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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,284 Reviews
Call Service Center (310) 536-4000

2,284 Reviews of Nissan of South Bay - Service Center

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August 08, 2024

Is fast and efficient the service people in there really nice and helpful answer the question More

by magdaxs1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Aug 10, 2024 -

Nissan of Torrance responded

We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 06, 2024

I went to this dealer for an oil change. It was my first time here and I was welcomed immediately by my advisor Marcell when I pulled into the service area. I was expecting a wait of about t More

by gisellelopez863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell
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Aug 10, 2024 -

Nissan of Torrance responded

Hi Giselle, we're so glad that we were able to go above and beyond your expectations! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 06, 2024

Good service provided. Needs met. Customer relations could be improved. Concern for clients seems important. More

by Jiwani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Aug 10, 2024 -

Nissan of Torrance responded

Hello , thank you for taking the time to leave us feedback about your experience with us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 06, 2024

The young man that helped me was very professional. Really appreciate it look forward to my next visit More

by Carl collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell saavedra, Christian Herrera
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Aug 10, 2024 -

Nissan of Torrance responded

Hello Carl, your satisfaction is our top priority, and we are glad to hear that you enjoyed your visit to our service department. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2024

experience was great! Employees are attentive and makes you feel welcomed! Chris in service dept is great! More

by IANSEGURA1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2024 -

Nissan of Torrance responded

Hi Ian! We're so happy we were able to help you out! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2024

Took 3 hours for an oil change. When I asked about it saying it had been 2.5 hrs the salesman told me that he could tell time. Not the annwer I expected. The same salesman originall More

by MAHERN7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Arrogant
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Aug 10, 2024 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2024

Solved a number of issues with both our cars and went above and beyond . Transparent process More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

Nissan of Torrance responded

Hello John, thank you so much for your high rating! We are so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Some of the service advisors are not courteous. They pick and choose who to help instead of who is next in line. More

by JDMARTI120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, in service bay, was very helpful, Manny Villegas
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Aug 04, 2024 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Excellent customer service, they always go above and beyond for me. I will continue to do business with this dealer as long as I own my Nissan. Highly recommend! More

by Lizzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
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Aug 04, 2024 -

Nissan of Torrance responded

Hello Lizzy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Excellent customer service and answered all my questions. Looking forward till the next service is due. More

by HONORABLELUSTER841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

Nissan of Torrance responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

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