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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,282 Reviews

2,282 Reviews of Nissan of South Bay - Service Center

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September 17, 2024

My first time there and the experience was nice. It took longer then expected and I had an appointment for 815am. And I had to go to the desk to inquire why was it taken so long. And the advisor had More

by SHANEB1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri
September 17, 2024

The customer service was excellent and i'm satisfied with the job they did on my vehicle. More

by ELLIS123DE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
capri
September 17, 2024

Richard is always helpful and cares about the clients he works with :). I feel like he genuinely has my best interest! More

by BOA.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Lied about mechanical Don't know who filed up the report marked with out check the car More

by Ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Nissan of Torrance responded

Hi Ramon, we regret to hear that your recent experience was anything less than exceptional. Please reach out to us at 310-536-4000 x2225 or x2249 so we can work towards a resolution. We hope to hear from you soon. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 14, 2024

Very good take care of customer and good service and good explanation for what the car needs and good price More

by KAMAL4Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Nissan of Torrance responded

Hello, thank you so much for your positive feedback and high rating! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 14, 2024

The main thing is, I am happy, Jimmy is a good assistant and a good worker More

by VN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 13, 2024

It was a great experience. I was able to make a same day appointment. It took an hour and a half. I was greeted by Capri very kind very professional and I appreciate my servic More

by BEVTEEQ1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Sep 17, 2024 -

Nissan of Torrance responded

Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 13, 2024

The place was clean and had plenty of seating. The service members were nice and personable. More

by JESSPAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Nissan of Torrance responded

Hello, thank you for providing this feedback about your recent experience with us. We are happy to hear that our team members were nice and personable. Is there anything else we could have done to earn an excellent 5-star rating? Our team strives to provide excellent customer service and unfortunately a 3-star is well below our expectations. If you are willing to further discuss please contact us, we are always open to constructive feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 13, 2024

I have to star by saying Capri has amazing costumer service she's very attentive and extremely helpful they ran an inspection of my vehicle, and it was delivered on time and they cleaned the car before More

by ALVIGRA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri
Sep 14, 2024 -

Nissan of Torrance responded

Our team works diligently to ensure that every vehicle is serviced efficiently. We understand how important it is for our customers to receive their vehicles back in pristine condition, and we appreciate your acknowledgement of our efforts. We look forward to serving you in the future and ensuring your vehicle remains in excellent shape. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 12, 2024

I visited this dealer for a recall service. I had a previous recall done here but the records got screwed, however, they took a look at that previous recall and the new one just to make sure. I More

by SB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Quintero and Capri Blas
Sep 14, 2024 -

Nissan of Torrance responded

We truly appreciate you taking the time to share your experience with us. We are glad we could assist you with the recall and ensure that the necessary maintenance gets completed. At Nissan of Torrance, we strive to provide our customers with the best possible service, and it is wonderful to hear that we met your expectations. If you should have further questions or need assistance our team is happy to help. We look forward to serving you again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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