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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,279 Reviews
Call Service Center (310) 536-4000

2,279 Reviews of Nissan of South Bay - Service Center

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October 02, 2024

Good customer service and follow up with the client . A quick and easy opening for Financial support. More

by Annick Thun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Nissan of Torrance responded

Hello Annick, thank you; we appreciate your excellent feedback! We are glad service was quick and easy. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2024

Nissan Torrance did a great job in handling our car. Jimmy, the service manager, was great. More

by SKOENEKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know! Kind Regards, Elizabeth Reyes Customer Relations

October 01, 2024

Marcel was very respectful and very helpful with our needs during the service for my car. I liked how the technician too k a video of the problem of the car and sent it to me to view. I was very sat More

by Mary Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Nissan of Torrance responded

Hello Mary, thank you for taking the time to share your experience with us. We are happy to hear that our Advisor was respectful and helpful. We understand that visual communication can significantly enhance understanding, allowing customers the opportunity to see what needs to be addressed. Nissan of Torrance is happy to have offered you a better price than other shops as we strive to provide competitive pricing without compromising our quality or service. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2024

I received really great service from Jimmy in the service department and all my questions were answered! More

by FABICAPRON400027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Nissan of Torrance responded

Hello, we're happy to hear that Jimmy answered all of your questions and provided a great service experience. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2024

Quick, easy, convenient for me. They gave me a same day appointment for my Nissan Rogue PMS. More

by ARIEL_GAMBOA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Nissan of Torrance responded

Hello Ariel, thank you so much for the positive review! We are happy to have provided quick, easy and convenient service. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2024

Great service and communication. Both were specific when explaining to me what is happening with my car. More

by Caroline O’Neill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Nissan of Torrance responded

Hello Caroline, we appreciate you taking the time to leave us this feedback. We understand that communication is key, so providing a thorough explanation of what is happening with your vehicle is of essence. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2024

The engine light has been a problem since November last year, I have taken my Pathfinder 2017 to be fixed multiple times. I even extended the warranty. I have paid about $3000 in repair plus the extended w More

by Botero68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hello, we understand how concerning it must be to have ongoing issues with your engine light, especially after multiple visits to our service department. Your experience is important to us, and we want to ensure that we address this matter thoroughly. The engine light can turn on for a variety of reasons, ranging from minor issues to more significant problems. Given that you've been experiencing this issue since last year and have sought assistance multiple times, it is crucial that we contact our dealer technical support for further assistance. Please reach out to us directly at (310) 536-4000 x2225 or x2249 when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2024

I like they wash my car after service,and they have a comfortable waiting area More

by Darney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Darney, we are happy to hear that our waiting area is comfortable and that your vehicle was returned nice and clean. Thank you so much for the positive review. We are looking forward to your next service visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Sometimes employees are not well educated or knowledgeable. But, Capri was very helpful and was among the best service advisers that I have worked with . More

by HADDADLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Nissan of Torrance responded

Hi Larry, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy to hear that your experience with Capri was helpful and the best you've experienced at our dealership. We are always happy to receive constructive feedback from our customers. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2024

Jimmy in the service dept was excellent to work with and kept me updated on the status of the issue I was having with my car. He was very courteous and professional. More

by Barbara Addison
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Nissan of Torrance responded

Hello Barbara, we are so pleased you enjoyed your visit to Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. Thanks for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

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