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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,277 Reviews
Call Service Center (310) 536-4000

2,277 Reviews of Nissan of South Bay - Service Center

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October 23, 2024

Richard was lovely and very knowledgeable. He helped me right away and made a great guess for my issue and explained it in better detail after receiving a scan for my vehicle. Highly recommend More

by Emart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Nissan of Torrance responded

Hello Emart, thanks for taking the time to leave a wonderful review. Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 22, 2024

I had an excellent experience. Received good advice. Everything was done within the expected time frame. More

by KATHRINCHIMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Nissan of Torrance responded

Hi Kathrin, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could provide you with good advice and an overall excellent experience. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 22, 2024

This dealership was very quick and even though I didn’t have an appointment they were still able to provide me with a quick service. More

by MIRIA03119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Nissan of Torrance responded

Thank you for the positive feedback. We are happy to hear that our team at Nissan of Torrance was able to help you without having scheduled an appointment. We do our best to help everyone including our walk-ins. We hope to be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 21, 2024

Thank you all for all your help . Great job keep it up and congratulations to all !! More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Nissan of Torrance responded

Hello Coco, thank you; we appreciate your feedback! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 18, 2024

They did an alignment in 15k miles on new car and after 10k miles tires are dead…and no any responsibility😡 More

by VN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Oct 25, 2024 -

Nissan of Torrance responded

Hello Volodymyr, we understand your concerns about the tire wear on your vehicle. The vehicle alignment is a critical maintenance procedure to enhance the life of your tires, enhance vehicle handling etc. However, several factors can influence tire wear beyond just alignment. As explained to you previously, driving habits is one of the primary contributors to tire wear, such as road conditions, rapid acceleration, hard braking; those are all examples of what can lead to uneven tire wear. You stated that this is a new car, yet it has close to 30K miles, high mileage over a short period can naturally lead to increased wear. We value your feedback and hope this explanation clarifies our position regarding your concern about tire wear after the alignment service. Unfortunately, you are not an average driver, as you put excessive miles such as more than 7K miles in a 2-month period and driving mainly city. We truly hope we can earn a positive rating as we are not at fault for the wear on your tires. Thank you once again for taking your time to address your concerns. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 18, 2024

They provide great service and are consistent and dependable. Their helpfulness is refreshing. Thank you! More

by LYRTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Nissan of Torrance responded

Hello, thank you so much for your high rating! It is important for our team to provide consistent and dependable service to our customers. We are happy to hear that your experience with us was the case. Thank you again for the great review! Kind Regards. Elizabeth Reyes Customer Relations Manager

October 18, 2024

Always good service, does take too long for an oil change. Should have snack for the people waiting. Bring back the popcorn! More

by LINDADAVI5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Nissan of Torrance responded

Hello Linda, we are glad to hear that we provided good service; however sorry to hear that you encountered longer waiting times than anticipated. We are continuously working on improving so your feedback really helps us. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 18, 2024

Most seem friendly and service was right on. Capri kept me informed of progress on my car - I would request her on my next visit. More

by LADYLOIS66
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to Capri here at Nissan of Torrance! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 17, 2024

Marcell is awesome! ! Haven’t had a bad experience from that location. Easy and good vibes More

by SOICHIROTANABE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2024 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! Marcell is awesome and I will be sure to share your feedback with him. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 17, 2024

Nissan of Torrance always takes care of me. Chris did an amazing job last time I was there of getting everything done with my car I requested and in a timely manner. More

by COREYJONES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Nissan of Torrance responded

Hello Corey, thank you; we appreciate your feedback and high start rating! We are happy to hear that Chris did an amazing job at fulfilling your request in a timely manner. Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

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