Nissan of Torrance

Great service. Thank you for helping me with my air bag recall and for completing an oil change. Also for providing me a list of what repairs my car needs. recall and for completing an oil change. Also for providing me a list of what repairs my car needs. More

Was happy with service it was excellent and staff was courteous My car was ready within reasonable time. Also happy that my car was cleaned after the service courteous My car was ready within reasonable time. Also happy that my car was cleaned after the service More

I arrived for a service appointment and no one came out to my car when I first arrived. I waited for 10 minutes then had to go inside and find someone. While I was getting set up with the advisor I noticed to my car when I first arrived. I waited for 10 minutes then had to go inside and find someone. While I was getting set up with the advisor I noticed a line at the checkout counter. A man was clearly frustrated with the service he was receiving from the cashier. I heard him ask another advisor if someone else could help them because it "looks like she doesn't give a xxxx" and "she is shuffling around." I saw her, and it did look like that. I went in for an oil change and tire rotation, it took 1.5 hours. If I wanted my car washed it would have taken 2.5 hours. If I had known it would take that long I would have scheduled for a different day. When I've gone to Nissan Universal City they will drive you somewhere else for the duration of your appointment and then pick you up after. This wasn't offered to me. Finally, when I had to check out and pay, the lady was very rude -(this was a different lady from the one I saw earlier). I was trying to ask a question about how I could use my One to One rewards since it was my first time. She ignored me and didn't even acknowledge that I was trying to ask a question, she actually interrupted me and started talking on her walkie-talkie. Then when she told me my total to pay I said, "I was trying to ask before about using the rewards" and she replied, "I understand." She could have communicated much better and much more politely. More

Mitch was courteous and helpful. I enjoyed speaking with him. I believe the work took less than hour even though they projected longer. Please thank him fir me. him. I believe the work took less than hour even though they projected longer. Please thank him fir me. More

Everyone one there was really nice . Keith was ver nice and his customer service skills was Impeccable and the guy in the finance department was awesome I just want to say thank you for helping me get in a and his customer service skills was Impeccable and the guy in the finance department was awesome I just want to say thank you for helping me get in a brand new car. Thank you Nissan!! More

The service advisor, David Campos, was very pleasant and helpful. The service was completed sooner that expected so that was a pleasant surprise. Overall I was pleased with the visit. helpful. The service was completed sooner that expected so that was a pleasant surprise. Overall I was pleased with the visit. More

My experience at Nissan of Torrance was refreshing and pleasant. David Campos was assisting me and he maintained contact with me throughout the entire process of my var being serviced. He made me feel wel pleasant. David Campos was assisting me and he maintained contact with me throughout the entire process of my var being serviced. He made me feel welcomed and that allowed me to be comfortable and transparent with him. He was very honest which is a nice change for a dealership. Usually they hound you to buy and spend more and more money but David truly cared about the well being of my car. He will be my go to from now on. Nissan is lucky to have him. More

I received great service and I feel Manny is responsive and understanding. My husband and I enjoy our 2015 Murano and feel your services will keep us coming back. and understanding. My husband and I enjoy our 2015 Murano and feel your services will keep us coming back. More

Manny provided great service and was very friendly. He knew that I had to be at work by a certain time, so he made sure my car was ready in time, so I wouldn't be late. Great guy! knew that I had to be at work by a certain time, so he made sure my car was ready in time, so I wouldn't be late. Great guy! More

In for oil change and routine inspection. Excellent service as always . Everyone was courteous and service was prompt. Car was clean and ready to go in just over an hour service as always . Everyone was courteous and service was prompt. Car was clean and ready to go in just over an hour More