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Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,297 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,297 reviews

September 30, 2020

Excellent service. There is a time when you really need good people and good coffee. This place has both. Hope my car doesn't break down again but if it does ik im in safe hands. More

by TAZWILLIAMS83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2020 -

Nissan of Torrance responded

Hello William, Thank you for taking the time to provide us with such excellent feedback. We are so happy that our team provided excellent customer service, and glad the coffee was the bonus. If you are ever in need of further assistance we are always happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

He was over all a pleasure to work with. he catered to all my Rouge needs and called to let me know what was going on with my vehicle. Washed my car his self too take that extra help too move along once m More

by chelsea.mcclelland.cm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
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Oct 03, 2020 -

Nissan of Torrance responded

Hello Chelsea, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 30, 2020

I’m still getting rejection letters because of one of your salesman when I let him see what an upgrade would look like. Was only for Nissan, but he put it out there everywhere. I got 10 rejection letters More

by SHEDRICKFERLINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2020 -

Nissan of Torrance responded

We are extremely sorry to hear about your experience. We would like to get a better understanding; f you are willing to elaborate, we would love to help. My contact information is 310-536-4000 x2249 or for a quicker response contact me at ereyes@ntnissan.com. I truly look forward to resolving this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 29, 2020

Manny was a get help. His so understanding and very patient with you. He explains everything to you and makes sure you understand. Amazing customer service. More

by ROSARIA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 03, 2020 -

Nissan of Torrance responded

Hello Rosaria, Thank you for taking the time to tell us about your recent service visit. We are happy that Manny provided the top quality service Nissan of Torrance strives to provide. Our customers are always our top priority. Should you need anything in the future we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 29, 2020

I would like to thank Jordan and Juan for there great customer service. Jordan made our stay very pleasant while Juan keep us informed about our car service, and by the way, the car wash was a very nice More

by MOV13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan & Jordan
Report | Print
Oct 03, 2020 -

Nissan of Torrance responded

Hello, There is nothing that makes us happier than knowing that our team at Nissan of Torrance provided such a wonderful experience. We will be sure to pass along your wonderful comments to Jordan and Juan. Thank you and we will see you next time. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2020

I come here often to have routine maintenance performed on my car. There’s always something... On today’s visit I paid for the oil change and tire rotation “special” and they forgot to rotate my tires. Mos More

by RODRIGUEZZ.DIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2020 -

Nissan of Torrance responded

Hello Diana, thank you for bringing this matter to our attention. We regret that you had a negative experience. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2020

I had the best customer service at Nissan of Torrance I addressed my issue and with no hesitation Manny Villegas was able to get my issue resolve. More

by ladyspade1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Villegas
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Oct 03, 2020 -

Nissan of Torrance responded

We are so happy to hear about the top quality service you received at Nissan of Torrance. Our team strives to provide top quality service, and we are happy to hear that Manny provided just that. We look forward to assisting you in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 25, 2020

We booked an appointment with a confirmed date for a service deal. The dealership wouldn't accept it and we had to battle with multiple people to get what we were promised. Why would you treat customers More

by none32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
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Oct 13, 2020 -

Nissan of Torrance responded

Hello, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. If you wish to further discuss, please contact us at ereyes@ntnissan.com or call us at 310-536-4000 x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

Oct 13, 2020 -

none32 responded

We left two messages at your extension, neither of which was returned. We went above and beyond to try and make sure other customers wouldn't have to go through the same experience. We'll take our business elsewhere.

Oct 15, 2020 -

Nissan of Torrance responded

Hello, I am sorry to hear that you attempted to get a hold of me and didn't have much luck. I check my voicemail daily and amongst all the voicemails I have received in the last week there were 2 voicemails, one last Thursday and one on Saturday. I know the person leaving the message is a female, but the messages were completely muffled; which means I couldn't understand the messages at all. On one of the messages I managed to hear the last 4 digits of the phone number, but that wasn't much help. If you called twice and the days I mentioned were the days you called that may have been you. I also provided an email, so I am surprised an email wasn't sent. I would love to help, but I am limited as your User name on this review is "none32" I can't look you up in our database. If you wish to further discuss, please email me at ereyes@ntnissan.com. I hope to hear back from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2020

Very welcoming and took the time to get to know me. Took the time to figure out my situation and get me into the exact car that I wanted. I love it!!! More

by Stephalrod20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Sep 24, 2020 -

Nissan of Torrance responded

Hello Steph, Thank you for taking the time to tell us about your excellent car buying experience. We are so happy to welcome you to the Nissan of Torrance family! If you are ever in need of assistance we are always happy to help. Thank you for your business! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2020

Every time I make an appointment for an oil change it takes a minimum of 2 1/2 hrs wait time. Why make an appointment? More

by JED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your experience. We are sorry that the time of completion wasn't fulfilled. It is unfortunate that our team over promised and under delivered. Our goal is to provide top quality service and we are sorry this visit was not the case. I will make sure to speak on this topic during our next service meeting, as it is extremely important. Thank you for your sincere feedback, we will make sure to use your comments to improve the quality of our service. If we can do anything to make up for the negative experience, please contact us at ereyes@ntnissan.com. Look forward to turning your experience around. Kind Regards, Elizabeth Reyes Customer Relations Manager

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