Nissan of North Olmsted

Customer Service was Outstanding! Would Recommend! This dealership is great! I live over 1200 miles away in Ft. Lauderdale, FL, and purchased my Nissan GT-R online from Big Nissan, North Olmsted. They This dealership is great! I live over 1200 miles away in Ft. Lauderdale, FL, and purchased my Nissan GT-R online from Big Nissan, North Olmsted. They made the buying process so easy, and always responded very promptly. They actually give car dealers a good name! They were extremely helpful and also are very honest. When searching and pricing the car locally, I noticed that the dealerships were playing games, and very dishonest/deceiving, which is why I started looking online from dealerships across the country. I had 2 other dealers online, offer the same price or better. I put down a deposit from one dealership that was closer to me (and $400 cheaper to ship from, and included a couple extra add-ons included for the same price.) However, I was not happy with their customer service, as their responses were always delayed by at least a day, didn't always get a response, and went back on their word for some items. To the point that I started looking elsewhere for a my Nissan GT-R. And I'm glad I did, as I was able to find Big Nissan, North Olmsted, OH. Had I not had the pleasure of dealing with Big Nissan, North Olmsted, I would have regrettably gone through with my first deal. On the other hand, the customer service from Big Nissan, North Olmsted was exceptional! I honestly have to say, that Rob Chizmar, Dale Jungeberg and Lane from the finance dept, were absolutely phenomenal to deal with, and if I'm ever in the market for another Nissan, I would definitely purchase from Big Nissan, North Olmsted again. I would recommend anyone purchasing a Nissan, to purchase their car from Big Nissan. More

Horrible Experience My husband and I had narrowed our selection for a small SUV to a Nissan Rogue. We had talked with Rob on our initial visit and decided to contact him My husband and I had narrowed our selection for a small SUV to a Nissan Rogue. We had talked with Rob on our initial visit and decided to contact him when we were ready to buy. Rob had looked for the vehicle we had explained we were looking for. Although they were unable to find what we wanted, they had 2 similar to what we were looking to buy. My husband asked they give us their best number after seeing the initial amount. Rob came back after talking to the men behind the computers, with same number we were shown initially and a huge down payment . My husband pointed out the obvious their number changed. Rob explained how "he worked for us" what were we looking for. The typical game was played and eventually they said we needed to just look at a totally different Rogue with fewer options . They weren't going to make any money on what we were asking. The other bait and switch was initially we were told there 1.9% financing was offered on 2014s but that wouldn't affect us because they deal with 30 lenders. They could get a good rate. By the end, the rate was gone and off the table. We walked. I would never return there. It was your typical car experience and the cheesy loud 80s music was laughable. Recommendation go any where else!!! More

Honest Service Department Jason in the service department always does a great job and above all is honest which is not always the case with car service theses days. We will con Jason in the service department always does a great job and above all is honest which is not always the case with car service theses days. We will continue to have my mother's 2002 Sentra serviced here. More