Nissan of McKinney

I left a detailed review, but the general manager never took my call. So I’m leaving this as follow for used car sales. 1. They do not honor even things in writing 2. They did send a check that I was took my call. So I’m leaving this as follow for used car sales. 1. They do not honor even things in writing 2. They did send a check that I was waiting on 3. They said a manager would reach out or to contact the general manager. No one reached out, literally ever and none of my six phone calls to different managers including the general manager were ever returned. 4. The car leaks significantly, I’ll have to get that fixed on my own because I’ll never use Nissan McKinney or the associated GM dealership. 5. Pricing was deceptive as previously mentioned they tried to add an approximately $4000 markup to the price listed on the internet. 6. The worst used car experience I’ve ever encountered and I’ve bought more than twenty. 7. Run don’t walk! More

Great service. everything was laid out and clearly explained. The salesman was very helpful and friendly. everything was laid out and clearly explained. The salesman was very helpful and friendly. More

Alan Benitez is a expert on sales. He, supporting by a team, closed a case even though we just wanted to take a look at this Store. they are friendly, patiently, and always good at fin He, supporting by a team, closed a case even though we just wanted to take a look at this Store. they are friendly, patiently, and always good at finding a way to keep us on seat when we thought we should leave. Hope their post-sales service is as good as their sales team. More

The service assistant was very kind, helpful and respectful and kept me informed even when the service took longer than I expected. To crown it all, he applied a code that gave me a discount. You ar respectful and kept me informed even when the service took longer than I expected. To crown it all, he applied a code that gave me a discount. You are the best! Thank you so much from the bottom of my heart.Keep up the great work. More

The best dealership to do business with. Great service staff easy to work with, and they are understanding and show concern. Great service staff easy to work with, and they are understanding and show concern. More

Took auto in for oil change. When I left dealership the car ran for about a mile then started sputtering and multiple warning lights and messages showed on the dash I got it When I left dealership the car ran for about a mile then started sputtering and multiple warning lights and messages showed on the dash I got it back to dealer and was told the air filter was plugged and needed to be replaced. Was told when tech removed the filter to look at it it had dirt and bugs in it. He put the dirty filter back in without telling me it needed it required replacement said some dirt ECT might have got into mass air sensor. They put new filter in and I left. It now idles tougher than it originally did. More

Fantastic customer service. My service advisor, Michael Rife, provided timely feedback and management throughout the entire process. My service advisor, Michael Rife, provided timely feedback and management throughout the entire process. More

I typically do not write reviews, but considering the beyond unprofessionalism, non-communicative practices, and extremely long time it has taken to get my situation taken care of I felt I would be less beyond unprofessionalism, non-communicative practices, and extremely long time it has taken to get my situation taken care of I felt I would be less than human to not warn the community about this business…I took my vehicle to this location to have the transmission repaired at the beginning of August. After several attempts to communicate I went up to the dealership to find out what was going on. WELL, when I get there, I found out my vehicle had been crashed into by one of the dealership’s vendors which damaged the entire front passenger fender and side of the bumper. When I question why no one had informed me that my vehicle was wrecked they were very nonchalant in their responses and told me they would fix the damage without charging me a deductible like they were doing me a favor…fast forward to today…my vehicle is still at their body shop and repairs have not begun because they claim to be waiting to get approval from their vendor’s auto insurance. I have tried to speak with the general manager on multiple occasions. The website says a David Kelley as the general manager who is either is NEVER there or refuses to address the issues with this business. Their receptionist told me she did not know where his office is located…?. This is the worst experience I have ever had. From August to now nothing has been done. More

Alway leave dealership after buying new vehicle, and I always feel like I got taken advantage of. always feel like I got taken advantage of. More

I’m pretty disappointed in the experience. I arrived at 7:45am and was told it would take approximately an hour to complete. At around 10:45, I finally walked to the counter to ask about the s I arrived at 7:45am and was told it would take approximately an hour to complete. At around 10:45, I finally walked to the counter to ask about the status and was told it was just then completed. I only came in due to a recall notice and understand that not being a paying customer, I’m not a top priority; I also understand that things happen and can take longer than anticipated. However, waiting for two extra hours without so much as an apology or even an update just seems appalling and disrespectful. It was definitely a one-star experience. I gave the second star simply because the agent that checked me in was extremely friendly and welcoming. More