Nissan of McKinney

The absolute WORST dealership I've ever set foot into. I drove from Houston to see a car that was posted online. When I called Chris concerning this vehicle, I asked him to email me pictures of any defects drove from Houston to see a car that was posted online. When I called Chris concerning this vehicle, I asked him to email me pictures of any defects (interior and exterior) and he sent pictures, but conveniently decided not to send the pictures of the DEFECTS. Instead, Chris Hughes sent "pristine" pictures of the vehicle and recommendeded it highly. When I got there I found that the 2007 Ford Explorer Eddie Bauer that I thought I'd be buying was actually a COMPLETE disaster. The front and rear bumpers were scratched and cracked. The interior was leather, but was mistreated and was scratched/holey/etc. The driver's side back door wouldn't let him out after our test drive and he kept reassuring me it was just the child safety lock (NOT the case...and was proven with no apolgoies or explanations from his end concerning his lie). The radio wouldn't work AT all. The back hatch was missing a clip and the interior of the hatch was banging the whole time during our test drive, but he claimed it wasn't doing that when he drove it. Basically, he was a liar and manipulator and his boss was even worse. He came out (disheveled and unprofessional looking) and asked what the issue was. I told him flat out I was disturbed by the treatment I received from Chris Hughes concerning this vehicle and he looked at me and said "Well, we aren't going to fix anything on this car for the price it's at." and walked away. That was my cue to leave, and I told them this review would be posted. They didn't care one bit. Take a look at other "bait and switch" reviews that have been posted, and you'll see that I'm not the first or last to comment on their tactics. Attitude goes a LONG way, and this dealership has one of the worst. Thank goodness Dodge City was a block away and I found the best staff and bought my car from them on the spot. More

When I started, everything seemed okay, I was blindly trusting them with my car and I would take it in for what they told me to, as a single woman, I don't know my engine well, but I trusted that dealing trusting them with my car and I would take it in for what they told me to, as a single woman, I don't know my engine well, but I trusted that dealing with a dealership like Nissan, I would keep my vehicle in great shape. I had a brand a used car which I bought from them that died after a year. It only had one owner previously and they swore it was fine. I later discovered that it had major issues and I had to pay $7000.00 to fix it. They refused to help with the cost to fix it, but offered to sell me a new one and add the old payments to this one. I was in a tough situation, and I gave in, I started taking it regularly for servicing, it started having major issues not too long ago and they said it was an engine problem, even though it was new, I paid $1000.00, to pay for it to be fixed, afew months later, they tell me that my engine needs to be replaced, and that it will cost $9000.00 dollars and the corporate office might help. They gave me a no to call, I did but the gave me a run around. I wrote to the ceo in an email and he didn't respond, instead, he asked the servicer I was working with at the time, Jordan to communicate with me. He told me that Nissan was willing to pay half, if I came up with the other half and they would put in a new engine. In the mean time, I haven't had a car for months.I even have this in an email. Half $9000.00 is still a lot, but I came up with the money. I started making payments, and when I was almost complete, my initial servicer, Jordan had quit and the one who took over, Brad told me that there is no such thing, they would put in a used engine on my vehicle for the half that I had come up with. I was extremely frustrated and I requested for a refund of the payments I had made thus far. They only refunded part of the money in my account and the other part of it that they are saying they refunded hasn't shown up yet, it's been four days. When I called to find out what happened to the rest of it, Brad said, oops we didn't refund the all of it, i'll go ahead and ask the cashier to do so. I am still waiting for it to show up in my account. I have brought several customers to Nissan, but I will never refer anyone else and I will never buy another Nissan or deal with them, ever again,and neither will my friends and or family. More

Sean was an amazing salesman. He was kind, respectful, and extremely helpful. Now that he's gone I can say with confidence to run from this dealership. While we were negotiating the price, Sean's boss was and extremely helpful. Now that he's gone I can say with confidence to run from this dealership. While we were negotiating the price, Sean's boss was being very aggressive. If it weren't for the fact we were in a hurry to buy a car and that Sean was quite kind, we would have left immediately. Jay, the finance manager, trapped us in a room for an hour trying to sell us the extended warranty and at one point said we would be stupid not to buy it. This was after he told us our car's manufacturer's warranty was already out when in fact there was another 20,000 miles of bumper to bumper. Finally, we had outside financing and the dealership lost the check from our finance company. So, we received rude voice messages even though we gave them our finance company's phone number after calling them ourselves and being reassured the check had been sent. When I tried to return calls to Jay to sort out the issue and see what we needed to do he was never available to take my call and wouldn't call me back for another week when he'd leave another rude voice mail. More

Nate made the whole buying process quite easy. We were looking for a new car for my little brother (his first!) And it was a stressless process. Nate made us feel very comfortable, answered all my questio looking for a new car for my little brother (his first!) And it was a stressless process. Nate made us feel very comfortable, answered all my questions and was very pleasant. Would definitely recommend him and Nissan of mckinney. More

Although my visit did not result in a sale, Sean and AJ were outstandingly helpful in finding a car for my needs. When I'm back in the market for a car I would definitely buy from them and I'd be more than were outstandingly helpful in finding a car for my needs. When I'm back in the market for a car I would definitely buy from them and I'd be more than happy to point a friend in their direction when they are shopping. More

Last month my wife’s car threw a rod. The cost to repair the car was way too much for us at the time. Reluctant to buy a new car or fix the one we had, we planned on sharing a car for several months or unti the car was way too much for us at the time. Reluctant to buy a new car or fix the one we had, we planned on sharing a car for several months or until our funds were a little better. We decided to go ahead and start shopping the car market to see what was out there. I had a business card for Sean Cummings, a salesman at Nissan of McKinney, and I gave him a call to see what cars were on the used lot. He informed me that he was on vacation but set up an appointment with another salesman. Sean was able to pull a list of the cars available and created a line up of cars for the price range we were looking to stay within. Sean’s co-worker Chris kindly greeted us at the door and even though we told him we were here to look and not buy, he treated us as if we were about to buy the whole lot. He was never pushy and took the time and patience to show us a plethora of cars. We finally found a 2012 Nissan Versa that my wife loved and the fuel economy was great. They were able to put us in the car that day with a low interest payment that we could afford, even with our strained finances. Sean Cummings helped oversee the whole process and made sure our experience there was quick and enjoyable. When we were done filling out all the paperwork, the car was pulled around front for us, fully detailed, and ready to go. More

Sean Cummings is an excellent Sales Consultant. My husband and I went in knowing exactly what cars we wanted to look at and in very little time we were approved and signing papers for the exact car we husband and I went in knowing exactly what cars we wanted to look at and in very little time we were approved and signing papers for the exact car we wanted. Sean Cummings went out of his way to make sure we were treated with the utmost respect. He went above and beyond standards to make everything run very smoothly with our purchase. I couldn't have asked for a more professional person to work with than Sean Cummings. Thank you so much Sean for making our experience at Nissan of McKinney outstanding. More

I did not intend to replace my vehicle, but Sean showed me a car that caught my eye. I have only driven pearl/white cars for thirty years, so Sean and Mack ordered me one with all of the nice features I wa me a car that caught my eye. I have only driven pearl/white cars for thirty years, so Sean and Mack ordered me one with all of the nice features I wanted. Even after the sale they have been very helpful each time I call or visit. More

I was very happy with Steve Fielder's customer service and we came back to the dealership to purchase the vehicle because of Steve's patience, had it not been for the price negotiating with Ron, we would and we came back to the dealership to purchase the vehicle because of Steve's patience, had it not been for the price negotiating with Ron, we would have walked away with our new Altima. Thank you for your time and being such a nice person. We will definitely remember our experience and you definitely left a good impression on us! More

I wanted to take a moment to say that today we purchased a new car and the sales team that worked with us was the most professional I ever had the pleasure of working with. I have bought many a new car and a new car and the sales team that worked with us was the most professional I ever had the pleasure of working with. I have bought many a new car and every time I did I always wondered if I made the right decision. Today I did make the right decision with the help of a great sales team. I started looking for used cars for my wife and after finding one we started to make the deal but a few things came up and I was almost out the door with nothing when they got together and found me a different alternative. Instead of getting a used car they worked the magic and I was able to purchase a brand new Sentry for my wife. The whole team was so professional and courteous to us and was the first time that I had a car salesman listen to my needs and not try to push me into making a decision I did not want to make. I will return here for my next car and would be glad to tell anyone looking for a new or used car to shop here first. Paul Domengeaux More