Nissan of McKinney

Awesome experience !! Love them!! I absolutely loved the service provided to me at this dealership!! Staff was very helpful and did awesome work to my car!! They were able to correct a I absolutely loved the service provided to me at this dealership!! Staff was very helpful and did awesome work to my car!! They were able to correct a problem that our Friendly Neighbors of Walmart caused!! Nissan of McKinney is A-1 in my book!!! More

Dont Care About you After Purchase If there was a no star rating I would use it here. I HAD purchased three cars in a row from them. A 2007 Nissan Altima, a 2011 Nissan Frontier then If there was a no star rating I would use it here. I HAD purchased three cars in a row from them. A 2007 Nissan Altima, a 2011 Nissan Frontier then a 2013 Nissan Altima. The sales group is good and for the most part I always had good experiences with the Service Advisers. Actually even though I will never go there again and never buy another Nissan, the Service Adviser was always honest and good at his job. So over a period of 12-14 months as I was paying thousands of dollars for recommended maintenance on my 2013 Altima, I mentioned two or three times I thought the transmission was slipping and not working correctly. I mentioned this again at about 100k miles before the warranty went out. They kept saying the transmission checked out on the machine. Then 4 thousand miles after the transmission warranty went out the problems got worse. I brought it in again and told them about the transmission problems. I also expressed that if the transmission is bad, they needed to take care of it as I had told them on previous visits it was messed up. The service adviser stated, he was sure Nissan and the dealership would "work something out". It should be noted I put a lot of miles on a vehicle. The 4k miles over the warranty was about 2-3 weeks for me and about 5 months from 95k miles (pre warranty please check my transmission again) and when it had its final visit 124k miles. So they finally agreed with me AFTER the warranty was up that the transmission was bad and needed to be replaced (4 thousand miles after the warranty was up). They were going to submit the stuff to Nissan and include my previous visits where I believed the Transmission was going out. I was told they believed Nissan would work with me. After several days I got the news. Nissan would cover all but about 1500 dollars. At this time based on the fact that I had purchased three cars there and spent thousands in the service department over the years, that the dealership would surely pick up the 1500 left over to keep a good customer happy. But NO the dealership was not willing to spend a penny, even though they were the ones who did not find the problem that I told them was there (and was confirmed to be there). I was told by my service adviser that in the meeting after getting approval from Nissan to cover all but 1500 of a 3800 dollar service, he brought up the fact I had bought three cars there in 7 years and spent thousands in the service department. The dealership still decided they would not cover the 1500 left. So I went and picked up my car and traded it in the same day. It is unfortunate that they not only lost a customer for them, but a whole family that will never buy another Nissan. More

Excellence! Great experience starting with our Awesome salesperson, Jason to the Exceptional finance person, Joe. We will definitely be going back for our next v Great experience starting with our Awesome salesperson, Jason to the Exceptional finance person, Joe. We will definitely be going back for our next vehicle. They truly are an Excellent place to buy your next vehicle. More

Comfortable; Caring; Thoughtful...They Listened to ME!! I especially liked the way that Gene listened to me!! I was having trouble deciding between colors and features between the Juke and the Altima. He I especially liked the way that Gene listened to me!! I was having trouble deciding between colors and features between the Juke and the Altima. He carefully reviewed each of the car's features and I listened to him as carefully as he was listening to me. I so appreciated the way he was patient with me too. There were several times that he would allow me to stand silently and contemplate for long periods of time. He didn't push me by throwing more statistics at me. And he never walked away. He stayed with me and listened in case I had a question. This kind of sales experience is rare and noteworthy. I also especially liked the way that he solved my desire for leather when I finally decided to purchase the Juke. It had cloth interior and I really wanted leather. Wow!! Now I have an amazing car with exactly the right color, interior, features, and price. For me, Gene was the reason I ended up finding the perfect car on this day. The "Price" was right!! Thanks Gene for your patience with me and for having all the answers to my questions. I feel like I made a new friend in McKinney on that day. More