Nissan of McKinney

It is recommended better than Richardson location time is matter they give service quick and Fix it right matter they give service quick and Fix it right More

My Frustrating (and Surprisingly Hilarious) Day at the Dealership: What They Didn’t Expect! So today’s dealership trip was a whole experience, and I thought I’d share not just the frustrating parts, bu Dealership: What They Didn’t Expect! So today’s dealership trip was a whole experience, and I thought I’d share not just the frustrating parts, but a little bit of the funny too. I checked in as a nice, white-haired woman dressed in business clothes, carrying my laptop and all my work materials because I expected to be there for a while. I had scheduled the repair for a VVTi tube gasket, and I was prepared to work while they took care of it. About an hour into waiting, the service guy tells me they found a transmission leak and, surprise surprise, it wasn’t covered under my warranty. Red flag #1. The thing is, I knew they were lying—we had just had the car serviced the day before to replace the fluids, and there was no leak then. I politely refused the repair, fully knowing something shady was going on. When I asked for my car back, they hit me with the classic “Oh, there’s a $99 inspection charge.” Well, that’s when the nice, sweet, white-haired woman in a dress transformed into an entirely different person. The more this dishonest service guy insisted that I had to pay for their bogus inspection, the louder and angrier I got. Eventually, I was full-on screaming that I knew they were lying and just wanted my car back! They sent me a photo of the so-called leak, and the bright red transmission fluid looked way too fresh—like it had just been smeared there. Finally, the service manager comes out (after we’d been waiting all day for a call from him), saying he “didn’t have time to call Bill” but wanted to find a solution. I told him, “I just want my car back. Call my husband and work it out.” He finally agreed, told the service guy to return my car, and guess what? My car had magically been taken to get washed—probably to wash off the “leak” they’d faked. As I was leaving, the manager, Justin, followed me out and suddenly offered to repair the “leak” for no charge, after seeing my service records. I told him to call Bill and left. I took my car straight to the oil change place we always use, and after a thorough inspection, they found zero signs of a transmission leak! Moral of the story: Be your own advocate. Ask questions. Get second opinions. And don’t be afraid to turn into a different person when you know something isn’t right! More

Service department is ok, they charge for coffee and water which is kinda weird. Had to wait much longer than what they told me when I made the appointment, and they do not send text updates like I get water which is kinda weird. Had to wait much longer than what they told me when I made the appointment, and they do not send text updates like I get from the Jeep dealership. They also gave gave a $$ estimate on a seatbelt replacement, which I’m pretty sure the manufacturer doesn’t charge for since it’s an essential safety item, (like on recalls) 🤷🏻‍♀️ I ordered an OEM replacement online and will do it myself for 1/10th of the quote. The sales guys were friendly, we chatted about Xterras coming back in 2025 More

Mike R, in service is a rock star. Communication is above and beyond exceptional! We only deal with him and never a problem. Thanks Mike! Communication is above and beyond exceptional! We only deal with him and never a problem. Thanks Mike! More

From the moment I walked in the door trouble … service person was not very informed of the problems of my Nissan frontier … after the initial inspection … 60K inspection ..: of my truck he suggested I cha person was not very informed of the problems of my Nissan frontier … after the initial inspection … 60K inspection ..: of my truck he suggested I change my oil even though I came in a couple of months ago for an oil change .. ohhh okay … I also needed to change transmission oil … ok… $300 and some chump change … ok… came back later ohh your truck has this special kind of transmission fluid thing 20 point blah blah .. couldn’t understand a thing … it’s now $500… ohh ok … be ready in a couple of hours … still waiting … comes back again now there’s a seal that needs to be replaced … another $400… wait a minute I just bought this truck … $1000 ??!!! … also a caution on my brake fluid … well what’s wrong with it ??? I just replaced it a few months ago cause the technician said it looked so bad he didn’t think it had ever been replaced … so much for Nissan’s check all systems before you buy and passed … I asked him why does it need to be replaced again after two months ???? Have yet to receive an answer … now he sez the seal needs to sit and rest or whatever he mumbled … and won’t be ready till 5 pm … been here since 9:30 am it’s now 1 pm… in between all this the technician sent it to be washed and cleaned … well had the seal been replaced? No … so the technician sent it to be washed when it wasn’t done being serviced ?? How does one communicate here ?? I don’t trust these guys at all … I’m not impressed… I believe after he sent my truck to be washed before the truck was actually done being service the technician started another job so now I have to wait in line again for my truck to be serviced … stuck without a paddle More

Excellent service from multiple people, esp Brayan and Kevin. Got the car and price I wanted. Kevin. Got the car and price I wanted. More

The original salesman was great, but the sales manager was rude when upscale products where not bought. God review for Malick not even close for Jerry. Shame on you for losing your temper when we didn't b was rude when upscale products where not bought. God review for Malick not even close for Jerry. Shame on you for losing your temper when we didn't buy your extras to bump up the price. More

Great Service advisor Mr. Bryan La Gard , great communication and helping me saving me great amount of repairs cost. Great service manager Mr. Justin. Thank You Bryan La Gard , great communication and helping me saving me great amount of repairs cost. Great service manager Mr. Justin. Thank You More