Nissan of McKinney

The service department had poor communication and my bill was than was estimated to me the service tech. was than was estimated to me the service tech. More

Always remarkable service. Dealership is clean. Nice waiting area. Good communication about status. Knowledge service advisors, never feel pressured or upsold. Dealership is clean. Nice waiting area. Good communication about status. Knowledge service advisors, never feel pressured or upsold. More

This dealership lacks attention to detail and overcharged is not transparent with their pricing. Very uncomfortable buying experience. is not transparent with their pricing. Very uncomfortable buying experience. More

A pleasant buying experience due to the fact that Alex, our sales associate, knew his product very well. our sales associate, knew his product very well. More

Not the best dealership that I can say. I had a bad experiences. They would not even honor the price they had listed on their website.l and Finance team was just plain horrible. The sales g I had a bad experiences. They would not even honor the price they had listed on their website.l and Finance team was just plain horrible. The sales guy was nice but there is not much he could so on any aspeccts. More

DO NOT BUY HERE unless you want your time wasted. I felt that I wasted my time and got my hopes up only to have Nissan of Mckinney try to scam me out of additional money that I never intended on spen I felt that I wasted my time and got my hopes up only to have Nissan of Mckinney try to scam me out of additional money that I never intended on spending with the addition of outrageous fees. STAY AWAY unless you want to deal with an untrustworthy dealership. When I found the car I had been looking for at the right price on Autotrader from Nissan of Mckinney, I was ecstatic. I called right away, spoke with Dennis Boyd, who throughout the day, answered my questions and even sent me a video of the vehicle. I was ready to buy! I asked for a finalized quote to be sent so we could start the purchase. The advertised price was $19,998. Right in my budget. It was perfect. However, the quote was for $24,219.46. WOW! I couldn’t believe it. You may be asking yourself if taxes really have gone up that much? Nope…It was a bait and switch. They added a “recondition” fee of $2,295, and a fee for $149.00 for something called “Consumer Services…” And then taxed the fees on top of that..! There were no mention of either of these fees in their ad on Autotrader. More

dissatisfied! took my Pathfinder to get the back door tailgate fixed to operate properly to open and closed. I was told a spindle needs to be replaced which has n took my Pathfinder to get the back door tailgate fixed to operate properly to open and closed. I was told a spindle needs to be replaced which has nothing to do with operating the door to open and close. the back door is still doesn't open up using my keyfob, pressing the button from the door and pressing the button by the dashboard go figure. More

Great customer service in the service department! Also a very nice waiting area. Everyone there is very friendly. Also a very nice waiting area. Everyone there is very friendly. More

Everyone was so polite and helpful especially Dennis Boyd and Nick in finance. They both explained every very clearly. and Nick in finance. They both explained every very clearly. More

They sold the car we were purchasing with/for our 18-year-old after we had begun financing!! I was in contact with Michelle Montoya with Nissan of McKinney Used Cars Sale, beginning at 12:30pm on 18-year-old after we had begun financing!! I was in contact with Michelle Montoya with Nissan of McKinney Used Cars Sale, beginning at 12:30pm on Aug-15. We made an appointment for 6pm to test drive a car, arriving about 40min. early. We arrived, test drove the car, negotiated the price, and filled out the credit application (which took seemingly too long to process), only for Geneva (Used Sales Mgr) to return and tell us it took too long because they just sold that car and she was trying to find us another one. Again, I had a very excited 18-year-old that was immediately crushed when they sold this car out from under us. Their explanation was that it was an internet sale, when IN FACT, and in hindsight, the deal was going on right behind us when my son told me another customer was driving the car we were planning to purchase. I told him “Surely they would not do business that way"... but they proved me wrong, just waiting to see who they were going to get the greater sale from. I don't know how these people sleep at night. Avoid this place at all costs. Their business ethics are beyond reprehensible. More