Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of McKinney
McKinney, TX
973 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 973 reviews
September 27, 2023
We have bought 3 cars from this dealership. I always use their service department. Mike Riffe is an excellent Service Advisor and with my older Murano, he helps me prioritize what repairs are m I always use their service department. Mike Riffe is an excellent Service Advisor and with my older Murano, he helps me prioritize what repairs are most critical. I can't say enough good things about Mike! More
by theroses10
Employees Worked With
Mike Riffe
September 23, 2023
Watch for deceptive pricing, I got a price from the ad on the internet and planned to pay full retail due to the market. My salesman Ransom tried to add a $3500 make ready fee, they refused to give anything the internet and planned to pay full retail due to the market. My salesman Ransom tried to add a $3500 make ready fee, they refused to give anything about the service they performed in writing. They replaced the cracked windshield with a cheap Chinese knockoff after signing that they would use an oem one. They also neglected to mention they only had one key ($500 blank plus programming). When the failure to do what I put in writing a friendly manager Ty Charles stepped in, he said he’d refund some money for the key and get me the paperwork. He hasn’t returned my calls, hasn’t emailed me the prepurchase inspection report (which they claim to do on everything they sell) and I assume “the check is in the mail”. It’s been a long time since I’ve dealt with people who will lie to you like this. My recommendation, having bought many cars and never having a similar experience, is go to Sewell. This is clearly how the used car department at Nissan McKinney runs when sadly the salesman Ransom and even the manager Ty has no integrity. If nothing else do yourself a favor and avoid them, maybe a more professional experience is possible. More
by Genosite
Employees Worked With
Ransom Wise and Ty Charle
September 07, 2023
Bought a brand new Rogue SV on 9/4/2023. The process was as usual but very disappointed about the car was not washed and lots of rain residual. Talked to the sales rep, he asked me to remov The process was as usual but very disappointed about the car was not washed and lots of rain residual. Talked to the sales rep, he asked me to remove the rain residual by myself. I will expect my brand new car be washed before handing it to me More
by tby1234
Employees Worked With
HK
September 05, 2023
They have misdiagnosed the issue for our Nissan NV 3 or 4 times. Our van sat from Monday morning until Friday evening, because the service department stated that there was nothing wrong with our van. By Thur times. Our van sat from Monday morning until Friday evening, because the service department stated that there was nothing wrong with our van. By Thursday night, there indeed was a problem. This is not the 1st time this has occurred with this same service department, however, this was a totally different issue. They need to be more thorough. We wouldn't be bringing this van if there wasn't a problem. Also, they did not issue us a loaner vehicle during all of this waiting time. Unacceptable. We have this NV because its necessary for whole family on a daily basis. More
by Lmp
Employees Worked With
Sarena and Hunter
