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Nissan of McKinney

McKinney, TX

Overview
Reviews
Vehicles
4.2
959 Reviews
Call Dealership (469) 919-5544

3800 S Central Expy

McKinney, TX

75069

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Showing 959 reviews

September 15, 2023

Great selection, great and friendly people. Love dealing with Nissan. This is my 3th time with Nissan. More

by lilkettintexas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Haislip
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Sep 18, 2023 -

Nissan of McKinney responded

We're thrilled to hear that you had a great experience with our selection and team. We appreciate your continued support and look forward to serving you again in the future.

September 13, 2023

My service rep Brandon wan on top of things. I was in and out quickly More

by jh17806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Sep 18, 2023 -

Nissan of McKinney responded

Thank you for taking the time to share your experience. We're glad to hear that Brandon provided efficient service. If there's anything else we can assist you with, please let us know. We appreciate your feedback!

September 08, 2023

Very professional. My vehicle was done in a timely manner as I waited on my vehicle. More

by L&BDavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kabin Castillo
Report | Print
Sep 12, 2023 -

Nissan of McKinney responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 07, 2023

Bought a brand new Rogue SV on 9/4/2023. The process was as usual but very disappointed about the car was not washed and lots of rain residual. Talked to the sales rep, he asked me to remov More

by tby1234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
HK
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Sep 12, 2023 -

Nissan of McKinney responded

We sincerely apologize for the oversight with your brand new car. It's our standard practice to ensure that every vehicle is thoroughly cleaned and presented in the best possible condition to our customers. Your feedback is invaluable in helping us improve our processes. Rest assured, we are taking immediate action to address this issue and prevent it from happening in the future. We appreciate your business and hope that you will give us another opportunity to serve you in the future. Please feel free to reach out to our customer service team if you have any further concerns or if there's anything more we can do to assist you.

September 07, 2023

Got maintenance done here every time . Great customer service. Fast and consistent . Most importantly honest. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanton Stone
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Sep 07, 2023 -

Nissan of McKinney responded

Thank you so much for your positive review! We appreciate you taking the time to leave us a review, and we are looking forward to seeing you again in the future!

September 05, 2023

They have misdiagnosed the issue for our Nissan NV 3 or 4 times. Our van sat from Monday morning until Friday evening, because the service department stated that there was nothing wrong with our van. By Thur More

by Lmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarena and Hunter
Report | Print
Sep 07, 2023 -

Nissan of McKinney responded

We're truly sorry to hear that the issue you brought your vehicle in for persisted even after your appointment. Our aim is to provide top-notch service and ensure that your vehicle is in the best possible condition. We understand how frustrating it can be when problems aren't resolved as expected. Your feedback is important to us, and we will investigate the matter thoroughly to identify why the issue wasn't resolved during your appointment. Please reach out to us directly with more details about your experience so that we can better understand the situation and work towards a resolution. Your satisfaction is our priority, and we're committed to addressing any concerns you may have. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.

September 04, 2023

The service department had poor communication and my bill was than was estimated to me the service tech. More

by Cumpguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serena Michelle
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Sep 05, 2023 -

Nissan of McKinney responded

We're truly sorry to hear about your poor service experience. Providing excellent customer service is our top priority, and we're disappointed that we fell short of your expectations. We would greatly appreciate more information about your specific experience so that we can address the issues you faced and work towards improving our services. Your feedback is invaluable to us, as it helps us identify areas for growth and make necessary changes to ensure a better experience for all our customers. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.

September 02, 2023

This dealership lacks attention to detail and overcharged is not transparent with their pricing. Very uncomfortable buying experience. More

by Nan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
4 different individuals; however, I can't tell you their names becuse not one of them gave me a business card
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Sep 05, 2023 -

Nissan of McKinney responded

We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.

September 02, 2023

Always remarkable service. Dealership is clean. Nice waiting area. Good communication about status. Knowledge service advisors, never feel pressured or upsold. More

by JDBPlano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Sep 05, 2023 -

Nissan of McKinney responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 27, 2023

A pleasant buying experience due to the fact that Alex, our sales associate, knew his product very well. More

by Bobcooper56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex and Nico and David the finance manager
Report | Print
Sep 05, 2023 -

Nissan of McKinney responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

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