Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of McKinney
McKinney, TX
973 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 973 reviews
November 17, 2023
Fantastic customer service. My service advisor, Michael Rife, provided timely feedback and management throughout the entire process. My service advisor, Michael Rife, provided timely feedback and management throughout the entire process. More
by edward.a.womack
Employees Worked With
Michael Rife
November 17, 2023
I typically do not write reviews, but considering the beyond unprofessionalism, non-communicative practices, and extremely long time it has taken to get my situation taken care of I felt I would be less beyond unprofessionalism, non-communicative practices, and extremely long time it has taken to get my situation taken care of I felt I would be less than human to not warn the community about this business…I took my vehicle to this location to have the transmission repaired at the beginning of August. After several attempts to communicate I went up to the dealership to find out what was going on. WELL, when I get there, I found out my vehicle had been crashed into by one of the dealership’s vendors which damaged the entire front passenger fender and side of the bumper. When I question why no one had informed me that my vehicle was wrecked they were very nonchalant in their responses and told me they would fix the damage without charging me a deductible like they were doing me a favor…fast forward to today…my vehicle is still at their body shop and repairs have not begun because they claim to be waiting to get approval from their vendor’s auto insurance. I have tried to speak with the general manager on multiple occasions. The website says a David Kelley as the general manager who is either is NEVER there or refuses to address the issues with this business. Their receptionist told me she did not know where his office is located…?. This is the worst experience I have ever had. From August to now nothing has been done. More
by Andre
Employees Worked With
Michael Riffle, Peter Sayroo, Dan Irwin
November 11, 2023
I’m pretty disappointed in the experience. I arrived at 7:45am and was told it would take approximately an hour to complete. At around 10:45, I finally walked to the counter to ask about the s I arrived at 7:45am and was told it would take approximately an hour to complete. At around 10:45, I finally walked to the counter to ask about the status and was told it was just then completed. I only came in due to a recall notice and understand that not being a paying customer, I’m not a top priority; I also understand that things happen and can take longer than anticipated. However, waiting for two extra hours without so much as an apology or even an update just seems appalling and disrespectful. It was definitely a one-star experience. I gave the second star simply because the agent that checked me in was extremely friendly and welcoming. More
by Mchadma
Employees Worked With
Sarena
