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Nissan of McKinney

McKinney, TX

Overview
Reviews
Vehicles
4.1
981 Reviews
Call Dealership (469) 919-5544

3800 S Central Expy

McKinney, TX

75069

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Showing 981 reviews

July 26, 2025

I don't know why one would make an appointment for an oil change and still be told that there is a two hour wait. That being said they did provide an Uber home. More

by shireygayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Garcia
Report | Print
Jul 29, 2025 -

Nissan of McKinney responded

We are pleased to hear that you appreciated the Uber service we provided during your visit. We understand your frustration regarding the extended wait time despite having scheduled an appointment for your oil change. Your feedback helps us recognize areas where we can better manage our service scheduling to ensure a smoother experience. We truly value customers like you who take the time to share their experiences, and we're committed to improving our appointment efficiency while maintaining the quality service you expect.

July 12, 2025

Dealership employees are great. We love the car. My only complaint is that I wish I had more understanding of the leasing process. Being a very senior lady, I had never leased befor More

by bvanbrunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Olvera, Julio
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Jul 25, 2025 -

Nissan of McKinney responded

We greatly appreciate your wonderful feedback about our team and are so pleased to hear that you love your new car. It brings us joy to know that we could help you find reliable transportation that meets your needs. We understand that the leasing process can feel overwhelming when it's your first time, and we truly value your trust in choosing us during this important decision. Your kind words about our courtesy and service mean so much to us at Nissan of McKinney. We're honored to have been part of your journey and hope you continue to enjoy many safe and happy miles in your vehicle.

June 28, 2025

Awesome place great job on car helped alot very friendly people always trying help thanks More

by Letzgetitgatez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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June 14, 2025

Love Nissan of McKinney! Was a wonderful experience purchasing my rogue last year and everybody on the team is wonderful in the service area as well More

by Karistansel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Tan
Report | Print
Jun 18, 2025 -

Nissan of McKinney responded

Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience purchasing your Rogue and that our team has continued to provide excellent service. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to seeing you next time!

May 29, 2025

I brought my car to change filters and liquids. All went good and fast. You can check online the status and talk to the service rep. Recommend! More

by igor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Olvera
Report | Print
May 29, 2025 -

igor responded

Good cars and good service!

Jun 06, 2025 -

Nissan of McKinney responded

Thank you, Igor, for your fantastic review! We are thrilled to hear that your experience with us was smooth and efficient. Our team strives to provide timely service and clear communication, and it's wonderful to know that you found our online status updates and service representatives helpful. We appreciate your recommendation and look forward to serving you again in the future!

May 25, 2025

The service is getting worse. I have been bringing my vehicles to Nissan McKinney for 5 years. And use to have great service. Seems to be getting worse. More

by bryantreul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carillo
Report | Print
May 28, 2025 -

Nissan of McKinney responded

Bryan, thank you for sharing your feedback with us. We appreciate your loyalty over the past five years and understand your concerns regarding the service experience. Our goal is to provide consistent and high-quality service to all our customers, and it is concerning to hear that we may not have met your expectations recently. We would like to learn more about your experience and address your concerns directly. Please reach out to our General Manager, David Kelley at (469) 634-4865. We value your input and look forward to the opportunity to improve your experience with us.

May 23, 2025

CAUTION! !!: If you happen to buy a car.. Please be very very carefull about the finance team.. They are very good at deceiving people with unnecessary discuss More

by naveenSony47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Payam, David benitez, Jhonson
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May 27, 2025 -

Nissan of McKinney responded

Thank you for sharing your feedback with us. We appreciate your concerns regarding the transparency of our processes. We strive to provide clear information about all products and costs associated with our services. It is important to us that all customers feel informed and confident in their decisions. We would like to address your concerns directly and ensure that you have a positive experience with us. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this matter further. Thank you again for your feedback, and we look forward to resolving your concerns.

May 21, 2025

Love their service department. They are awesome customer service and great scheduling system. Technician are professional. More

by rebecca.godfrey1688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Tan
Report | Print
May 22, 2025 -

Nissan of McKinney responded

Thank you, Rebecca, for your wonderful feedback! We are thrilled to hear that you had a positive experience with our service department. Our team takes pride in providing exceptional customer service and efficient scheduling, and it’s great to know that our professionalism made a difference for you. We look forward to serving you again!

April 16, 2025

Brian Simmons was my service advisor he provided me with outstanding service, Nissan of McKinney you are the best of the best. More

by Dwbody52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Simmons
Report | Print
Apr 17, 2025 -

Nissan of McKinney responded

Thank you for the wonderful feedback! We're thrilled to hear that Brian Simmons provided you with outstanding service. It's always great to know that our team is making a positive impact on your experience. We truly appreciate your kind words, and we're grateful for your continued trust in us. We look forward to serving you again soon!

April 14, 2025

Abraham was vwry helpful, professional and kept me inform through texts and phone calls. The turnaround to get my truck back was very quick! The phone system at dealership leaves a little to be desired. W More

by Magg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
Report | Print
Apr 16, 2025 -

Nissan of McKinney responded

Thank you for taking the time to share your experience with us. We're glad to hear that Abraham provided helpful and professional service and kept you well-informed throughout the process—that kind of communication makes a big difference. It's also great to know your truck was returned to you quickly! We appreciate your feedback regarding the phone system and understand how frustrating it must have been to experience dropped calls while trying to get in touch. Your comments help us identify areas where we can improve, and we’ll make sure this concern is shared with the appropriate team. Thank you again for your thoughtful review—we truly value your input and your business.

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