Nissan of Lithia Springs

Warren Ali was terrific! The work on my car was completed much faster than I expected!!! Thank you so much!!!I appreciate your help and advise! much faster than I expected!!! Thank you so much!!!I appreciate your help and advise! More

Poor Customer Service I spoke with Solange at 8:40AM on 4/13 and asked about making an appointment; she suggested I call back at 9am which was fine. After giving her my na I spoke with Solange at 8:40AM on 4/13 and asked about making an appointment; she suggested I call back at 9am which was fine. After giving her my name, she checked my VIN number and I asked her whether or not the cigarette lighter I was promised, was there. (On a prior visit, my cigarette lighter had been taken from my car and the Service manager at the time, called me and said I could pick one up anytime - and that it would be in his office.) Evidently there were notes in my profile, because Solange readily said, yes I see it; She asked me to hold on while she verified everything with the manager; after being on hold for a couple of minutes, she came back and said a new cigarette lighter was there and I could pick it up when I came that day. My service Rep was Warren Ali, and when my car was ready, I told him I also wanted to pick up my cigarette lighter. He stated that he knew nothing about it and he had never heard of it; So, I explained to him how all of this came about, and I told him about the conversation I had with Solange approximately 2 hours earlier. He left, and I assumed he was checking with the manager; but when he came back, he said he went to speak to Mr. Stone, and we have no part for you. I told him that the corporate office had contacted the service manager a few months ago, which is why the service manager contacted me and told me he would replace my lighter. Mr. Ali told me Mr. Stone said he didn't have it. When I asked to speak to Mr. Stone, he said he was in a meeting, so if he was "in a meeting", I'm not sure how he was able to converse with Warren. I was pretty much ignored after that, except for me paying for my service. Needless to say, I was very upset; someone at your dealership took my lighter (which I never use but it is part of the car I paid for), and instead of you honoring the arrangement to rectify the situation, I am dismissed as a bother. I bought my Rogue at this dealership, and have been taking it back there for service since I bought it. Nothing else can be said. More

Warranty information was add to my automobile profile for a previous visit. I had another service issue to arise and service was delayed because warranty information was not found on profile. I had to provi a previous visit. I had another service issue to arise and service was delayed because warranty information was not found on profile. I had to provide warranty information again in order to verify service was covered. Which delayed my automobile being repaired. More

the actual sales experience itself was great. However everything after that has been awful the sales person told me i woukd get a certain number of tanks of gas. I only got 2. I went to get my second everything after that has been awful the sales person told me i woukd get a certain number of tanks of gas. I only got 2. I went to get my second of my 8' oil changes I am supposed to get and i was told to pay 54.00 and I was told a manafwr would call me to settle this matter but that was of course a week ago and I havent heard anything yet. More

Entire staff that assisted was awesome! Jaleesa was very knowledgeable and pleasant. Clean environment. Everyone made me feel welcomed. I will return and send business. knowledgeable and pleasant. Clean environment. Everyone made me feel welcomed. I will return and send business. More

The sales person Jackie is outstanding, very nice, pleasant, and knowledge of his job. All the salesperson were outstanding to me, The only person that was not pleasant was the man who I signed my pap pleasant, and knowledge of his job. All the salesperson were outstanding to me, The only person that was not pleasant was the man who I signed my paperwork with to close the deal, his professionalism was awful. No smile on his face and rushing me to sign my paperwork if I hadn't been communicating with my uncle while I was at the dealership, I would have been given a bad deal More

The wait time was minimal. The service agent was very professional and I was pleased to see everyone exercising proper COVID19 safety precautions. Much appreciated. professional and I was pleased to see everyone exercising proper COVID19 safety precautions. Much appreciated. More

Came to get car serviced and was unhappy not to get a better outcome on the cost of service. My labor was double the parts. Dyring a time like now, some type of special should be in place. Also I was loo better outcome on the cost of service. My labor was double the parts. Dyring a time like now, some type of special should be in place. Also I was looking to purchase a vehicle, waiting g to see what specials are running compared to other dealerships. I received an appraisal on my vehicle, but never received outcome of appraisal from Edd yet. More