Nissan of Lithia Springs

Subject: Formal Complaint Regarding Repeated Poor Service Experience I am writing to express my ongoing dissatisfaction and disappointment regarding the service experience at Nissan of Lithia Spri Service Experience I am writing to express my ongoing dissatisfaction and disappointment regarding the service experience at Nissan of Lithia Springs, most recently on January 20, 2025. As a loyal Nissan customer for more than 15 years, I have consistently purchased and maintained Nissan vehicles, but the recurring issues with your service department have made it increasingly difficult to remain a customer. On this occasion, I dropped off my Nissan Rogue (20,000 miles), which is under warranty, at 8:30 AM to address the following: An oil change Tire rotation Inspection of the gear shift, which sticks Resolution of a USB issue preventing Apple CarPlay functionality I was assured that my car would be serviced promptly by service advisor Curtis Cotijo. However, when I returned with my husband at 4:46 PM, I found that my car had not been touched. To make matters worse, your staff attempted to hurriedly move my vehicle to the service area to give the appearance of action, despite having had the entire day to address these basic concerns. I called multiple times, (9) to be exact with no answer, and had to come up to even get an answer on the vehicle. This is not the first time I have experienced substandard service at your dealership. I have previously sat in the dealership to monitor service progress and even submitted complaints on Google. While the service improves temporarily after such feedback, it inevitably reverts to the same unacceptable level. As a female customer, I find it particularly frustrating and concerning that my concerns are often dismissed or disregarded. I came without my husband for drop off but came back after with him. This pattern of behavior makes me question whether there is an underlying bias or discrimination against women, as I have naoticed similar complaints in other reviews. I have consistently tried to remain understanding and patient, but this situation has gone beyond reasonable limits. I hate to think that your staff assumes a woman will not stand up for herself, but I assure you I will. I am extremely dissatisfied with the dismissive attitude and lack of professionalism displayed by your team. I asked Curtis if I had sat there would it had been an 8 hour job. He ignored me. Were we pissed? Of course! Wouldn't you be if you left your car at 8:30am and it was still siting there in the SAME place and he couldn't offer a reasonable answer as to why! What's even more disheartening is the manager Mr. Warren Ali, ran from one side to the next of the service center avoiding even speaking to me and NOW my husband, that is, until my husband caught him on the other side of the office. Prior to him being "cornered" ,he went missing for a good minute and we were told he was unavailable. Despite my love for my vehicle, I am now actively exploring financing options to trade in my Nissan due to the poor service experience. Additionally, I plan to share my experience on various platforms to raise awareness of these ongoing issues. I will continue to post every day and will make vidoes to ensure women know to not go to this service department. The ONLY service agent that I have had who has done a great job is Fred Foster and he is always booked and I see why. Everyone else is too busy chatting about what to eat and grabbing snacks instead of assisting their customers. I urge someone to take immediate action to address these concerns within your service department and ensure that no other customers, particularly women, are subjected to this kind of treatment. More

Lack of sympathy and respect for the buyer. It’s a “too bad for you” environment. Service department needs improvement. Phone calls and emails go unanswered It’s a “too bad for you” environment. Service department needs improvement. Phone calls and emails go unanswered More

I found the sales people friendly. I was told this dealership offered a LIFETIME engine/drivetrain warranty and they were the only Nissan dealer doing it. I thought this was great and I was told this dealership offered a LIFETIME engine/drivetrain warranty and they were the only Nissan dealer doing it. I thought this was great and despite getting a lower quote elsewhere, I decided the lifetime engine/drivetrain warranty was worth the extra money. I asked numerous times to see the warranty info and I got a sales picture showing what the warranty covered. I wanted the official warranty information. I asked them to send a PDF. They said we don't have it. I was ready to buy so I went into the dealership to make my purchase. I had to wait 3 hours to finally see the woman in financing. I asked her about the LIFETIME engine/drivetrain warranty and at first she said it is a limited warranty but she would say no more. I had been signing all kinds of paperwork and finally she has a LIFETIME engine/drivetrain warranty document. You have to sign and initial all over it. The bottom line is it is designed to be so difficult for the customer to fulfill all the requirements that is is worthless. The one thing that stands out the most is a requirement to bring in the car at the 7 year mark to have the engine drivetrain inspected! Who can set up a notification for 7 years in the future? The document was purposely meant to be impossible to fulfill making the warranty VOID. It is just smoke and mirrors! I sat in the dealership and after 3 hours that document made it certain I was NOT buying a car. That is so unscrupulous! BUYER BEWARE! I'm sure people get to that point and just go ahead and sign. NOT ME. If you cannot be honest and the dealership uses bogus warranties I want NO PART of THEM! More

Absolute unprofessional’s! Was trying to purchase a vehicle I had seen online. I had called in, told them I was very interested, ready to buy but just needed a few questions an Was trying to purchase a vehicle I had seen online. I had called in, told them I was very interested, ready to buy but just needed a few questions answered. Nothing too complicated like what would be my out the door costs, condition of tires, etc. They couldn’t answer my questions over the phone and said they call me right back. An hour later I still had not heard from them, so I called in and got another associate Alexis, whom I asked the same questions and said I am ready to buy a car this week. She said she would find out and call me back, another hour goes by and I get a phone call. It’s Alexis, and she tells me that the car just sold, so I ask her “was someone looking at the car when I originally talk to you.” “No” was her answer. This is absolutely unacceptable, I would have purchased that car had she done her job. The staff acts like you are an inconvenience for trying to buy a vehicle through them. Extraordinarily unprofessional! I was early on this vehicle, and I lost it because a team of sales people do t want to do their jobs! I have to go look for car now, this is the 3rd one sold before I could purchase, but the first where I had been early actually been a serious buyer who lost out not for being late but because the sales team didn’t feel like doing their jobs. THIS DEALERSHIP HAS PERMANENTLY LOST MY BUSINESS More

The worse. My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting for hours there. I bought it to Newnan of Nissan which is the same company they said the noise was coming from struts in which it wasn’t. I did tell them about the rotors and they skip over that fact and continue to say it was the struts it wasn’t because they replaced it and I still had the same noise. Took it another shop they showed me all the rotors showing me that one had a not been surface correctly: I demanded my money back from Newnan they refuse to give it to me and then refused to surface that rotar that I’ve already paid for asking me to pay him again since it’s different managers and diffent place even though it me the same company. That same manager tried to tell the bbb that he did offer to fix it for free when he didn’t he forgets that people can record him and he’s recorded telling me he’s not going too and ti pay him again. A liar!!! Thank god for recording features on cellphones. Because of lithia springs failure to do their job effectively it going through this of losing or fighting to get back my money. when ive asked for my parts on a friday assistant manger stated that they were gone and they dont have it. he wanted to return my car back on monday stating that Saturaday they couldnt look at it. All of sudden some old parts that he stated was mine magically appeared. I told him that was days later and those parts could be any ones parts. Like another shop stated how can you offer a customer parts that whenn are removed from a car that can be damaged simplly by removing them and tossing them in their dumpster or them damaging themselves.Two other shops stated that they simply dont care about their reputation or providing good customer service. youre wrong, youre wrong. Instead im getting the word out in all of newnan and the surrounding areaa by mouth and social media and the internet. The manager said that those are yours parts because you northerners have rust on under your cars. The Newnan manager which is the same comment made a racist and prejudice statement towards northerners generalizing that what northerners have. People from all over the country move to Georgia. Which means nothing nor did I ever tell him I was from up north. More

Thornton Rd, Lithia Springs Nissan absolutely SUCKS! You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one ha You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one has the appointment. The person to see has NO CLUE you're scheduled to see them. And when you tell them your issue, their answer is ALWAYS "we might not be able to fix that". It's ALWAYS BAD NEWS rather than "OH YES! We WILL take care of that"! I've been there THREE TIMES after calling first, explaining my issue, getting an appointment and a name of the person to see. EVERY TIME, the people there have NO CLUE about an appointment, nor my issue, and they give me nothing but BAD BOOGEYMAN conversations that, in essence, says, we ain't doing schitt! And, they don't. They waste your time! They ABSOLUTELY SUCK! Don't go there for even a KEY FOB!! Just saying. You've been warned. More

Everything was fine until the ink was dry on the paperwork. I have not received any callbacks from the General Manafer, Sales Manager or sales person that assisted me and my daughter. I guess tge cu paperwork. I have not received any callbacks from the General Manafer, Sales Manager or sales person that assisted me and my daughter. I guess tge customer service stops when you drive off. I will never recommend anyone to this dealership. Horrible customer service! More

Very friendly & professional. Kept me updated, checked to see if I needed anything. Awesome! Kept me updated, checked to see if I needed anything. Awesome! More

Good, wasn't that bad of a wait CLean and free snacks were a plus Great were a plus Great More

I had regular, prompt communication and stayed informed on problems as well as solutions and cost. I had a very pleasant experience with the advisor all the way through the process! on problems as well as solutions and cost. I had a very pleasant experience with the advisor all the way through the process! More