Nissan of Fort Myers - Service Center

Arriving at the dealership, I was greeted promptly, by an advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as b advisor. Not sure who mine was since I selected any (this was my first time there). Landon quickly approached and was very friendly. I explained as best I could the dilemma. He listened, took notes, and then I waited for the shuttle. There was some confusion with the shuttle and my distance, but once they realized gps was giving them the wrong city things went a lot better. After receiving the work up, I had a ton of questions as I wasn’t sure if they were hearing the right noises and if the diagnosis matched up. Landon offered for me to ride with a shop foreman to ensure they were hearing and feeling what I was. I’m so glad I took the time to take them up on this! I rode with Chuck and it was honestly my deciding factor. He wasn’t assigned to my car, so he reviewed the notes when I was on my way there. Once he felt and heard it he explained the two things it could be. He gave me all the things he would expect if it was A or B. I needed to understand these things and their decision making process for me to feel comfortable. He didn’t talk down to me, he didn’t treat me like I was dumb when I asked questions, and he worked through the scenarios with me to the extent I wanted. The perfect amount of details for me! I appreciated that time so much and felt wayyyyy more comfortable paying these costs after that ride. He did several different things while driving my car with me to ensure he was right on his thoughts which made me feel even more confident in this dealership. Before I picked up my car, I requested a drive along with my service advisor Landon and he quickly said sure, that’s no problem. All around, I’d take my car back to them! Thank you guys!! More

Amazing service! Went above and beyond to get me in a vehicle when I was in a tough situation! Could not have asked for a better experience!! Went above and beyond to get me in a vehicle when I was in a tough situation! Could not have asked for a better experience!! More

The dealership is always clean and the employees are very polite . They try to get my vehicle serviced very promptly while saving me money. polite . They try to get my vehicle serviced very promptly while saving me money. More

The waiting areas and restroom are clean. The service writers / service advisors are professional and polite; however, I had a 4 wheel alignment check done and I had to come back to request a The service writers / service advisors are professional and polite; however, I had a 4 wheel alignment check done and I had to come back to request a copy of the alignment printout. The service advisor told me that they don't give those to the customers, nonetheless, He made a copy of it for me, thank you Marcus. I really believe that they need to change this policy. More

Had a great experience with the staff at Sutherlin Nissan, customer service courteous and fast. Nissan, customer service courteous and fast. More

Good , on point and addressed every concern. I will definitely recommend the service center as well as the Nissan brand. I will definitely recommend the service center as well as the Nissan brand. More

Quick, efficient, and fair value. I appreciated the attention Amaris paid to my vehicle without trying to oversell unneeded work. I appreciated the attention Amaris paid to my vehicle without trying to oversell unneeded work. More

You have lost a customer because of your greed. I am happy with the work and employees but I m very angry about the 3 per cent that you add on a credit card. Your service fee is out of this world. I am happy with the work and employees but I m very angry about the 3 per cent that you add on a credit card. Your service fee is out of this world. There is no need for it. It goes beyond gauging. It seems your aim is for larger profits. It's undeserving. I will not bring back my car for any service nor will I ever buy another car from you. I refuse to feed into corporate greed. More

They are perfect and thoughtful and put effort in their jobs They care about every detail jobs They care about every detail More

We took our vehicle because the airbag light was flashing. They charged over $1k to replace a part. One of their employees then went on a drive in our car and crashed it. They called us and said it flashing. They charged over $1k to replace a part. One of their employees then went on a drive in our car and crashed it. They called us and said it was minor thing during a car wash and that there was no reports or anything and that they would fix it. Our insurance called us on the day we went to pick up the car to let us know someone had filed a claim! Not only was it not a “minor” accident, but it was also pretty far from where they needed to be. We know because we have a dash cam and looked at the footage. The entire thing was fault of the driver who was in my car. There was a police report and now our car value has diminished. Our car was paid off with no accidents and we were planning on selling to upgrade. We still have the blinking airbag light and they want to charge us another $2.5k to fix it again because now they say it’s something else. Needless to say, we now have a lawyer working on this case. I wish I could give them negative stars. Carlos was kind and patient, but John was rude and couldn’t show his face after making my husband take a day off from work because he had to give him the car personally. Never showed his face, so what was the point? A day of income lost for our family because he refused to take it in the afternoon. More