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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
464 Reviews
Call Service Center (916) 245-6077

464 Reviews of Nissan of Elk Grove - Service Center

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October 11, 2024

Service department has tremendously improved their ability to accept drive up customers. John, Marc and Patrick made me feel like I was part of the Nissan family. Took car of my car as if it was his o More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Lauture
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Oct 11, 2024 -

Nissan of Elk Grove responded

Jose, Thank you so much for your wonderful feedback! We're thrilled to hear that John, Marc, and Patrick provided you with exceptional service. We always aim to treat every vehicle with the utmost care, just like it’s our own. We're glad you noticed the improvements in our drive-up service, and we look forward to continuing to provide you with top-notch care in the future. See you next time, and thank you for choosing Nissan of Elk Grove!

October 10, 2024

Dropped car off with a questionable free oil change service but my service guy was very helpful and resolved the issue, grateful for his help More

by reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Nissan of Elk Grove responded

Thank you for the 5-star review! We are glad to hear that your service advisor was great help during your complimentary first oil change. We look forward to the next time we can assist you!

October 08, 2024

I will refer family and friends for the wonderful experience at NISSON Elk Grove to get your car serviced. More

by PSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Nissan of Elk Grove responded

Thank you for the kind words! We truly appreciate your business and the recommendation means the world to us. We look forward to the next time we can assist you, and we wish you many happy miles!

October 05, 2024

Service advisor was friendly and informative. He had my vehicle history and made recommendations. Waiting room was full so could be bigger waiting area. More

by captreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Nissan of Elk Grove responded

Thank you for your feedback! We're glad to hear that our service advisor was friendly and informative! We appreciate your suggestion regarding the waiting area and will keep it in mind as we work to improve our facility. If there’s anything else we can assist you with, please don’t hesitate to reach out.

October 01, 2024

I have been very pleased with the quality of service. Service department always meets my needs. Everyone is always very polite and delivers on time. More

by Melvs50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franz Henderson
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Oct 02, 2024 -

Nissan of Elk Grove responded

Thank you so much for the 5-star review and kind words! We are more than happy to be able to assist you with your vehicle and look forward to the next time!

September 20, 2024

When I had any issues, Nissan resolved them to my expectations and beyond. They do care about customer satisfaction! I want to thank the detailers, awesome job! More

by Yeahright
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Nissan of Elk Grove responded

Thank you so much for your positive review! We are more than happy to have been able to assist you with your vehicle. We really do prioritize our clients above all and we're glad to know you were no exception. We look forward to being here for all your vehicle needs!

September 20, 2024

Very helpful . Gets things completed in a timely manner. Keeps you updated on the progress. More

by Sherylkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Addison Hussey
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Sep 23, 2024 -

Nissan of Elk Grove responded

Sheryl, Thank you for the 5-star review! We are so glad you had a quick and efficient visit with us! We appreciate your business and look forward to the next time we can assist you!

September 05, 2024

Excellent customer service and friendly. Did road test and checked what was requested and updated what was needed. More

by Sbacaylan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Gruwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Dean
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Sep 06, 2024 -

Nissan of Elk Grove responded

Thank you so much for the 5-star review! We are so glad you had a great experience with us. We appreciate your business and look forward to a long-lasting relationship!

August 28, 2024

I love nissan of elk grove because the personal is very nice and help full, More

by Cesar garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Braxton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Nissan of Elk Grove responded

Cesar, Thank you so much for taking the time to leave your 5-star review! We are so glad you had a great experience in our service center and with our service team members. Taking amazing care of our clients and their vehicles is our top priority! We look forward to the next time we can assist you.

August 26, 2024

Everything was good good but the waiting time was longer than they said, otherwise good and I satisfied with service More

by Mohammad wahidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Braxton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Tsui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Nissan of Elk Grove responded

Mohammed, Thank you for taking the time to share your positive service experience with our team. We apologize for the longer-than-anticipated wait time. We have sent this to our management team to see how we can improve wait times and communication on when services will be completed. We look forward to getting to 5-stars next time.

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