Nissan of Elk Grove - Service Center

I thought the customer service was ok I was very please with the work and the price. I actually got the work done for less than the quoted price, and that's a first for me. Given that quality and reliable with the work and the price. I actually got the work done for less than the quoted price, and that's a first for me. Given that quality and reliable work at a good price are the most important factors for me, I'm well pleased with my service experience at Elk Grove Nissan. They also provide me with a free loaner car for two days while my car was in their posession. I definitely will use their service in the future. More

Tina provides outstanding customer service. She treats the customer with the utmost respect. She really understands the customers needs and is very knowledgable about Nissan service. The great service tea the customer with the utmost respect. She really understands the customers needs and is very knowledgable about Nissan service. The great service team is a big reason that I'm a repeat customer. Le Airheart More

I was very moved by the service quality and personnel attention provided by the service team. I will be looking forward for my next visit. Keep up the good work guys.I had prior bad experiences with the attention provided by the service team. I will be looking forward for my next visit. Keep up the good work guys.I had prior bad experiences with the dealership , where the sales person was not willing to sell me the vehicle i wanted , instead he was forcing me to get something else. Due to this i went to Roseville to get my cars. I think with the level of service and satisfaction i received from the service team. I will recomend this center to others for the value added service. Thanks Jagjit and the team at express center. Kudos! Thanks Arveen Deo More

They were very good in fixing my car at a timely manner. They notify me as soon as they know what was wrong with it and confirm with them what they are doing. My car runs great. I was able to get a rental a They notify me as soon as they know what was wrong with it and confirm with them what they are doing. My car runs great. I was able to get a rental and go on with my daily task. I came back to up pick up my car and it look beautiful. They wash my car too. Thank you. More

I am always grateful when Tina Long is my service advisor. On my last visit she not only assisted me in her usual professional manner, but offered a small act of kindness that made a huge impact in m advisor. On my last visit she not only assisted me in her usual professional manner, but offered a small act of kindness that made a huge impact in my day. Thank you for employing people like her. It matters more than you may know. More

We have always received good service. But ,this time they took 5 hours for a simple oil change and did not even call me to let me know what was going on or why. I called them afer 4 hours and was told it wou took 5 hours for a simple oil change and did not even call me to let me know what was going on or why. I called them afer 4 hours and was told it would be longer. Told they had someone get hurt.but did not communicate with me all day. Really frustrating. Jan Bertolucci More

Always get top-notch service from John and Scott. John is the service writer, always is professional, friendly and treats me and family members with courtsey. Scott does the work on all of our Nissans. is the service writer, always is professional, friendly and treats me and family members with courtsey. Scott does the work on all of our Nissans. If Scott isn't there. My vehicles aren't there. I trust my vehicles with Scott. More

My car is a 2002 Altima, and I have had trouble with it in the past, but everything was finally taken care of. Over the years I have spent some $$ keeping the car up and it seems to be doing pretty well. I in the past, but everything was finally taken care of. Over the years I have spent some $$ keeping the car up and it seems to be doing pretty well. I usually go to the Quick Lube, but have also done a few in the regular service department. I have been pleased with the service and everyone is very courteous, and especially friendly. I always get the shuttle, and have enjoyed the drivers, the service, and the discounts offered by Nissan. I really don't have a complaint; just some confusion. I recently had the oil change with tire rotation. I was told that I needed front brakes and two rear tires. I drove the car for a few days and did hear a noise on the right front, but didn't think it was the brakes. Tina had a tech drive the car and it turns out I needed a new CV boot - over $200 for the job. Then Tina explained that my brakes should be good for about another 10,000 miles. The tire tread was checked, and it showed that the tread measurement was at the highest level. I haver been hearing some squealing (it is getting hot around here) and some pull. Now I probably need a front end alignment. I really hope the brakes and the tires are really OK, as I do more driving in the summer to visit friends, family, etc., and I sure don't need any car trouble. So...we shall see what transpires. As I said, I am a bit confused since I have had two different diagnosis. I am trusting Tina, and hope all goers well. Thanks for your time and attention. More

had to wait 4 1/2 hours for answer to warrenty and for a rental, when my husband called tina to ask why they had added time to the repair,i think that upset her and she told my husband if the warrenty did n rental, when my husband called tina to ask why they had added time to the repair,i think that upset her and she told my husband if the warrenty did not pay when the car was ready , we would have to pay the entire bill and wait to be reimbursed. More

I went to get my first oil change and everyone was very nice and they went beyound what any other oil service or dealership would have done. I'm glad i went to Nissan of elk grove. nice and they went beyound what any other oil service or dealership would have done. I'm glad i went to Nissan of elk grove. More