Nissan of Elk Grove - Service Center

Always receive friendly, professional and quality from John Brooks and Scott Groshong of Nissan of Elk Grove. I only schedule appointments with Nissan Tech - Scott Groshong. His attention to detail and John Brooks and Scott Groshong of Nissan of Elk Grove. I only schedule appointments with Nissan Tech - Scott Groshong. His attention to detail and quality work is 2nd to none. I trust him with my family vehicles. By the way, the only reason "price" is only good is well because - well even though I got "good pricing" .. I always want better. More

Yesterday, we had our brand new 2011 Nissan Version 1.8SL worked on for a faulty IKey (kept getting the red key light and the car wouldn't start). Thanks to Cruz Solorzano's very hard work, and the expert h worked on for a faulty IKey (kept getting the red key light and the car wouldn't start). Thanks to Cruz Solorzano's very hard work, and the expert help from Fred Noda the master mechanic, the problem was resolved very quickly. Cruz went out of her way to call us on her day off, and set us up with Fred to get to the bottom of the problem. As a result, we got the car back in one day. We feel that both Cruz and Fred went beyond the call of duty, and should be highly commended for their hard work. More

I have been dealing with Nissan of Elk Grove for a few years now and have always been treated with great service and respect, in fact Angie and John always call me by name we kid each other a lot and that years now and have always been treated with great service and respect, in fact Angie and John always call me by name we kid each other a lot and that shows me that they care. Everyone always has a hello or a smile even if it's just in passing. More

I would definitely recommend this dealership to anyone who wants good customer service along with quality work. I have bought 2 vehicles from this dealership and whenever i take it in for service, the sta who wants good customer service along with quality work. I have bought 2 vehicles from this dealership and whenever i take it in for service, the staff is very friendly and they always explain what would benefit me and my vehicle. I have been taking my vehicles to this dealership driving almost 20 miles each way for the past 2 yrs and never had any complaints about service. With oil change they'll wash your vehicle, vacuum the car, check tire pressure, all for one low price. Excellent Dealership. More

Went to the dealership for a recall on my Armada, turns out it had 3 recalls. Nothing really major as my Armada has never had any problems ever since I bought it. I was amazed at the customer service there out it had 3 recalls. Nothing really major as my Armada has never had any problems ever since I bought it. I was amazed at the customer service there in the service department. Not only did they accept my vehicle for the recall, they notified me of the other two, offered me something to drink and also offered to shuttle me back to my house and call me upon completion. While I was there, I decided to look around the lot. Great sales talk from the guy helping me out with a 2010 Platinum Armada (can't remember his name though, I think it was Vu?). Very knowledgeable and helpful. Even offered to give me a quote on my Armada if I decided to trade it in. I loved that Armada he showed me but unfortunately I am really hesitant in buying a vehicle since I have been a victim of identity theft, and with all these dealerships checking my credit and turning me away, I shy away from even asking anymore. But VU? even told me he would see what he could do if I ever decided to try. Great guy! The payment counter was very friendly as well. They even gave my Armada a courtesy car wash (and it needed it) LOL ... all in all Nissan of Elk Grove has THE very best group of individuals working as a great team. Well-oiled machine! Thanks again. V/R, AM2(AW) Wendt U.S. Navy More

Overall service from the service team was great, mean while I don't know what to do about this strange smell I'm having coming from the engine. I haven't had the opportunity to get back to you guys but s while I don't know what to do about this strange smell I'm having coming from the engine. I haven't had the opportunity to get back to you guys but since this is a survey and want some feed back on how well Did i like the service. Overall the service was great everybody was very friendly and responsive to all my concerns. There is a strange smell coming from my engine like burning oil or rubber when I use my heat in the car. More

I bought my new Versa at Elk Grove Nissan on May 31, 2010 and was very impressed with the sales dept and how well they stuck to their word and how well they treated me. It was an awesome buying experience!! and was very impressed with the sales dept and how well they stuck to their word and how well they treated me. It was an awesome buying experience!! I have raved about it to all my friends and highly reccommended Elk Grove Nissan to everyone! THEN, I took my Versa in for my free oil change to the service dept and boy how everything changed! Not a good experience! I explained I had key issues when I made appointment over the phone and they said they would help me with that as well as change my oil. Unfortunately, the guy who I explained my key situation to didn't really care. Even after I said "it might be operator error, could you show me?" He just said he checked my key, all was good and walked away! (I still cannot lock my car from outside with my key, only works to lock car with button on inside door panel. I have since had friends try it as well.) And as far as the oil change...no 14 point inspection as they so rant about was given to my car. (Actually, how do I really know they changed my oil?) Didn't get a car wash, it was raining, I didn't expect that. BUT, no vacuuming the inside car though either! So my feeling is that this dealership is all about the sale and after that they think they got you locked in. But I can take my car closer to home at another Nissan dealership! I called and complained to the service dept manager,Bob Gallego, and and he sent me a free oil change. That was a good save! I will try it again at the Elk Grove Nissan Service Dept and if I have another bad service experience, then no more! Perhaps this is an isolated incidence and the service is as outstanding as their sales! We will see in 6 months!!!! (I drive my new car very little and needs oil change only every 6 mos.) More

Have had my Frontier serviced there on a regular basis since I purchased it there in 2006. Although realtively far from my home, I look forward to the service visits. I always get such good (customer) s since I purchased it there in 2006. Although realtively far from my home, I look forward to the service visits. I always get such good (customer) service. It's what keeps me returning. Accurate quotes, periodic updates re service progress via cell phone, thorough inspections,efficient and reliable service, friendly staff, clean facilities, nice waiting room. More