Nissan of Elk Grove - Service Center

Cruz was very friendly and service oriented. She does such an excellent job that I will ask for her whenever I need my car serviced. such an excellent job that I will ask for her whenever I need my car serviced. More

I live a good 35 - 40 minute drive from Nissan of Elk Grove, but continue to take my 2010 Altima to them because I trust their desire to take care of my car and the way they take care of it. I was retur Grove, but continue to take my 2010 Altima to them because I trust their desire to take care of my car and the way they take care of it. I was returning from a trip of out state and stopped to take advantage of the free oil change on my way home - on the LAST DAY it was offered. I knew there were several other things that needed to be done to my car due to the mileage and they were able to work me in, in spite of my not actually being scheduled and things being rather hectic. I appreciate being able to work with Cruz. I guess information is probably in the computer, but she makes me feel like she remembers me and remembers my car specifically. I also appreciate the friendliness of the other employees. They take a few minutes to interact with me as a person, not just a customer. More

I have great experiences with the service department. This is my first time taken my car in for service. They did an outstanding job. They even wash and vacuum the inside of my car. Honda only washes This is my first time taken my car in for service. They did an outstanding job. They even wash and vacuum the inside of my car. Honda only washes your car when they finished with the job. Also the Sale, Finance, Receptionist are all friendly and treat you with respect. Thank you Danny V. More

Buying my car at Elk Grove Nissan is quickly becoming one of the bigger mistakes of my life. Yea, they'll put you in a nice car, but what about the months and years after you buy you car? Good luck! About of the bigger mistakes of my life. Yea, they'll put you in a nice car, but what about the months and years after you buy you car? Good luck! About a month ago, I went in for a recall and was treated like I was stupid. The recall said that it was because the brake light was coming on and staying on. Mine was, so I brought it in. Upon arriving, I was greeted with a snappy, "oh, you're here for that? Is your light even coming on". My thought was, "no, I just drove 15 miles for fun". Then, instead of promptly fixing the recall, which is what should have happened. I mean, let's be real here, a recall is NO fault of the customer, so one would think the dealership would at least try and make things go quickly and smoothly. Nope, after a 3 hour wait, I received a phone call trying to sell me on about half a dozen other "needed" repairs. I declined and my car was ready after an additional hour of waiting. One of the things I was told was that my rear brakes were in need of repair soon. They recommended doing it right then, but I declined and they wrote on the invoice that they recommend it soon, as they were worn down to 3/32, which is low. I thought, "3/32, that is pretty low" so I shopped around and brought my car to a major name car repair place for an oil change and a rear brake replacement. Well they called me after 15 minutes and said the brakes were fine. The front looked almost new and the rear were at 7/32 and I had "tons of time left" on them. Wow! Amazing Nissan! Is that how you run a business? You just make stuff up hoping that people will bite? Thanks for making me spend $20 at the other place for a brake inspection. They don't charge if the brakes are replaced, but since they DID NOT NEED replacing, I was charged. It's ok, I'd rather give them $20 than let Nissan do ANY paid repairs on my car. STAY FAR AWAY folks, this story was NOT exaggerated in any way. Even better, I was emailed a survey about my experience and filled it our expressing my dissatisfaction and have heard nothing after several weeks. Nice one. It takes a lot for me to write a complaint, but when you go digging in MY pockets, things get ugly. More

The only suggestion I have is, you need more car washes. It took an additional hour just to wash my car on a Saturday mornig, after a two hour service for a recall part. The Saturday afternoon,a week before It took an additional hour just to wash my car on a Saturday mornig, after a two hour service for a recall part. The Saturday afternoon,a week before,I had my oil changed,inspection and tire rotation scheduled service, the car wash was also an additional hour wait after the car was finished. Too long of a wait for an Ok wash, for that amount of time I expected this wonderful detailed job. Terri Goodwin More

When I first got to the service department there was a young lady that came out to greet me, she was new to me but she had a great personality and was very patient with me. Cruz helped me with my car as young lady that came out to greet me, she was new to me but she had a great personality and was very patient with me. Cruz helped me with my car as always they are very helpful, patient and always cheerful, if they were having a bad day I would never know it. I did some shopping while they serviced my car and they picked me up when I was done, helped me with my bags and as always Angie and the staff are always wonderful to me that's why I have been bringing my car back ever since I purchased it from you on 9/04. My thanka to you all! A greatful customer Virginia Silva More

I came in for my first 370 Z oil change and inspection I came in for my first 370 Z oil change and inspection and Nancy at the desk took care of everything with Tina's help . They were awesome! Could no I came in for my first 370 Z oil change and inspection and Nancy at the desk took care of everything with Tina's help . They were awesome! Could not have been more friendly or helpful . I even got a ride back to pick up my Z , by Gerardo - excellent young man. Your dealership from day one has been perfect . From The lady in finance to the internet mgr and everyone else . What a breath of" fresh air" compared to the reputation a lot of car dealerships have . Thank you so much ! Don Walsh More

This was a second visit to fix a problem whuch needed more time than a previous visit allowed. I had complained of excessive noise inside the cab of my myr old truck. An alignment seemed to be the poss more time than a previous visit allowed. I had complained of excessive noise inside the cab of my myr old truck. An alignment seemed to be the possible cure. John had shown me the wear on my tires which indicated it was out of alignment; this also might cure the noise, he said. Two wks later I was able to make the trip from my home to get the work done. A loaner car was provided me, which I appreciated. I was able to do a few errands and also go for brunch. Came back later and consulted w John who said there WAS some misalignment. Went home happy - in a newly washed pickup! More

we have four nissans in our family all have remained in great condition thanks to notification and prompt service always given by cruz she is truly an asset to this dealership and make us very confortable great condition thanks to notification and prompt service always given by cruz she is truly an asset to this dealership and make us very confortable when we do have problems eg.i ran over something that did damage under the car cruz respond bring it in and we will take care mission complete larry williams More

Mr. John Brooks, is one of the best service technician I have work with since I purchase my 2006 Nissan Maxima. He was curtious and very knowledgeable about my vehicle. I would also like to give kudo's to have work with since I purchase my 2006 Nissan Maxima. He was curtious and very knowledgeable about my vehicle. I would also like to give kudo's to the team member that performed the work on my vehicle. My vehicle was returned to me clean inside and out. Aslo, under the hood where 100% of the maintenance was perfored was spotless. Thank you guys for making sure that my vihecle will continue to run just like it was off the show room floor. More