Nissan of Elk Grove - Service Center

great service Billy took good care of me-. I was a walk in, with my handful of coupons, and he didn't bat an eye. he kept me updated on timing, and unlike some stan Billy took good care of me-. I was a walk in, with my handful of coupons, and he didn't bat an eye. he kept me updated on timing, and unlike some stand alone businesses, didn't try to up sell me on questionable options to pad the bill. His upbeat attitude was much appreciated, too! More

Best dealer experience My dad recently purchased a vehicle here and he was so happy with the service that I decided I would purchase my car here too! our dealer went above a My dad recently purchased a vehicle here and he was so happy with the service that I decided I would purchase my car here too! our dealer went above and beyond to find me the best deal out there! They truly do appreciate customers and want to keep them happy. I'm sure my family and I will be back! More

Awesome Part's Dept. I walked into the dealership about 15 minutes past parts closing time. Jeremy Kiching was still behind the counter working on the computer and he was I walked into the dealership about 15 minutes past parts closing time. Jeremy Kiching was still behind the counter working on the computer and he was nice enough to reopen the parts store for me and help me out. Jeremy was very nice and took the time to help me and answer my questions regarding the parts I was ordering, and made sure that I had everything I needed to get the job done. I was happy to see that the parts I needed were in stock. He then went further and took the time to take one of the parts out and explain the core recharge process and what qualifies a return, then tape it back up. Jeremy then helped me carry the parts out to my truck. I am very happy with the service and will be back for more parts. Thank you Jeremy for all of your help and time, even after closing hours. P.S. To the boss, give this man a raise because you want to keep him around as a role model for others. More

Murano Service somr snags in my service at the beginning, but Wesley took care of everything and I am completely happy with the work and the service somr snags in my service at the beginning, but Wesley took care of everything and I am completely happy with the work and the service More

Excellent Service by Christian Cruz I had a really good experience and excellent customer service since I arrived to Nissan , the sales man was so helpful !!his name is Christian , he he I had a really good experience and excellent customer service since I arrived to Nissan , the sales man was so helpful !!his name is Christian , he helped a lot in the whole process, he was kind ,I would give him 5 stars, He also explained me how the car works , he stayed so late because of me till 11 pm, I am so happy with my new car Nissan Alitma 2016, it was great experience because it was my first time I got a brand new car, I felt very comfortable, thank you so much, you guys did an extraordinary job. Sandip Singh More

Freaking AWESOME!!! All I can say is Dustin Jones is the man and he is the only reason why I go to this dealership. He is exactly what customer service should be! All I can say is Dustin Jones is the man and he is the only reason why I go to this dealership. He is exactly what customer service should be! More

Best service department ever I broke down at 6pm on Tuesday 4/26. Dealing with roadside assistance with my insurance carrier was frustrating me. I called Nissan of Elk Grove dir I broke down at 6pm on Tuesday 4/26. Dealing with roadside assistance with my insurance carrier was frustrating me. I called Nissan of Elk Grove directly and after talking to Jasmine for a bit, Eric came on the phone. He talked me through what I should do and when that did not work they (Eric & Jasmine) came over where I was. He was able to get the car drivable and when I made it to the dealership Dustin in service was awaiting my arrival. Jasmine gave me a ride over to car rental and I was on my way in no time. They dealt directly with my insurance carrier who has my extended warrant and made my life so much easier. No breakdown is good but if I have to break down again I can only hope it is in close proximity to Elk Grove Nissan. More

KUDOS DUSTIN JONES! A never ending compliment to one of the best employees of Nissan Elk Grove at Service Department named Dustin Jones. He went over and beyond as always A never ending compliment to one of the best employees of Nissan Elk Grove at Service Department named Dustin Jones. He went over and beyond as always during my scheduled car service maintenance. A job well done. More

Superb Service with Jeff Jeff was very attentive when I told him the concerns about my car. He was very pleasant to deal with for my oil change. I was concerned about my brake Jeff was very attentive when I told him the concerns about my car. He was very pleasant to deal with for my oil change. I was concerned about my brakes and he said he would have those checked out. He offered me a ride on the shuttle but I had someone pick me up. When my car was ready, he called me to let me know that it was ready for pickup. He explained about the noise I was hearing with the brakes when I came to pick up my car. I really felt that he took care of my car as if it was his own. Great job Jeff and the rest of the service team! More

Service Deparment Service Department really excellent. Dustin Jones and Linda Duran are two service advisors that go above and beyond to make the repair process transpa Service Department really excellent. Dustin Jones and Linda Duran are two service advisors that go above and beyond to make the repair process transparent to the non mechanic types. Also helpful in separating out the urgent repairs from the ones that can wait a while for the budget conscious. Overall experience was excellent with two cars I brought in on separate occasions. More