Nissan of Elk Grove - Service Center

Consistently Great Dealership Well let see in the last 6 years I have purchased 4 Nissan s from Elk Grove Nissan ... 2 Altima;s ( one got totaled in a accident ) 1 Murano (wife) Well let see in the last 6 years I have purchased 4 Nissan s from Elk Grove Nissan ... 2 Altima;s ( one got totaled in a accident ) 1 Murano (wife) 1 Rogue (Niece) Warren and company makes the buying portion hassle free and relaxed with their no games approach.. The service department attentiveness to detail makes service after the sales seamless and efficient ..My 2nd Altima purchase was negotiated over the phone from my home while I was still in a wheelchair ..there are things in ever body life that just works well , Elk Grove Nissan falls into that category Samuel Lee Cisco Tac Engineer More

EXTRAORDINARY CUSTOMER SERVICE AND AMAZING EXPERIENCE! From my very first car I bought from Nissan to several others, I've had nothing but the "best of the best" at Nissan. Whether I walk through the sal From my very first car I bought from Nissan to several others, I've had nothing but the "best of the best" at Nissan. Whether I walk through the sales or service departments, all of the people are so nice and excited to help, from Khanh if he sees me in the sales room, to Kelly, John, and Miguel in service. They're all ready to greet me with a smile. Thank you, Vic More

BEST customer service I came into this dealership not knowing exactly what I needed to keep my Jeep in tact knowing it takes a lot to keep up with the maintenance, especial I came into this dealership not knowing exactly what I needed to keep my Jeep in tact knowing it takes a lot to keep up with the maintenance, especially buying it used. Luckily I was able to work with Uriel who was kind enough to sit with me answering all questions that possibly came to mind. Will definitely be returning to this dealership later on to work with him specially! More

excellent customer service on Mr. Tommy and John Brooks i just want to say that tommy davis and john brooks the way they treat me god bless them their excellent customer servicewill make us come back to t i just want to say that tommy davis and john brooks the way they treat me god bless them their excellent customer servicewill make us come back to the dealer great people at elk grove nissan god bless you guys from khalida j ahadzadah 925-421-4786 More

Great service My service advisor, was very attentive when i called about a problem for car and got me an appointment right away. The service was fast and he listene My service advisor, was very attentive when i called about a problem for car and got me an appointment right away. The service was fast and he listened to what I had to say. He kept me informed the whole time they had the car and told me everything they did to find the problem. He also let me know when the car was ready for pickup that way I didn’t have to wait around. I was satisfied with the service that was performed on my car. More

I brought my Murano in for service and was very impressed Elk Grove Nissan makes customer service their #1 goal. Their entire staff is polite, prompt, professional, and friendly. My service rep, Markus Gomez Elk Grove Nissan makes customer service their #1 goal. Their entire staff is polite, prompt, professional, and friendly. My service rep, Markus Gomez went above and beyond to make my experience a positive one. He met with me promptly, addressed my concerns, and checked in with me twice while I was in their waiting room. When it looked like the need part/repair was going to take an additional 2 hours, he arranged for a rental car so I wouldn’t have to wait there at the dealership. He called me when my car was ready and I picked up a clean car—washed and vacuumed! I’ve been in three times for regular service appointments and have always been impressed by their efficiency and friendly customer service. It is obvious that the service manager is terrific! He hires and trains great people who put the customer experience at the forefront. Keep up the outstanding work!! More

Great customer service and communication . Our car needs have been met with professionalism, speed, and clear explanations every visit. We have always been shown courtesy and attention. . Our car needs have been met with professionalism, speed, and clear explanations every visit. We have always been shown courtesy and attention. More

Wouldn’t go anywhere else! I have bought four cars front Nissan of Elk Grove over the last 17 years. I wouldn’t go anywhere else. Besides getting a fair deal on my cars, their s I have bought four cars front Nissan of Elk Grove over the last 17 years. I wouldn’t go anywhere else. Besides getting a fair deal on my cars, their service department is outstanding. My Murano is in tip-top shape. In all the years that I have had my car serviced, I have never had a problem. You can make your appointment on line or your service manager will gladly set up your next serving. My cars have always been ready on time and they are washed and vacuumed. On average I am in the service department for about 10 minutes and I am on my way. I love that I can call John Brooks, my service manager, and he knows me and my car. I have never had my car breakdown on me as Nissan of Elk Grove always makes sure that they fully inspect my car each time I bring it in. More

Awesome Service Department! My wife and I have been customers for more than 6 years. I have never had a poor experience at this dealership. John Brook's has always been our servi My wife and I have been customers for more than 6 years. I have never had a poor experience at this dealership. John Brook's has always been our service advisor. He is ALWAYS helpful, goes the extra mile and very easy to work with. John takes ownership of any issue presented and follow's up without any delay. All the staff are really helpful, but John is simply The Best!!! I highly recommend this service department and more specifically, this dealership! More

Very dissapointed. I had an appointment at 7am to get new brakes. It took them an hour just to tell me that my rear brakes needed to be done and the front still had 40% I had an appointment at 7am to get new brakes. It took them an hour just to tell me that my rear brakes needed to be done and the front still had 40% left and to do it next visit. So I said ok and asked how long it would be and was told an hour and a half or two. I usually stay there but this time I got a shuttle home. Luckily I didn't have anywhere to go because after a total of 5 hours I was finally called. I arrive and was going to be charged 300+ and I had asked if they applied their own coupon and they didn't which is disappointing since customers would love to see you also want to save them money too...but you guys don't.. so we had to change that. Then my car was half assed washed and not even vacuumed. I get home to HEAR MY BRAKES SQUEAKY. Never going back to this dealership again. More