Nissan of Elk Grove

I was extremely pleased with the quality of service not only by my salesman, Robbie Kwock, but with the entire staff. Everyone was extremely pleasant, professional and very helpful. They took the time to only by my salesman, Robbie Kwock, but with the entire staff. Everyone was extremely pleasant, professional and very helpful. They took the time to explain everything to me and made my purchasing experience very easy. They were very informative and gave honest and knowledgeable answers. At the time of my purchase, the dealership was part of the Costco discount program which contributed to a great sales price. More

While I have always had excellent customer service at Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should have been with synthetic oil. When I questioned why this oil change was so much more than those previous she explained and then verified with the mechanics that I was indeed supposed to synthetic oil. Cruz was quite polite and knoweledgeable. More

I had my van serviced before I had to take it across country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in m country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in mid-morning. In the afternoon I was told what was wrong with my van, how long it would take to repair, and cost. I need a quick turn around time. My van was taken care of immediately and I was able to get back to taking care of my family member who has been in the hospital. More

For all the difficulties I had they Cruz was very professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. ll professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll More

Sang represents your company well. He was accommodating in meeting with us and always had a friendly, no hard sales approach. I would encourage others to purchase a Nissan vehicle from your establishment. in meeting with us and always had a friendly, no hard sales approach. I would encourage others to purchase a Nissan vehicle from your establishment. The whole sales process went smoothly and we never felt pressured to complete the transaction. Sang took the time to inform us when the vehicles we were considering arrived on the lot and reviewed all the options. The negotiations for the purchase price was straight forward with no surprises at the end. The financing department handled all the paper work with no problems. The vehicle was delivered on time and as promised.We felt this was the best car buying experience we have had in quite some time. More

What a hassle it was to get a rental car to drive while my car was in the body shop. At first I was told to go with the Enterrprise shuttle to get a car. When I got there, I was told it was a mistake an my car was in the body shop. At first I was told to go with the Enterrprise shuttle to get a car. When I got there, I was told it was a mistake and to come back to the dealership. Then while waiting for the shuttle, I was told to just stay at Enterprise and they would supply a vehicle. I was given a tiny economy size tin can/car. I just bought a midsize 2008 Nissan Altima. Shouldn't my rental car at least be close in size as the new car I just bought? I did not feel safe in the tiny car I was given. The whole rental car experience took me away from work for an extra hour and a half. What a hassle!! The workmanship was dissappointing. I think it looked better before they took it into the body shop. (There was a small scratch on the bumper when I purchased the car, that could not be buffed out.) Now there is a paint drip on the bumper and the hood got scuffed. I wouldn't recommend the body shop. What I would really like is for them to correct this. Tina was friendly and the absolute only highlight of my experience. She gave me the same awesome customer service I received from your sales staff when I bought the car. Rane' Davis More

We had called prior to our arrival about a lease deal on a Nissan Altima and our sales person AJ was able to answer my questions prior to coming in. When we arrived the next day, he was well prepared and d a Nissan Altima and our sales person AJ was able to answer my questions prior to coming in. When we arrived the next day, he was well prepared and despite the huge tent sale going on, he got right to business and did not try to go look at other cars or waste our time. We were able to test drive the model of altima that was on lease deal from nissan, and he was able to give us all of the information that we needed to decide. We were not given the run-around and we were treated very professionally. It was a wonderful experience. More

Great experience More

I would like you to forward this to the appropriate person. About month ago I was referred to your sales department. I had participated in the Rogue Test Drive promotion, and I was to receive a $50 ( person. About month ago I was referred to your sales department. I had participated in the Rogue Test Drive promotion, and I was to receive a $50 (AMEX?) debit card for taking a test drive. I've never received it, and I called Nissan of Elk Grove. I was told that you would follow up, but I still havent received the card, or any further contact with Nissan of Elk Grove. If you cannot help me with this matter, please provide me with a name and number of someone who can. Thank You, Miguel D. Martin (916) 501-0877 More