Nissan of Elk Grove

My experience at Nissan of Elk Grove was fantastic. My boyfriend and I went their looking for a car that I saw online. When we arrived there to see the vehicle it was a different price then was quoted onl boyfriend and I went their looking for a car that I saw online. When we arrived there to see the vehicle it was a different price then was quoted online. Eric went and checked it out inside while we waited for him. He then came out and told us that the price online was incorrect, but do to the fact that we came out to the dealership for that reason they would honor that price. We took it for a test drive and I really liked the vehicle. He showed us all the features and amenities of the vehicle. Then he took us into his office to fill out paperwork and work on numbers. Eric did the numbers for us, but we still weren't sure if we wanted to purchase that day. So we asked to just look around at other cars. He was very patient and friendly with us even though I was picky and indecisive. I let him know that we probably wouldn't purchase that day. So he told us that he would look around and see what he could find at a great deal that we couldn't walk away from. Let me tell you he did just what he promised. As soon as we saw the 2008 Nissan XTerra that he brought out, we loved the vehicle. He then took us inside and did more numbers. As soon as he let us know the price and the monthly payments. We were sold. Eric did a wonderful job. I had no intentions of purchasing that day, but it was to awesome to pass on, and I do not regret it. I Love the car, the staff and service was excellent. I recommended Nissan of Elk Grove to my parents who are looking to purchase a new vehicle. We really appreciate everything that Eric and the rest of the staff did for us. Thank you very much and keep up the excellent service because it really makes a difference. More

I am a regular customer at this oil stop. I am usually at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest wi at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest with me. I think the service is 100% better here at the oil stop than in your "SERVICE DEPT". Thank You, More

Working at a Dealership you’d think that when purchasing a car from them. They would assume you know what’s happening so why explain everything or go over the vehicle with you. With Nissan of elk grove it’s a car from them. They would assume you know what’s happening so why explain everything or go over the vehicle with you. With Nissan of elk grove it’s quite the contrary. I purchased a pre-owned Volkswagen from A.J. Went. He went out of his way to learn about the vehicle to be able to explain everything to me and answer all the questions I had. A.J. really surprised me with all the knowledge of the vehicle he had. I would defiantly recommend him to my family and friends or anyone. The vehicle was not perfect at delivery which I knew prior to purchasing, Anita had called me the next day to set up an appointment. She was extremely nice and was able to schedule my appointment at my convenience. Thank you everyone at Nissan of Elk Grove. More

I recently took my Maxima to EG Nissan to have them investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed wit investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed with the level of service I received. My service advisor was Tina, and not only was she extremely courteous and friendly, but she kept in constant communication with me regarding the diagnosis of the problem and my available options to have the problem fixed. Too often I have experienced service departments that are unfriendly and don't communicate very well, which can be frustrating when one has to spend several hundred dollars for car repairs. As a relatively new Nissan owner, I've found the EG Nissan Service Team to be a cut above others due to their high quality customer service. Tina is a superstar service advisor, and although my repairs were covered under warranty, my experience would still rate the same had I incurred out of pocket costs for the repair work. More

I purchased my Altima in August 2007 from Elk Grove Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both frie Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both friendly and professional. I would easily recommend this dealership for both sales and service. More

We bought two vehicles from A.J in the past two years. In both cases A.J has been informative and friendly. The most recent purchase we made was a bit difficult because of our income change, but A.J and his both cases A.J has been informative and friendly. The most recent purchase we made was a bit difficult because of our income change, but A.J and his team found a way to get us in a reliable, safe, and reasonably priced car. Also, the cars we bought worked perfectly for our family. We bought a Quest for a family vehicle, and a Passat for a commuter car. Signing the paperwork was hassle-free and fast. I think in both purchases we were in and out within two hours from the time we arrived on the lot to pick which car we wanted to the time we drove off the lot with our cars. Although we are not planning to buy another vehicle for a while, we plan on coming back to A.J and his team in the future. A.J really cares about putting his customers in vehicles that they need, and he really listens to want his customers wants. We took out Quest to Mexico and back with no problems at all, and our Passat is great in gas mileage..in addition to being THE BEST CAR EVER! Thank-you A.J for your great work in getting us in a reliable car. You and your team are amazing! Many people dread buying a car, but believe me, if you give A.J and his team a chance, they will make car buying a hassle-free and enjoyable experience. You won't regret it! More

Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I would really appreciate a resolution so that I may truly enjoy the driving experience that I have paid for.The first visit I was told the mechanics could not recreate the trouble.My second visit I demonstrated the trouble with a road test but the problem was mis-diagnosed,because I still have the same problem. Thanks,Mike Mccall More

Tina was very friendly and attentive. She kept me informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. There was a leak in a hose which was causing the light to come on but Tina also told me that I needed a new alternator which was covered under my warranty. The problem was resolved in a timely manner. The experience was very pleasant and I will be taking my other Nissan vehicle to the same location for service and for any other repairs. More

Our expierence in purchasing a car was great. Our sales person was AJ. He was very personable, friendly and knowledgeable. Our first visit was late one evening just before closing. We told him we would person was AJ. He was very personable, friendly and knowledgeable. Our first visit was late one evening just before closing. We told him we would be back, but no, he was willing help us. We tested three cars which took us way past your closing time. He was agreeable telling us all about the cars. We told him that we were still deciding between a Honda, Toyota and the Nissan. He was one reason why we came back to buy the Nissan. We are very happy with our car! More