Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of Elk Grove
Elk Grove, CA
4,895 Reviews
Welcome to Nissan of Elk Grove! Whether you are looking for a new or used Nissan car, truck, or SUV you will find it here. We have helped many customers from Elk Grove, Sacramento, Roseville, Lodi, Davis, Carmichael, Fair Oaks, Rancho Cordova, Placerville, Woodland, Folsom, Stockton, Fairfield, Auburn and Vacaville find the new Nissan of their dreams!
We know that prospective customers are very well educated when researching their next vehicle which is why we have made it easy to get all the available vehicle information.Now you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier California Nissan dealer, we have a huge selection of new and used vehicles from which to choose. Nissan of Elk Grove online and offline customers enjoy vehicle specials every day. We also offer Nissan service & parts, an online inventory, and outstanding financing options, making Nissan of Elk Grove a preferred dealer serving Elk Grove, Sacramento, Roseville, Lodi, Davis, Carmichael, Fair Oaks, Rancho Cordova, Placerville, Woodland, Folsom, Stockton, Fairfield, Auburn and Vacaville Nissan buyers. Ready to set up a test drive? Visit our Sacramento Nissan dealership in Elk Grove, CA today. We're conveniently located in the Elk Grove Auto Mall right off Highway 99.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,895 reviews
August 18, 2008
We rated the price of the car as "3" because we did not do any comparison shopping, but accepted what was offered. We trusted AJ's offered price. Therefore, it is the "middle of the road" rating. We felt do any comparison shopping, but accepted what was offered. We trusted AJ's offered price. Therefore, it is the "middle of the road" rating. We felt very comfortable with AJ and quickly gained trust in him. He has given us a couple of follow-up calls to check to see if we were completely satisfied after returning home with the new Altima. He referred us to a very good window tinting business in close proximity to your dealership and their work has been satisfactory. We will not hesitate to refer our friends and family specifically to AJ for service at your establishment. More
by jks4kings
Employees Worked With
AJ
August 13, 2008
Price on the 30,000 mile service was a little steep. We have had other vehicles and at the 30,000 mile service, we paid less than $200.00. So we were a little surprised at the cost. Other than that, Cruz w have had other vehicles and at the 30,000 mile service, we paid less than $200.00. So we were a little surprised at the cost. Other than that, Cruz was helpful, courteous, and friendly. She wasn't pushy trying to get us to spend more on other services. We appreciate that. More
by beckyntim
Employees Worked With
Cruz
August 10, 2008
In the last 8 months I have purchased two brand new cars from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 Altima Hybrid in for a 7500 mile oil change. There were only two guys working at the Express Lube station on that Sunday afternoon. It took almost an hour for them to get to my car. Once they brought it in they called me to the counter and essentially threw a service quote at me saying it was going to cost over $160. No explanations at all. I was pretty surprised that what I thought was going to be nothing more than an oil change and a visual inspection was going to cost so much. I asked why so much and the guy said something about a $20 charge for an oil additive. I asked why I would need this since I was already paying a lot for synthetic oil. He did not give me any sort of an answer and just said they didn't have to add it if I didn't want it. I then asked what another $40 charge was on my bill and he said that was to inflate my tires with nitrogen. I asked him why they wouldn't at least offer that as a service, rather than putting it on the bill without an explanation. Again, he didn't apologize or have much of an answer; he just said they would take it off the bill. I should add that shortly after I arrived, a friend of the two service techs arrived and proceeded to hang around the shop and talk to the two employees. I got the impression that the fact that they had to stop their conversations to work on cars was annoying to them; though I guarantee you it was more annoying to me to have to watch them. This past week, I got a flat on one of the tires of my new 2008 Versa. I had my daughter bring it in at lunch time in hopes they could replace the tire and get her on the road quickly between her two jobs. They told her it would take 90 minutes, so I told her to leave the wheel there and have them mount the new tire on. On my way home from work, I brought the car in. I arrived a few minutes after 6:00 and was told there was no one available to put the tire on the car. Even though there appeared to be a number of service techs or advisor present, I was told everyone was "off the clock". Tina was the service advisor that was "helping" me. From the very beginning it appeared that her attitude was focused on why she couldn't assist me, rather than trying to help me. After considerable pleading and stating that this would likely be my last visit to the dealership, another service advisor tried to find someone who could put the tire on. They finally did get the tire on, which, as I figured took them less than 5 minutes to accomplish. It was just really frustrating to deal with someone who didn't appear to want to make any effort to help a customer. More
by Kingsfan58
Employees Worked With
Tina Long; Express Lube
August 10, 2008
Everyone was great as usual. They alwaysd give me great service at the quick lube. The guys also are vary friendly and pronped. I don't have a long wait for service. They always wash and vaccum my car service at the quick lube. The guys also are vary friendly and pronped. I don't have a long wait for service. They always wash and vaccum my car. It is alway clearn when I leave than when I get there. More
by sltelles
Employees Worked With
service manager
August 06, 2008
We had a pleasant experienced at Nissan of Elk Grove dealership at the first time we buy our vehicle. So, we decided to come back to this dealership again to buy another vehicle eventhough it is 40 mil dealership at the first time we buy our vehicle. So, we decided to come back to this dealership again to buy another vehicle eventhough it is 40 miles away from our home. Ajay Went is a great person to work with. He has a nice personality, good customer treatments, confident, knowledgeable and he made us feel comfortable in making a purchase decision. Warren Santos and Gary helped us understand the financing and purchase paperworks. Overall, we had very satisfactory experiences at Nissan of Elk Grove dealership. This dealership has a wonderful team and we as "customers" appreaciate it. The dealership office and the premise are excellent and highly recommended. And of course, we love our Xterra. Thank you, Marlen Khoo (Stockton) More
by marlenkhoo
Employees Worked With
Ajay Went & Warren Santos
August 04, 2008
Tina is a poor excuse for an employee. Did absolutely NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called aroul NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called arould 8:30 Sat to tell me that she had to order a part and it wouldn't be in till Wed. When the car was dropped off she was told that it was impearative that the car be finished by monday. I was leaving on Tue morning for Salt Lake City UT. She did nothing to find a part anywhere else. It was my husband that made phone calls and found the part my car needed to be fixed. We found the part in Santa Rosa at a dealers. Your service person Chris was going to Santa Rosa after he got off and offered to pick it up. But the dealer in Santa Rosa wouldn't hold it for him. So my daughter had to drive there to pick it up. (trip #2). Then I had to drive to San Fransisco to pick it up from her. (trip #3). Then I had to drive the part to you on Monday morning (trip #4). Then pick up my car later in the day (trip#5). I live near Roseville. Would I use your dealer again. Not on your life. Will I recommend you. Not on your life. Was my car fixed. Yes, but no help from you and at a cost to me of over $150 just for gas and time. Why do you have a west coast warehouse here in Sacramento, and still have to order parts and not be able to get them for 5 days. Poor business What are you going to do for me to make this better? Oh nothing!!!!! More
by tinkerntaz
Employees Worked With
Tina (poor employee) and Chris (service - GREAT employee)
August 03, 2008
It was great to make my appointment for service on line, and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear ga and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear gate on the car making a lot of noise, as well as the "service engine soon" light that had come on a couple of days earlier. Everything was explained to me and then the rental car company came and picked me up minutes later. Cruz kept me updated during the day as to the progress on both issues and let me know when the car was ready for pickup. It was a smooth visit from start to finish and I'm very happy I bought my Pathfinder at Elk Grove Nissan because the service is always great! More
by claudiaro
Employees Worked With
cruz solorzano
August 03, 2008
I just purchased a new Nissan GTR from Nissan of Elk Grove. I do not live close to the dealership (~ 130 miles away) so all of my initial transactions were through e-mail and phone. John Driebe who is Grove. I do not live close to the dealership (~ 130 miles away) so all of my initial transactions were through e-mail and phone. John Driebe who is the owner and Manager handled all of my initial phone calls, car price negotiations and communications. I ordered the car prior to launch and so I had to wait ~ 5-months before my car was ready (this was normal - the new GTR was not available until July 08, so all purchasers had to wait for their cars no matter where they purchased the car.). I initially selected Nissan of Elk Grove because of the price and my negotiations with John. Over the course of my months waiting I was glad I selected this dealer. John was great at communicating and updated me frequently with brochures and articles on the car. Best of all, my car was initially scheduled for September 08 and it came in almost 2 months early in the beginning of August 08. Only a few of these cars are available and John also ordered one from Nissan. His came in 1-2 weeks prior to mine and he called me to see if I wanted to come up to visit the dealership and drive his car as I was really looking forward to mine arriving soon. John was on vacation the week my car came in so he handed all of the communication over to his sales manager, AJ Went. AJ was great. He took right over from where John left off. We spoke on the phone a few times the week my car arrived and also communicated via e-mail. As I had to drive in from out of town, AJ arranged to meet me the first thing in the morning on Saturday. He arrived at 8:30 am so that we could get started early. AJ spent a lot of time going over the car with me and in general was great to deal with. Best of all....I rented a car (one-way) from Hertz so that I could drive up to Nissan of Elk Grove and pickup my new car. Since the Hertz store was a few miles away from the Nissan dealership, I was going to have to drop the car off at Hertz and have someone pick me up to take me to the Nissan dealer. Instead, AJ called the Hertz store and worked it out so that he and the Nissan Team could drop off the car later in the day and I did not have to worry about returning the Hertz vehicle at all. Awesome! So a big thanks to John, More
by rkaufman
Employees Worked With
AJ Went and John Driebe
August 03, 2008
$110 to check on the reason for the check engine light coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A VERY expensive repair which should not need to be done. :( More
by merrittrachel25
Employees Worked With
can't remember
August 02, 2008
Brought my Xterra in due to key being stuck in the ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty that should cover the repairs. She verified the information and began the work-up for repair. Then she wanted to see my keys and stated that my keys were heavy and might void my warranty repair! This shocked me because it appeared that she was trying to find some loophole to force me to spend the $585 that was alredy covered by the warranty that I currently pay for! I prayed to Jesus about the problem and placed it in his hands. I have never had a bad experience dealing with Elk Grove Nissan, but this experience left a bad taste in my mouth. By the grace of God, the manager agreed that the repair was covered and my Xterra was repaired! I felt as though I was going to be taken advantage of. My overall visit was less than average. I thank God for answering my prayers! I want nothing adverse to happen to anyone that dealt with me, but I pray for their continued health and prosperity. B. Harps More
by bharps
Employees Worked With
3
