Nissan of Elk Grove

John Brooks was very helpful. I showed up on a Saturday morning without an appointment and he took my right in. Called me about an hour later to let me know what was wrong with my Maxima and that it was u morning without an appointment and he took my right in. Called me about an hour later to let me know what was wrong with my Maxima and that it was under warranty. Promised me my car back by 5. He then called me at 3:45 to let me know the work was complete and my car was ready to go. Excellent service all the way around! More

overall, the quality of work, the friendliness demonstrated by the staff was outstanding. the speed of service is also great. on the other hand I think some of your prices are a little high. for demonstrated by the staff was outstanding. the speed of service is also great. on the other hand I think some of your prices are a little high. for example an oil change that I can get somewhere else with synthetic oil for 16 to 24 dollars you charge over a 100 dollars More

When we first drove in, we we're greeted by Joe. After the introduction I explained what I wanted and he brought me to where exactly I needed to be. He knew so much detail about the car that it even impr the introduction I explained what I wanted and he brought me to where exactly I needed to be. He knew so much detail about the car that it even impressed me because in the past I've dealt with some good car salesmen, but Joe just went the extra mile by describing the very little details about the car. What was really impressive was that Joe, on his day off, picked me up so I can get my car that night. He knew the importance of my situation and he made it happen. We're very pleased with the service he gave us that we're actually going back to Nissan of Elk Grove to purchase another vehicle in a couple weeks because of his great customer service, and also his amazing knowledge about the cars. We're looking forward to see him in a couple weeks! My experience at Nissan of Elk Grove was really worth it, not only the customer service, but the free drinks, Wi-Fi connection, and satellite on the big screen TV! Very clean place! So clean, that I'd get static shocks from time to time! but the experience was great, wasn't a waste of time and we came out happy at the end! More

I wne tin for a 30,000 mike checkup on my 2007 Nissan Murano. I got an oil change, the cabin micro filters changes, my K&M filter cleaned, the fuel injection and throttle bodie cleaned, flushed out the Murano. I got an oil change, the cabin micro filters changes, my K&M filter cleaned, the fuel injection and throttle bodie cleaned, flushed out the coolant system, and got the nitrogen in my tires re-pressurized. It all took about 1.5 hours. Once again they did a great job. I'm not too happy about the price for only 1.5 hours worth of work, but the service was good. More

I was not happy about the price. When I purchased this car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, y car in 2007, I was given all these coupons and I thought it was a nice gesture. Then when you have to do something like this 15,000 mile check-up, you cannot use the coupon. I have 4 or 5 coupons that state $80.00 value towards an inspection and yet you cannot use these coupons. So when am I suppose to use them??????. Also the car was suppose to be washed and vacuumed and it was washed but not vacuumed. I am still waiting on a replacement for my bluetooth system that does not work right that I paid so much money for. Now that we have to be handsfree, it causes me a major problem because I am a realtor and need my phone to be in good working order. The staff was very friendly and courteous. Terri Maino More

I had to come in three times for the same complaint, it was a difficult repair. The fuel gauge would stick between 1/2 and 1/4 of fuel. She called the factory and they had a repair for it. Tina stuck with was a difficult repair. The fuel gauge would stick between 1/2 and 1/4 of fuel. She called the factory and they had a repair for it. Tina stuck with me and go it solved. Great job by her. Thanks Delbert Orr More

We bought like 5 or 6 cars from this dealer already. We kept coming back because of the proffessionalism the dealer shows us especially the finance manager, Warren Santos and the salesman, Huwi. Accomodati kept coming back because of the proffessionalism the dealer shows us especially the finance manager, Warren Santos and the salesman, Huwi. Accomodation is really a great experience from Mr. Santos and this dealer, not to mention their aftersales which is equally great! I'm very sure we'll be seeing you guys again and again in the coming years to come. Thank you Warren, Huwi and all the staff of Nissan of Elk Grove!!! More power!!! More

I recently purchased a 2009 Maxima from Elk Grove Nissan on 10/31/2008. I initially contacted NISSAN of ELK GROVE via their Internet Department. After several e-mails with Ricardo Dewey, I arranged for a t on 10/31/2008. I initially contacted NISSAN of ELK GROVE via their Internet Department. After several e-mails with Ricardo Dewey, I arranged for a test drive on a Monday evening. Upon arriving at the dealership and meeting Ricardo, I was introduced to Product Specialist Lucy Cortez. On the test drive, Lucy was able to answer ANY questions I had about the Maxima and its many luxury features. She also encouraged me to take an extended test drive just to get a better feel for the car. I let Lucy know that I was ONLY there to test drive the Maxima since I was still in the comparison shopping mode. When we got back to the showroom I let Ricardo know that after I test drove my other option (2009 Honda Accord Coupe), I would get back to him. Not once during the entire 1 hour experience did neither Lucy, nor Ricardo applied ANY sales pressure. None whatsoever. Since my previous encounters with other new car sales folks have generally been very negative, this was highly refreshing & unexpected. After test driving the Accord, I decided to go with the Maxima. I contacted Ricardo to arrange one more test drive before I fully committed to purchasing the Maxima. After the drive with Ricardo, the next steps were to bang out a deal that included trading in my immaculate 2003 Maxima SE. Ricardo made the negotiation process easy. No pressure, just a fair & smooth process. Ricardo is a very low key, honest sales rep. Once I deal moved to the Finance Department and Warren Santos. In the past, this has always been the most “painful” part of the purchase process. Usually, the Finance guy wants to slam you with all types unnecessary add-ons such as Paint Protectant, Leather Protectant, extra anti-theft devices, etc. Warren did NONE of that. The ONLY add-ins I wanted was the NISSAN backed extended warranty, and gap insurance. That is ALL I wanted, and that is all we discussed. Warren hooked me up with fair price for both items. Warren was a very professional, easy going guy. Robbie Kwock was in charge of delivery of my new Maxima. He was responsible for guiding me through how to use & understand ALL the options that came on my FULLY loaded Maxima, Robbie was patient, clear & concise with all his explanations. He also offered his future services should I need assistance with any features that may cause me issues somewhere down the road. The whole sales & finance team at NISSAN of ELK GROVE made this one of the best car-buying experiences I have ever been through. The team delivered first-class customer service. Keep up the excellent customer service NISSAN of ELK GROVE. D. Shimabukuro More

Cruz was helpful in explaining the process and very friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cr friendly. Khang was very knowledgeable in explaining the problem and what was causing the issue. I have no complaints and no suggestions as both Cruz and Khang were very impressive with their service. More

The customer service provided by Mike and the rest of the staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green ca staff was great. The service team quality of work was shown by the fixes made to our vehicle were completed as needed. They also completed a green care isnpection. The entire staff ensured we were happy. The customer lounge is clean and offers snacks and beverages, which is nice. You could not beat the price either. When you put these al together it equals an expectional experience! Thanks again to Mike. More