Nissan of Elk Grove

Everything was good except I didn't receive a follow up call to let me know what was going on after I was told what needed to be done with my car. I was expecting it to take one day and it took 2 days. call to let me know what was going on after I was told what needed to be done with my car. I was expecting it to take one day and it took 2 days. Why I need to have 250 characters for a rating? That doesn't make sense. Anyway overall rating was a 4. More

i like going to the dealer and having my car serviced and any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they do there job very good and i am happy that when i need it serviced i just make an appointment. More

We change oil and my husband was watching the serviceman. He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under the glob compartment. He found out that the intake filter clip was damaged and he was not informed about it although he was there at the time they fix our car. We thought it was dishonest even they fix by replacing the intake filter clip when my husband went back to complain. Hadn't he noticed it, we were left with broken intake and bear the cost. For that service alone we paid $146 to change oil and replace the filter. We are really disappointed considering we recommendeda friend and bought a car just 3 days before the service. More

Tina was a pleasure to work with,she was very helpful & courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix my vehicle.I do not remember the tech's name but you need more employees like Tina & him working for you!!I also would like to commend your parts department employees for the great work that they do. Keep up the good work,I will always use your facility for my service & parts needs.Thanks,Rodney Hatfield. More

Everything was done in a very professional and timely manner. Thank you for the excellent service. Tina was very helpful in answering all of my questions pertaining to the work that was done. Shawn wa manner. Thank you for the excellent service. Tina was very helpful in answering all of my questions pertaining to the work that was done. Shawn was also very helpful in explaining the Altima hybrid to me as I have never driven a hybrid before. More

We were called at 2:00 pm and told the car was ready. We arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next da arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next day at another company and the battery tested just fine. For what we got, a glorified oil change we paid about $135.00 less a coupon. I will find some place ealse to take my car from now on. Our over all satisfaction with Elk Grove Nisson has been very bad. We tried several times to purchase our car there, but had to go to Roseville to get what we wanted. I could not care less if your dealership CLOSED. More

I cannot answer in the "Price" category because service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service cost. I spent over $700.00 on the car including the 60 mile check-up which found the problems which required fixing. I was grateful that Mike pointed out I could at least use my warranty for a portion of the cost. More

John Brooks is the best service advisor I have ever worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was also really great- he sold us the Xterra and I will refer my friends and family to him. More

The first visit to the dealership was to drive a new Murano. All sales staff were busy when we arrived so the receptionist assisted in getting a staff person to assist us. Randy Losenara was assigned Murano. All sales staff were busy when we arrived so the receptionist assisted in getting a staff person to assist us. Randy Losenara was assigned to assist us. After greeting us we mentioned we would like to drive a Murano so Randy took us out to look at what they had on the lot. A new Murano LE that came close to what we had in mind was on the lot and Randy immediately went to get the keys and took us out for a test drive. During the test drive we casually discussed what other autos we were looking at and during the course of the discussion price came up. Randy verbally indicated he could get us to the price we mentioned we were looking for. After getting back to the dealership we talked for a few minutes more, let Randy know we would be driving a few other models, and left. A few days later we called to see if Randy was working. He was not, but we were informed to call him directly and he met us at the dealership in an hour. He had us take another test drive and then we returned to the dealership to negotiate. This process took no more than ten minutes with most of that answering questions for the various forms. It took only one back and forth on price to get the deal we were looking for and had discussed a few days earlier. All along Randy was low pressure and very cordial to work with. After striking a price deal for the Murano, we met with Dave in Finance. He provided a five minute computer presentaion for us on various option we could consider (i.e extended warraty, etc.) while he put together his paperwork. He then went over the various options in different package levels, briefly describing the pros and cons. Dave was thorough in presenting the options but did not over presusure the products. The finance process took only about ten minutes even with the computer presentation (which is very helpful). The entire experience was very pleasant, all staff at the dealership were friendly, and the total time to test drive, negotiate, and complete the paperwork was less than an hour. I would, and have, recommended Elk Grove Nissan to those looking for a new Nissan. More

I brought my 2009 Maxima to Nissan of Elk Grove an hour before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air. It being 100 degrees in Sacramento, this had to be resolved. She had the A/C tech on my car in minutes. After inspecting & recharging the A/C system, I was back on the road in less than an 1.5 hours. The immediate attention, and friendly service makes Tina one of the best automotive service writers I have experienced. Keep up the world class customer service Tina, your the best. More