Nissan of Elk Grove

I recently took my Maxima to EG Nissan to have them investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed wit investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed with the level of service I received. My service advisor was Tina, and not only was she extremely courteous and friendly, but she kept in constant communication with me regarding the diagnosis of the problem and my available options to have the problem fixed. Too often I have experienced service departments that are unfriendly and don't communicate very well, which can be frustrating when one has to spend several hundred dollars for car repairs. As a relatively new Nissan owner, I've found the EG Nissan Service Team to be a cut above others due to their high quality customer service. Tina is a superstar service advisor, and although my repairs were covered under warranty, my experience would still rate the same had I incurred out of pocket costs for the repair work. More

We bought two vehicles from A.J in the past two years. In both cases A.J has been informative and friendly. The most recent purchase we made was a bit difficult because of our income change, but A.J and his both cases A.J has been informative and friendly. The most recent purchase we made was a bit difficult because of our income change, but A.J and his team found a way to get us in a reliable, safe, and reasonably priced car. Also, the cars we bought worked perfectly for our family. We bought a Quest for a family vehicle, and a Passat for a commuter car. Signing the paperwork was hassle-free and fast. I think in both purchases we were in and out within two hours from the time we arrived on the lot to pick which car we wanted to the time we drove off the lot with our cars. Although we are not planning to buy another vehicle for a while, we plan on coming back to A.J and his team in the future. A.J really cares about putting his customers in vehicles that they need, and he really listens to want his customers wants. We took out Quest to Mexico and back with no problems at all, and our Passat is great in gas mileage..in addition to being THE BEST CAR EVER! Thank-you A.J for your great work in getting us in a reliable car. You and your team are amazing! Many people dread buying a car, but believe me, if you give A.J and his team a chance, they will make car buying a hassle-free and enjoyable experience. You won't regret it! More

Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I would really appreciate a resolution so that I may truly enjoy the driving experience that I have paid for.The first visit I was told the mechanics could not recreate the trouble.My second visit I demonstrated the trouble with a road test but the problem was mis-diagnosed,because I still have the same problem. Thanks,Mike Mccall More

Tina was very friendly and attentive. She kept me informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. There was a leak in a hose which was causing the light to come on but Tina also told me that I needed a new alternator which was covered under my warranty. The problem was resolved in a timely manner. The experience was very pleasant and I will be taking my other Nissan vehicle to the same location for service and for any other repairs. More

Our expierence in purchasing a car was great. Our sales person was AJ. He was very personable, friendly and knowledgeable. Our first visit was late one evening just before closing. We told him we would person was AJ. He was very personable, friendly and knowledgeable. Our first visit was late one evening just before closing. We told him we would be back, but no, he was willing help us. We tested three cars which took us way past your closing time. He was agreeable telling us all about the cars. We told him that we were still deciding between a Honda, Toyota and the Nissan. He was one reason why we came back to buy the Nissan. We are very happy with our car! More

I was extremely pleased with the quality of service not only by my salesman, Robbie Kwock, but with the entire staff. Everyone was extremely pleasant, professional and very helpful. They took the time to only by my salesman, Robbie Kwock, but with the entire staff. Everyone was extremely pleasant, professional and very helpful. They took the time to explain everything to me and made my purchasing experience very easy. They were very informative and gave honest and knowledgeable answers. At the time of my purchase, the dealership was part of the Costco discount program which contributed to a great sales price. More

While I have always had excellent customer service at Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should have been with synthetic oil. When I questioned why this oil change was so much more than those previous she explained and then verified with the mechanics that I was indeed supposed to synthetic oil. Cruz was quite polite and knoweledgeable. More

I had my van serviced before I had to take it across country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in m country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in mid-morning. In the afternoon I was told what was wrong with my van, how long it would take to repair, and cost. I need a quick turn around time. My van was taken care of immediately and I was able to get back to taking care of my family member who has been in the hospital. More

For all the difficulties I had they Cruz was very professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. ll professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll More