Nissan of Elk Grove

Within the first days of buying my '06 maxima, I was having major problems. Bad transmission, timing belt replacement(that John found)bad bushings holding radiator,broken motor mount and leaking A/C hos having major problems. Bad transmission, timing belt replacement(that John found)bad bushings holding radiator,broken motor mount and leaking A/C hose.I was starting to feel that I made a mistake in my vehicle selection. I was very frustrated due to the fact that the car was certified. Amy in customer service really helped me. Everyone else in the service dept. also helped calm my frustrations by going the extra mile to make things right. I thank all who helped turn a potential car buying nightmare into a pleasuable experience! Everyone was very professional and pleasant! Robert Lewis More

I receieved moved from Southern California and was always happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. I would not have a problem recommending this dealer for service. Thanks. More

Vehicle was ready on time. All the employees were very friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to anyone. The sales and service staff are wonderful. More

We drove from Lodi to Elk Grove for a couple differnt reasons. 1- I wanted to purchase a billet grille for your parts department. We stood there at the parts counter for about 5 minutes with sales peop reasons. 1- I wanted to purchase a billet grille for your parts department. We stood there at the parts counter for about 5 minutes with sales people walking by constantly, but no parts person behind the counter. You would think that someone would have noticed us there and made sure to get a parts attendant at the counter to help us. Finally I ended up walking over to the information gal to ask and as I got there the parts guy showed up. Other than that, he was very polite and helpful. 2- I wanted ti get my car washed, however the carwash was not operating due to the water being turned off. last- I was hoping to get my car's oil changed if in fact I was able to without making an appointment. I am glad to say that your quick lube department was open and they did service my vehicle. More

I wish Michael Burke ran the show down there. I never had a problem at this dealership until today. I went in for a simply oil change/tire rotation and a minor seat problem. I wasn’t greeted upon arrival and a problem at this dealership until today. I went in for a simply oil change/tire rotation and a minor seat problem. I wasn’t greeted upon arrival and when Tina Long got to me, she made me wait even longer outside. She was rude and had a “you need me more than I need you” attitude. What she didn’t realize, is that I drove 50 miles round trip. I decided to take my vehicle to Nissan of Elk Grove for customer loyalty because I purchased my vehicle there. After dealing with her pretentious attitude, she told me it would be a 3-hour wait for the OIL CHANGE. She told me she “wasn’t a technician” and couldn’t give me a time frame if the seat was only fixed. I asked if I could have a rental car and she told me they only give them out if the part isn’t available or if I had a “rental coupon”. I told Tina that I was never given coupons when I purchased my vehicle, but she didn’t care at all. I advised her to cancel the oil change/tire rotation because I didn’t have 3 hours to waste on my day off. I also didn’t want to give Nissan of Elk Grove one more penny of my money. She showed no interest in retaining my business and treated me like they were my only option for service. I will not be going back and don’t recommend this service department at all. More

Price was out of line for just changing 2 sensors (Crankshaft and Cam) which for the 2003 Altima should have been done free as Nissan should have had a recall on the sensors. There are hundreds of in (Crankshaft and Cam) which for the 2003 Altima should have been done free as Nissan should have had a recall on the sensors. There are hundreds of internet complaints regarding these sensors failing with no comment from Nissan except re-programing the ECM which does not solve the problem. More

I purchased my Max 10 Sept 04 from this dealership. During the entire 5 years the service continues to be excellent. I have never had the need to have any other dealership work on my car. In this e During the entire 5 years the service continues to be excellent. I have never had the need to have any other dealership work on my car. In this economy it is appreciated to recieve discounted coupons for necessary maintenance. More

Cruz offered WONDERFUL customer service and I would like to deal with her everytime i come into the dealership from now on. She was always in contact with me and worked with me for the entire time my car w to deal with her everytime i come into the dealership from now on. She was always in contact with me and worked with me for the entire time my car was being worked on And as a woman I really appreciated her explaining everything to me without it going over my head. I am very very very happy with the service, customer and on the vehicle, at Nissan of Elk Grove!! And I would like to add an extra thanks to Cruz's outstanding help!!! She was AWESOME!! More

When I walked into the service department I was pleased at how quick and attentive the staff was, a female employee named Cruz had me sit down at her desk and made sure that my vehicle was placed in servic at how quick and attentive the staff was, a female employee named Cruz had me sit down at her desk and made sure that my vehicle was placed in service. However I was kept waiting for a long time, and when i was told my vehicle was almost ready, i noticed that it was sitting unattended with other cars that were also done. I inspected my truck and realized that the interior had not been vacuumed, which was part of the package I was buying. After almost 25 more minutes i was told that the vehicle wasn't done yet even though i could see it, and then I was told the paperwork was not yet finished. I had drawn a prize from the easter eggs that gave me $15 off my total price but when I finally went over the paperwork and payed for the vehicle the amount taken off was $10. I suggested that it should be $15 but didn't wish to argue if it was going to mean I would have to wait longer. Over all the staff was friendly, but I feel like i got taken. It was clear that the wash was rushed and the inside of the car had clearly not been vacuumed. It seemed like a lot to pay for just an oil change. More