Nissan of Elk Grove

I brought my 2009 Maxima to Nissan of Elk Grove an hour before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air before closing time. I was experiencing A/C problems. Tina Long immediately got into my car to confirm that the A/C was blowing anything but cool air. It being 100 degrees in Sacramento, this had to be resolved. She had the A/C tech on my car in minutes. After inspecting & recharging the A/C system, I was back on the road in less than an 1.5 hours. The immediate attention, and friendly service makes Tina one of the best automotive service writers I have experienced. Keep up the world class customer service Tina, your the best. More

This was the best experience I have ever had with a Car Dealership, both Eric and Anthony were extremely professional and informative. I contacted a few other dealerships prior to Nissan of Elk Grove, and Dealership, both Eric and Anthony were extremely professional and informative. I contacted a few other dealerships prior to Nissan of Elk Grove, and felt that I was being talked down to and told what I should do rather than given options and information by the Sales Staff. It was a huge relief to work with Eric and Anthony, who provided me with the highest level of customer service, and continued to listen to what I needed as far as price and value in a car. I am extremely grateful to them for cutting the stress out of my buying experience. I would reccomend and refer all of my family and friends to Nissan of Elk Grove.... and I will continue to be a return client for years to come. Thank you again!! Our Sincere Appreciation, Heidi Hass and Linda Kelly More

I give Nissan of Elk Grove excellent marks in all categories because they made my new car buying experience a seamless, stressless experience. They also willingly and graciously assisted me in packa categories because they made my new car buying experience a seamless, stressless experience. They also willingly and graciously assisted me in packaging 4 separate buyer incentives into one deal resulting in savings for a brand new hybrid Altima that were virtually unheard of -- until now! My initial reason for choosing this dealership was their professional attitude and detailed answers they gave to me over the internet and by phone while I asked them numberous questions covering many areas of concern. I found them to be honest and truly interested in helping me get the best deal possible. And I did get the best car deal imagineable, thanks to them! More

Great customer service makes my first car buying Great customer service makes my first car buying experience overall comfortable. I remember when I followed my parents to buy a car before, it was n Great customer service makes my first car buying experience overall comfortable. I remember when I followed my parents to buy a car before, it was nothing but painful because of bunch of unclear fees and had a tough battle just to get a few tens of dollars off. With my passed experience, I was expecting for the worst when I went to Nissan Elk Grove to buy my first owned car. Complete opposite to my expectation, it was a friendly and smooth process. I was first introduced to Robbie. He carefully addressed all my concerns regarding to hybrid vehicles, different upgrades, colors of the model, and suggested me not only to test the car I want to get, but also a hybrid Camry to show me the difference. He let me feel confident to decide on the exact car I want to get. After I picked the car I want, I met Khan Ho. I knew from experience that this is where it gets ugly to have to deal with the price. Again, he proved me wrong. We reached the service desk after getting something to drink. He made sure that I felt comfortable during the whole process. He was friendly, and also honest and clear when showing me how everything will be handled (payment, maintanence, services, how the car works, etc). After Khan and I came to an agreement for the most part, I finally met the finance person, Warren. He helped me to quickly and cleanly took care of the rest of the paper work and I was ready to bring home my new car. It didn't end there though. At the inspection, there were still some parts of the car were it was not perfect. But Khan made sure I was happy so he promised a final fully touch up work on the following week. I know I left there with a smile. I gave overall experience a 4 because it took around 5 hours. Though the time did fly, it's still longer than I wished to spend. But I guess that's just how buying cars goes. More

I am not satisfied with Service of my Nissan SENTRA. I told to ur technician to fix my car brakes its not working properly ..they chareged me $57.50 but still my brakes not working good and it makes noise told to ur technician to fix my car brakes its not working properly ..they chareged me $57.50 but still my brakes not working good and it makes noise of squeek after service i visited two times there and they didn't fix it even one time ur technician give me a time for brake test and i went there and ur staff said he is off today. this is not a good customer service. I can't come evryday ur service center to complain. pls look into this matter i'll be so greatful to you .. even my car is in warranty..and i bought it from your store. Customer #761786 Invoice # 202286 More

So far I have been extremely pleased with the level of service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some mi service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some minor blemishes on it. Not only did Sang ensure that these blemishes came to my attention, he set me up so I could have the car as perfect as it should be. Sang truly went out of his way to makes sure the car met my expectations. Also, he did not hesitate to go out of his way to help me take delivery of the vehicle (he came in on his day off just to do so, and even during a training break eyeballed the car for me). I can't say enough about the confidence I have in the dealership and my experience at Elk Grove. I look forward to maintaining this relationship in the coming years. I was introduced to Cruz, since my car required some repainting. She was professional and courteous with every interaction. She ensured that I was always updated on what was happening with my car, and again, I was impressed and felt confident that I was being taken care of. Its the little things that go a long way, and I appreciate each and everyone of those things. I can only hope that I continue to experience the great care that these individuals have provided since the purchase of my vehicle. The bar has been set high. Thank you. More

I arrrived and was waited on promptly. The employee was polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I think the price was reasonable considering how old our truck is. We cant really afford a new vehicle right now so it's great that they are able to keep it running for us. More

I receieved moved from Southern California and was always happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. I would not have a problem recommending this dealer for service. Thanks. More

Within the first days of buying my '06 maxima, I was having major problems. Bad transmission, timing belt replacement(that John found)bad bushings holding radiator,broken motor mount and leaking A/C hos having major problems. Bad transmission, timing belt replacement(that John found)bad bushings holding radiator,broken motor mount and leaking A/C hose.I was starting to feel that I made a mistake in my vehicle selection. I was very frustrated due to the fact that the car was certified. Amy in customer service really helped me. Everyone else in the service dept. also helped calm my frustrations by going the extra mile to make things right. I thank all who helped turn a potential car buying nightmare into a pleasuable experience! Everyone was very professional and pleasant! Robert Lewis More

Vehicle was ready on time. All the employees were very friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to anyone. The sales and service staff are wonderful. More