Nissan of Elk Grove

Two notes: I had the timing belt, radiator, and water pump replaced. I forgot to ask for new fanbelts, which had to be removed and replaced to get to the timing belt and water pump. The mechanic noted wo pump replaced. I forgot to ask for new fanbelts, which had to be removed and replaced to get to the timing belt and water pump. The mechanic noted worn out fanbelts on the receipt but Tina never mentioned it to me during several phone calls. Obviously I would have replaced the fan belts if I had been reminded, since they were part of the work being done. Second item: I requested the antenna be looked at. Apparently in examining it the antenna motor and mast were put in a state that caused a constant grinding noise when the ignition was on. It was loud enough that I am surprised the car was returned to us in that state. On the other hand, when my wife returned the car right after picking it up (she drove only a couple of blocks away), Tina offered to replace the antenna for the cost of the part (no labor), so in the end I give her credit for handling it well. More

In all my experience with service folks, incl. Mercedes and Lexus, Cruz has by far outshined them all. She is professional, helpful and knowledgeable. I could have shopped the price at other auto shops, bu and Lexus, Cruz has by far outshined them all. She is professional, helpful and knowledgeable. I could have shopped the price at other auto shops, but I knew Cruz would assure a great experience More

i like going to the dealer and having my car serviced and any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they do there job very good and i am happy that when i need it serviced i just make an appointment. More

Everything was good except I didn't receive a follow up call to let me know what was going on after I was told what needed to be done with my car. I was expecting it to take one day and it took 2 days. call to let me know what was going on after I was told what needed to be done with my car. I was expecting it to take one day and it took 2 days. Why I need to have 250 characters for a rating? That doesn't make sense. Anyway overall rating was a 4. More

We change oil and my husband was watching the serviceman. He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under the glob compartment. He found out that the intake filter clip was damaged and he was not informed about it although he was there at the time they fix our car. We thought it was dishonest even they fix by replacing the intake filter clip when my husband went back to complain. Hadn't he noticed it, we were left with broken intake and bear the cost. For that service alone we paid $146 to change oil and replace the filter. We are really disappointed considering we recommendeda friend and bought a car just 3 days before the service. More

Tina was a pleasure to work with,she was very helpful & courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix my vehicle.I do not remember the tech's name but you need more employees like Tina & him working for you!!I also would like to commend your parts department employees for the great work that they do. Keep up the good work,I will always use your facility for my service & parts needs.Thanks,Rodney Hatfield. More

Everything was done in a very professional and timely manner. Thank you for the excellent service. Tina was very helpful in answering all of my questions pertaining to the work that was done. Shawn wa manner. Thank you for the excellent service. Tina was very helpful in answering all of my questions pertaining to the work that was done. Shawn was also very helpful in explaining the Altima hybrid to me as I have never driven a hybrid before. More

John Brooks is the best service advisor I have ever worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was worked with! He is fast, efficient and very friendly. I will come back to your dealership for all my service in the future because of him. Grant was also really great- he sold us the Xterra and I will refer my friends and family to him. More

We were called at 2:00 pm and told the car was ready. We arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next da arrived at 4:00 pm and had to wait for another 45 min before we got the car. We were also told that the battery was dead.We had it tested the next day at another company and the battery tested just fine. For what we got, a glorified oil change we paid about $135.00 less a coupon. I will find some place ealse to take my car from now on. Our over all satisfaction with Elk Grove Nisson has been very bad. We tried several times to purchase our car there, but had to go to Roseville to get what we wanted. I could not care less if your dealership CLOSED. More

I cannot answer in the "Price" category because service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service prices for me, a person on a fixed income, are entirely too expensive. I always feel prices are awful. I absolutely cannot ever afford the service cost. I spent over $700.00 on the car including the 60 mile check-up which found the problems which required fixing. I was grateful that Mike pointed out I could at least use my warranty for a portion of the cost. More