Nissan of Elk Grove

Great service center to have your car repaired. Very friendly and easy to talk to. I had my 2007 Xterra's faulty fuel sending unit replaced by this dealership service center at no charge. Thanks to Jo friendly and easy to talk to. I had my 2007 Xterra's faulty fuel sending unit replaced by this dealership service center at no charge. Thanks to John Brooks for making this happen and for keeping a loyal Nissan owner (4 vehicles in the span of 12 years, with two new vehicles in the last 8 years). More

My 91 Nissan Sentra SE-R (with 220k miles) recently failed functional (smog) test due to the smog test clerk could not determine timing on my vehicle, not due to emissions (which the vehicle passed wit failed functional (smog) test due to the smog test clerk could not determine timing on my vehicle, not due to emissions (which the vehicle passed with flying colors). In summary, the clerk could not see timing marks on crank pulley. I showed up earlier than my appointment at Elk Grove Nissan and was seen right away. The diagnosis was free of charge and recommendation is to replace the crank pulley. Also, one of the belts on is squeaking and will need to be tightened or replaced. Since this service appointment, I ran engine degreaser on the engine and pulleys. As a result, I can now see the timing marks on the pulley. I will have my vehicle re-smogged at another smog test facility just in case the Smog 'N Go station in Elk Grove did not do a thorough job. Regardless whether the vehicle passes the functional (smog) test, I will need to get my belts tightened. All in all, this service center has been very helpful to diagnose problems and help to resolve issues in a timely manner. More

I had an IPDM go bad on my Titan and it was afte the warranty was past. The dealer had it fixed under warranty. This was an excellent thing to do and this has made me consider the dealer for future purc warranty was past. The dealer had it fixed under warranty. This was an excellent thing to do and this has made me consider the dealer for future purchases. I have other good experiences with this dealer in the past with other issues and service related itmes. More

Due to past experiences with other car dealerships,I had grown not to trust Dealership Service Centers. After my experience with Nissan of Elk Grove my trust has been restored! The staff at the Nissan of El grown not to trust Dealership Service Centers. After my experience with Nissan of Elk Grove my trust has been restored! The staff at the Nissan of Elk Grove Service Center was helpful, informative, and truthful. They treated me with respect, calmed my nerves and set me at ease. They let me know what was wrong and fixed it. They did not try to sell me on extra unnecessary services I could not afford at the time. I will use Nissan of Elk Grove service again. In fact just the other day I recommended Nissan of Elk Grove Service to a friend. More

My over all experience was great, the friendliness of everyone was great, and I didn't feel hassled. However, I noticed that the payoff amount for my trade in was more on my finance paperwork then the ac everyone was great, and I didn't feel hassled. However, I noticed that the payoff amount for my trade in was more on my finance paperwork then the actual amount of my payoff. So I am still waiting to receive notice about what will be done about the difference. More

I have worked with Cruz before, she always remembers my name and is always friendly and attentive and cares about whjat is going on with my car. I would love to get her every time I am in the shop. Every name and is always friendly and attentive and cares about whjat is going on with my car. I would love to get her every time I am in the shop. Everyone in the service department has been very helpful. Lynette Savage More

Had my Nissan Armada serviced at the quick lube in Elk Grove and the oil change was okay but the service folks did a very poor job of vacuuming out my car and drying it off after they washed it. I have h Grove and the oil change was okay but the service folks did a very poor job of vacuuming out my car and drying it off after they washed it. I have had the car serviced there numberous times before and was happy with the service but this time I wasn't. More

I purchased the service package with my new Pathfinder. I scheduled an appointment for my oil change 3.5 months ago. I arrived early to my appointment and was told the wait would be over an hour and a half f scheduled an appointment for my oil change 3.5 months ago. I arrived early to my appointment and was told the wait would be over an hour and a half for my oil change. They said that's just the way it is. The attitude was more like I was inconveniencing them by bringing in my vehicle. I feel as though my appointment didn't matter, when I should have been treated much better. They offered to take my car to the quicklube down the street because they would 'probably' get it done faster. I paid for Nissan to do my oil changes, not QuickLube. The service rep ended up taking my car there and I still waited over 90 minutes to get my vehicle back. Had I known when I purchased my new vehicle from this dealership that I would be treated so poorly when I brought my car in for service appointments, I never would have purchased the service plan. I am appalled by the poor customer service and after this experience would never recommend this dealership. I hope that I don't have similar issues in the future, as this would reflect poorly on the value the dealership places on returning customers and overall customer satisfaction. More

I would say I received good customer service. I had an early appointment in the morning and received help very promptly. I was also helped to get a rental car for the day until my car was finished. The early appointment in the morning and received help very promptly. I was also helped to get a rental car for the day until my car was finished. The only complaints I have are minor but important. I was waiting to see if the service advisor would introduce himself by name but he didn't. Also I was hoping for a more approximate time frame my car would be finished. Overall my car was serviced the same day and I was rolling again satisfied. More

I'm a retired 44 years insurance salesman. I purchased my car in March of this year. From day one the attitude of the people in the dealership has been outstanding. They are there to help you. Whoever my car in March of this year. From day one the attitude of the people in the dealership has been outstanding. They are there to help you. Whoever trained these individuals has done an unbelieveable job and selected great people. The Service Advisor, Michael Burke, is outstanding! So far this dealership and its people are a dream come true. May this continue for as long as I own my car. More