Nissan of Elk Grove

Starting with getting the appointment time I wanted for my tune-up and then meeting Kim in the office, I was treated as special. I was impressed they offered me a rental. I felt everyone I spoke with enj my tune-up and then meeting Kim in the office, I was treated as special. I was impressed they offered me a rental. I felt everyone I spoke with enjoyed working there and it made the experience very enjoyable...I felt I could trust them with my car. Even though the repair took a little longer than they anticipated, they communicated the delay very well. I was also able to take advantage of a coupon from the internet. If I need service in the future, I have a place to go where it will be convenient and I can trust the staff to take care of me. More

ALL THE STAFF WHO WERE INVOLVED WITH MY RECENT SERVICE WERE VERY HELPFUL AND FRIENDLY. HOWEVER, I HAVE ONE SMALL CONCERN ABOUT MY VEHICLE THAT WILL BE TAKEN CARE OF ON MY NEXT SERVICE. THAT ISSUE WAS ADD WERE VERY HELPFUL AND FRIENDLY. HOWEVER, I HAVE ONE SMALL CONCERN ABOUT MY VEHICLE THAT WILL BE TAKEN CARE OF ON MY NEXT SERVICE. THAT ISSUE WAS ADDRESSED WHEN I HAD THE LAST SERVICE PERFORMED, IT HAD TO DO WITH A PREVIOUS SERVICE THAT WAS PERFORMED ON MY NEW VEHICLE BUT NOT FINISHED CORRECTLY. IT HAD TO DO WITH THE FRONT BUMPER RAISING UP WHERE IT METS THE FRONT FENDER A CLIP OR FASTNER WAS INADVERTENTLY LEFT OUT. ALSO A PART WAS ORDERED FOR THE INTERIOR SEAT BACK AND I HAVE NOT HEARD FROM THE PARTS DEPARTMENT ABOUT IT AND IF THEY COULD JUST SEND IT TO ME AND I WILL INSTALL IT. More

I was greeted when I pulled up, told to leave the key in the car and have a seat in the waiting room. I appreciated that I was asked if I wanted the car driven through the car wash upon completion of the se the car and have a seat in the waiting room. I appreciated that I was asked if I wanted the car driven through the car wash upon completion of the service. I was pleased that I was taken with no appointment, the service was completed quickly and efficiently and I was on my way in no time. More

Kush Singh is very professional and always willing to help. Explains my Murano warranty and the message on my dashboard as "Tire Maintenance." The whole crew of Quick Lube are all excellent emplo help. Explains my Murano warranty and the message on my dashboard as "Tire Maintenance." The whole crew of Quick Lube are all excellent employees. John Brooks has always been our Nissan advisor even when he was on Florin Road Nissan. Both John and Kush are the greatest asset on Elk Grove Nissan. More

I ask for Scott Groshong, specifically to work on all my Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assur Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assurances that the work will be done correctly, the 1st time. I don't have to 2nd guess with Scott's work. If Scott is not available, I will wait. More

The young woman at the check-out/pay area was very nice. She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the nor She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the north west. Extremely helpful guy who answered all my questions and gave excellent advice for the best maintainance of my 2007 Murano. I am embarassed I don't recall his name. (His family owned property in Oregon and it was nice to have social exchange a bit while ordering repair work!) I always enjoy the cleaned up vehicle when I get it back following service(wheels and all)!! CLASS ACT More

As alsways both John and Cruz were very helpful in understanding what I needed done. I especially loved the buy 3 and get the 4th for $1 tire coupon I got. It came at the perfect time. The car was understanding what I needed done. I especially loved the buy 3 and get the 4th for $1 tire coupon I got. It came at the perfect time. The car was clean when the service was complete and on time. I am still a bit concerned with the engine noise I've experienced from the first day I got the car. I have been putting in the recommended mid-grade gas, but it doesn't seem to help. I there anything else I can do? Has there been some sort of recall on the engine valves? Thank you, Christian More

The service advisor Kim was nice and acknowledged my presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the speedy service and the issue with my car was fixed to my satisfaction. More

I took my truck in for it's 90K service as recommended by the dealership. The service advisor who took my truck in neglected to tell me I should have a coupon for 15% off which would have saved me well over the dealership. The service advisor who took my truck in neglected to tell me I should have a coupon for 15% off which would have saved me well over $100. Part of the service was a radiator flush. After the service was done I was using my truck and it overheated numerous times so I had to take it back in where the dealership found out there was an "obstruction" in the radiator and they had to replace the radiator and the thermostat. Even though the work was on warranty it was still very annoying to have to take the truck in AGAIN for service for something that had been working just fine up to the service work being done. The service advisor's flippant remark that he waived the $50 deductible for me was totally off track as I personally feel when the mechanics break something that was working before the truck was brought in that recompense or at least an apology should be administered instead of an offhand 'Oh, we won't make you pay for our mistake'. More

It was frustrating to need to wait for one hour for a minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk to others who are trying to work, while cars are waiting to be serviced. This does not exemplify customer service to me. More