Nissan of Elk Grove

Great Customer service. Very helpful in finding on what we were looking for. Thanks again Ratish Singh. Will definately recommend this dealership to our friends and family. :-) we were looking for. Thanks again Ratish Singh. Will definately recommend this dealership to our friends and family. :-) More

I did a lot of research on the 2013 cars and SUVs and visited several dealerships to look at vehicles before deciding on the Nissan Altima 3.5 SL. I next did pricing checks via my credit union, Consumers visited several dealerships to look at vehicles before deciding on the Nissan Altima 3.5 SL. I next did pricing checks via my credit union, Consumers Reports, and Edmunds web sites. Although it was not my intention, the info went to Nissan of Elk Grove (and others) and I immediately received an email from Vu Huynh with a price quote. Another dealer also responded with an offer about $600 higher. I visited Vu and test drove the only 3.5 SL in stock. This car was not the color my wife and I desired, so Vu did a check of sister dealers and found the exact car we were looking for at the Nissan dealer in Redding. The next day Vu did a vehicle swap with the Redding dealer and after Nissan of Elk Grove did their thing with the car we did the paperwork. No price haggling whatsoever. The offered price was fair based upon my pricing checks. Although I have always sold my old car myself, my car needed about $4,000 in body work ($2000 to me after insurance). So, just for the heck of it, I asked what I could get for it as a trade-in instead of my having to go through the hassles of getting the body work done and selling the car. I was offered the exact price I had told my wife I would accept; again, no haggling. After about 45 minutes going through paper work with Vu I was handed off to the finance guy who, I must admit, was very good at his job. I ended up financing the Altima through Nissan instead of my credit union as well as purchasing the 5 year prepaid routine maintenance and 7 year extended warranty contracts. I was not pressured into doing this, but I was offered a lower finance rate and another $500 off of the bottom line. It just made good sense to me to do this. Vu took over again and went through the instrumentation and features of our new Altima. We then drove our new car home. I buy a new car every 10 to 12 years, and this purchase was by far the most pleasant. Hopefully, I will be as happy with the service when the Altima needs routine maintenance and repairs. More

The service at Nissan is ALWAYS great! The service representatives are courteous and very helpful. The waiting are is comfortable. And, the service on my vehicles is completed as promised. representatives are courteous and very helpful. The waiting are is comfortable. And, the service on my vehicles is completed as promised. More

Cruz was very friendly and service oriented. She does such an excellent job that I will ask for her whenever I need my car serviced. such an excellent job that I will ask for her whenever I need my car serviced. More

I live a good 35 - 40 minute drive from Nissan of Elk Grove, but continue to take my 2010 Altima to them because I trust their desire to take care of my car and the way they take care of it. I was retur Grove, but continue to take my 2010 Altima to them because I trust their desire to take care of my car and the way they take care of it. I was returning from a trip of out state and stopped to take advantage of the free oil change on my way home - on the LAST DAY it was offered. I knew there were several other things that needed to be done to my car due to the mileage and they were able to work me in, in spite of my not actually being scheduled and things being rather hectic. I appreciate being able to work with Cruz. I guess information is probably in the computer, but she makes me feel like she remembers me and remembers my car specifically. I also appreciate the friendliness of the other employees. They take a few minutes to interact with me as a person, not just a customer. More

I have great experiences with the service department. This is my first time taken my car in for service. They did an outstanding job. They even wash and vacuum the inside of my car. Honda only washes This is my first time taken my car in for service. They did an outstanding job. They even wash and vacuum the inside of my car. Honda only washes your car when they finished with the job. Also the Sale, Finance, Receptionist are all friendly and treat you with respect. Thank you Danny V. More

Buying my car at Elk Grove Nissan is quickly becoming one of the bigger mistakes of my life. Yea, they'll put you in a nice car, but what about the months and years after you buy you car? Good luck! About of the bigger mistakes of my life. Yea, they'll put you in a nice car, but what about the months and years after you buy you car? Good luck! About a month ago, I went in for a recall and was treated like I was stupid. The recall said that it was because the brake light was coming on and staying on. Mine was, so I brought it in. Upon arriving, I was greeted with a snappy, "oh, you're here for that? Is your light even coming on". My thought was, "no, I just drove 15 miles for fun". Then, instead of promptly fixing the recall, which is what should have happened. I mean, let's be real here, a recall is NO fault of the customer, so one would think the dealership would at least try and make things go quickly and smoothly. Nope, after a 3 hour wait, I received a phone call trying to sell me on about half a dozen other "needed" repairs. I declined and my car was ready after an additional hour of waiting. One of the things I was told was that my rear brakes were in need of repair soon. They recommended doing it right then, but I declined and they wrote on the invoice that they recommend it soon, as they were worn down to 3/32, which is low. I thought, "3/32, that is pretty low" so I shopped around and brought my car to a major name car repair place for an oil change and a rear brake replacement. Well they called me after 15 minutes and said the brakes were fine. The front looked almost new and the rear were at 7/32 and I had "tons of time left" on them. Wow! Amazing Nissan! Is that how you run a business? You just make stuff up hoping that people will bite? Thanks for making me spend $20 at the other place for a brake inspection. They don't charge if the brakes are replaced, but since they DID NOT NEED replacing, I was charged. It's ok, I'd rather give them $20 than let Nissan do ANY paid repairs on my car. STAY FAR AWAY folks, this story was NOT exaggerated in any way. Even better, I was emailed a survey about my experience and filled it our expressing my dissatisfaction and have heard nothing after several weeks. Nice one. It takes a lot for me to write a complaint, but when you go digging in MY pockets, things get ugly. More

The only suggestion I have is, you need more car washes. It took an additional hour just to wash my car on a Saturday mornig, after a two hour service for a recall part. The Saturday afternoon,a week before It took an additional hour just to wash my car on a Saturday mornig, after a two hour service for a recall part. The Saturday afternoon,a week before,I had my oil changed,inspection and tire rotation scheduled service, the car wash was also an additional hour wait after the car was finished. Too long of a wait for an Ok wash, for that amount of time I expected this wonderful detailed job. Terri Goodwin More

When I first got to the service department there was a young lady that came out to greet me, she was new to me but she had a great personality and was very patient with me. Cruz helped me with my car as young lady that came out to greet me, she was new to me but she had a great personality and was very patient with me. Cruz helped me with my car as always they are very helpful, patient and always cheerful, if they were having a bad day I would never know it. I did some shopping while they serviced my car and they picked me up when I was done, helped me with my bags and as always Angie and the staff are always wonderful to me that's why I have been bringing my car back ever since I purchased it from you on 9/04. My thanka to you all! A greatful customer Virginia Silva More

I'm 43 years old and have bought more than my fair share of cars in the last 30 years both new and used. Like thousands or millions of people I've been screwed by dealerships and their rotten salespeople wh of cars in the last 30 years both new and used. Like thousands or millions of people I've been screwed by dealerships and their rotten salespeople who are masters at manipulation and being deceitful. Car dealerships and car salespeople have a horrible reputation because history has shown how bad some of them can be. I am more than happy to report that my buying experience with Joe Luis and Danielle Frazier at Elk Grove Nissan was anything but bad. In fact, it was the best, least stressful and pleasant experience I've ever had buying a car. No games, no bull. I went in and told them exactly how much I wanted for my trade-in and how much I wanted to pay for the car and they matched it within a couple hundred bucks. The rest was smooth as silk and I was out of there in about 3 hours start to finish (including the test drive). Call Joe Luis or Danielle Frazier and see what it's like to buy a car stress free. Robert Heitner Rancho Cordova, CA More