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Nissan of Elk Grove
Elk Grove, CA
4,889 Reviews
Welcome to Nissan of Elk Grove! Whether you are looking for a new or used Nissan car, truck, or SUV you will find it here. We have helped many customers from Elk Grove, Sacramento, Roseville, Lodi, Davis, Carmichael, Fair Oaks, Rancho Cordova, Placerville, Woodland, Folsom, Stockton, Fairfield, Auburn and Vacaville find the new Nissan of their dreams!
We know that prospective customers are very well educated when researching their next vehicle which is why we have made it easy to get all the available vehicle information.Now you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier California Nissan dealer, we have a huge selection of new and used vehicles from which to choose. Nissan of Elk Grove online and offline customers enjoy vehicle specials every day. We also offer Nissan service & parts, an online inventory, and outstanding financing options, making Nissan of Elk Grove a preferred dealer serving Elk Grove, Sacramento, Roseville, Lodi, Davis, Carmichael, Fair Oaks, Rancho Cordova, Placerville, Woodland, Folsom, Stockton, Fairfield, Auburn and Vacaville Nissan buyers. Ready to set up a test drive? Visit our Sacramento Nissan dealership in Elk Grove, CA today. We're conveniently located in the Elk Grove Auto Mall right off Highway 99.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,889 reviews
December 08, 2009
I visited the Quick Lube for an oil change. I left my car and came back abou an hour later to pick it up. When I picked it up the tech behind the counter went out to my car with me. He said that the mi car and came back abou an hour later to pick it up. When I picked it up the tech behind the counter went out to my car with me. He said that the mirror on the left side of my car broke off and that they replaced it. He told me it cost $190. I think he wanted me to pay for it. I asked him what happened and he said he did not know. At that point I left and went home. I looked closer at my car and noticed that the skull cap was scratched. I immediately went back to the dealership. I met with John, one of the Service Advisors. He called the Quick Lube and found out that the mirror fell off in the car wash. They replaced the bottom part of the mirror and reused my skull cap. I think the Quick Lube handled the situation badly, but John handled it OK. It is horrible that the skull cap is scratched. My car is less than 1 year old. I would not recommend the Quick Lube. More
by lindalynn48
Employees Worked With
John discussed my complaint
December 07, 2009
I have visited and purchased parts and service from this dealership for about five years now. I have to say that I encountered my worst experience ever during my last service visit. There are two things tha dealership for about five years now. I have to say that I encountered my worst experience ever during my last service visit. There are two things that could have made my experience better. First, if I was informed that there were meetings and training being conducted on the day I had my service appointment, I would have simply left my vehicle for the day and been done. Unfortunately, no one made mention of either of these events and even noted that I would be waiting for my service in the lounge area. Subsequently, a simple rear hatch, shock replacement took over 90 minutes. Most of which my vehicle sat unattended while the training was being given. The second thing that should have happened was that the "customer service" staff (I counted 5 people, 3 sitting at desks and 2 behind the counter) were not busy while I enquired about my vehicle. One behind the counter was on the phone while the others were literally talking across the room amongst themselves. No one was willing to assist me. All they would say is that "John", the gentleman that wrote up my service, was in a meeting and wouldn't be back for eleven more minutes. By this time I had already waited for approximately 75 to 80 minutes. What upset me the most was that my vehicle was already sitting outside and the paperwork was sitting in the middle of "John's" desk on top of his computer keyboard and no one was willing to collect this information, process it, and send me on my way. They would have rathered I wait for "John". My words of advice would be that you might not want to upset your customers normally, but more specifically now at this time of recession. I would think it is hard enough for dealerships all over America to get people into their facilities and it would be a shame to lose them over something such as this. Respectfully, Jim McCracken More
by mccracken4
Employees Worked With
John
December 06, 2009
My only complaint is I thought I was supposed to get my transmission fluid replace or changed. Aftger reading my receipt, I do not see where that was done. Picked up my car at 5pm and didn't have time to transmission fluid replace or changed. Aftger reading my receipt, I do not see where that was done. Picked up my car at 5pm and didn't have time to discuss the problem with anyone at the service department. More
by kengreenberg
Employees Worked With
Don't remember
December 06, 2009
I was very satisfied with the service that I received the last time that I was in. The Service Manager, whose name I don't have, was exceptional. I amy not happy that you require me to use 250 characters o last time that I was in. The Service Manager, whose name I don't have, was exceptional. I amy not happy that you require me to use 250 characters or more to complete this survey. Your letter said just 5 quick questions. More
by ninerite
Employees Worked With
Service Manager
December 05, 2009
Took truck in for 90K service as recommended by Nissan. Did radiator flush as part of the service as recommended by Nissan. After service was finished truck started overheating, which it had not done befor Did radiator flush as part of the service as recommended by Nissan. After service was finished truck started overheating, which it had not done before the service. Took truck back & the radiator & thermostat were replaced. Truck still overheated once and then when it got cold antifreeze leaked into the passenger side floor of the cab and also came out the defrost vents and misted the inside of the windshield so I couldnt drive the truck. Had to take it back for a heater core replacement. The truck is almost at 100K miles and will soon be off warranty but the dealership would not discuss any type of reimbursement if the motor fails prematurely due to the excessive overheating from the botched 90K service that was recommended by the dealership. Very unhappy with the mechanics at this dealership. The service advisor was very friendly but said he could not do anything for me for some type of extended warranty on the motor. More
by itshouldjustwork
Employees Worked With
John Brooks
December 03, 2009
We purchased a used vehicle 2 months ago, but the visor was worn out. My service issue was taken care of under warranty even though the warranty had just expired . . . everyone was friendly and I was trea was worn out. My service issue was taken care of under warranty even though the warranty had just expired . . . everyone was friendly and I was treated well. Unfortunately, I don't remember the names of the people who helped me, but I talked to a sales manager and he put me in contact with a person in sales. Overall, my experience at Nissan of Elk Grove was super! More
by sushiboy68
Employees Worked With
don't remember
November 29, 2009
Fuel sending unit went south on an 07 Xterra, which caused SES/MIL light to turn ON after filling up gas tank. This is a known issue with Xterras, Pathfinders, and Frontiers. The service manager help caused SES/MIL light to turn ON after filling up gas tank. This is a known issue with Xterras, Pathfinders, and Frontiers. The service manager helped to resolve the issue in a timely manner with Nissan taking care of the bill. Great service dealer and will definitely recommend to other people for service repairs and car sales. More
by flipsideca
Employees Worked With
John Brooks
November 28, 2009
My only concern is that a problem listed by the person who serviced my car wasn't discussed with me by the service rep. I didn't see it on the paperwork until I had gotten home, something about a gurgling who serviced my car wasn't discussed with me by the service rep. I didn't see it on the paperwork until I had gotten home, something about a gurgling noise and suggestions to service the cooling system. It would have been nice to have discussed that and what was involved. In their defense, there were more pressing concerns regarding my service that were the primary focus of the visit and those were handled to my satisfaction. More
by gordocoop
Employees Worked With
Can't recall
November 23, 2009
I have a 07' Nissan Maxima that I have had for a month. The key has been programmed 3 times, but still doesn't work. When I put the car in reverse it beeps loudly and doesn't stop until I put it in drive.S The key has been programmed 3 times, but still doesn't work. When I put the car in reverse it beeps loudly and doesn't stop until I put it in drive.Several problems. I was susposed to bring car into today to get keys reprogrammed again. I can't keep taking off work to bring the vehicle in. More
by tifane
Employees Worked With
John
November 22, 2009
The service I received at Elk Grove Nissan was excellent. The problem with my Altima was properly diagnosed and resolved to my great satisfaction. I would highly recommend this dealership to friends and fami The problem with my Altima was properly diagnosed and resolved to my great satisfaction. I would highly recommend this dealership to friends and family. More
by hbaeza
Employees Worked With
Mike
