Nissan of Elk Grove

I purchased the service package with my new Pathfinder. I scheduled an appointment for my oil change 3.5 months ago. I arrived early to my appointment and was told the wait would be over an hour and a half f scheduled an appointment for my oil change 3.5 months ago. I arrived early to my appointment and was told the wait would be over an hour and a half for my oil change. They said that's just the way it is. The attitude was more like I was inconveniencing them by bringing in my vehicle. I feel as though my appointment didn't matter, when I should have been treated much better. They offered to take my car to the quicklube down the street because they would 'probably' get it done faster. I paid for Nissan to do my oil changes, not QuickLube. The service rep ended up taking my car there and I still waited over 90 minutes to get my vehicle back. Had I known when I purchased my new vehicle from this dealership that I would be treated so poorly when I brought my car in for service appointments, I never would have purchased the service plan. I am appalled by the poor customer service and after this experience would never recommend this dealership. I hope that I don't have similar issues in the future, as this would reflect poorly on the value the dealership places on returning customers and overall customer satisfaction. More

I'm a retired 44 years insurance salesman. I purchased my car in March of this year. From day one the attitude of the people in the dealership has been outstanding. They are there to help you. Whoever my car in March of this year. From day one the attitude of the people in the dealership has been outstanding. They are there to help you. Whoever trained these individuals has done an unbelieveable job and selected great people. The Service Advisor, Michael Burke, is outstanding! So far this dealership and its people are a dream come true. May this continue for as long as I own my car. More

I would say I received good customer service. I had an early appointment in the morning and received help very promptly. I was also helped to get a rental car for the day until my car was finished. The early appointment in the morning and received help very promptly. I was also helped to get a rental car for the day until my car was finished. The only complaints I have are minor but important. I was waiting to see if the service advisor would introduce himself by name but he didn't. Also I was hoping for a more approximate time frame my car would be finished. Overall my car was serviced the same day and I was rolling again satisfied. More

I needed a new visor, oil change and tire pressure light to be fixed. I showed up on a stormy saturday afternoon with no appointment and they managed to fit me in. The whole thing took a bit more than an to be fixed. I showed up on a stormy saturday afternoon with no appointment and they managed to fit me in. The whole thing took a bit more than an hour. I'm perfectly happy with the service and the friendliness of everyone at Nissan of Elk Grove. More

I am always satisfied with the treatment I receive at Elk Grove Nissan for my Altima. The staff are always very friendly, knowledegable, and proficient at their jobs. I never have to wait too long and am tol Grove Nissan for my Altima. The staff are always very friendly, knowledegable, and proficient at their jobs. I never have to wait too long and am told what to expect up front. I've never had problems getting a loaner or rental, either. The only slight issue I have is the little warning lights that usually cause me to bring my car in for service are not reset when I pick my car up. Again, it's minor an more annoying than anything. Everything else is great. This is my second auto from Elk Grove Nissan and in a few years my next will also be a Nissan from Elk Grove Nissan. I really appreciate the attitude and helpfulness of everyone I've worked with there. More

We were immediately greeted by several staff with good mornings, smiles and pleasant welcomes. Our car was serviced, a recall item was performed and vehicle was ready for pick up as soon as possible. Al mornings, smiles and pleasant welcomes. Our car was serviced, a recall item was performed and vehicle was ready for pick up as soon as possible. Although we have quite a distance to drive from the North/West part of Sacramento to Elk Grove we are happy to do so to receive such excellent customer services. Thank you ! More

I visited the Quick Lube for an oil change. I left my car and came back abou an hour later to pick it up. When I picked it up the tech behind the counter went out to my car with me. He said that the mi car and came back abou an hour later to pick it up. When I picked it up the tech behind the counter went out to my car with me. He said that the mirror on the left side of my car broke off and that they replaced it. He told me it cost $190. I think he wanted me to pay for it. I asked him what happened and he said he did not know. At that point I left and went home. I looked closer at my car and noticed that the skull cap was scratched. I immediately went back to the dealership. I met with John, one of the Service Advisors. He called the Quick Lube and found out that the mirror fell off in the car wash. They replaced the bottom part of the mirror and reused my skull cap. I think the Quick Lube handled the situation badly, but John handled it OK. It is horrible that the skull cap is scratched. My car is less than 1 year old. I would not recommend the Quick Lube. More