Nissan of Elk Grove

The service advisor Kim was nice and acknowledged my presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the speedy service and the issue with my car was fixed to my satisfaction. More

I took my truck in for it's 90K service as recommended by the dealership. The service advisor who took my truck in neglected to tell me I should have a coupon for 15% off which would have saved me well over the dealership. The service advisor who took my truck in neglected to tell me I should have a coupon for 15% off which would have saved me well over $100. Part of the service was a radiator flush. After the service was done I was using my truck and it overheated numerous times so I had to take it back in where the dealership found out there was an "obstruction" in the radiator and they had to replace the radiator and the thermostat. Even though the work was on warranty it was still very annoying to have to take the truck in AGAIN for service for something that had been working just fine up to the service work being done. The service advisor's flippant remark that he waived the $50 deductible for me was totally off track as I personally feel when the mechanics break something that was working before the truck was brought in that recompense or at least an apology should be administered instead of an offhand 'Oh, we won't make you pay for our mistake'. More

It was frustrating to need to wait for one hour for a minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk to others who are trying to work, while cars are waiting to be serviced. This does not exemplify customer service to me. More

i think the wait shouldnt of been as long. i think that if you make an appointment the wait should not be as long. i did like the service everyone was really polite. the pricing was reasonable. my overall if you make an appointment the wait should not be as long. i did like the service everyone was really polite. the pricing was reasonable. my overall experience wasnt great because of tyeh wait. i do and will recommend Nissan Of Elk Grove. More

I have always gotten good service here. Mike and Shaun are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's importa are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's important for me not to have a breakdown! I had brought the truck in for a routine scheduled service, but they took a good look at it and were able to spot some problems that needed repair before they got worse. Thanks guys for keeping me on the road! More

Steven was very helpful during the purchase of our new car. Waiting for finance person was the longest part and not too much can be done about that. The day we were there 9 of of 10 cubicles were full o car. Waiting for finance person was the longest part and not too much can be done about that. The day we were there 9 of of 10 cubicles were full of customers ! John in Service was pleasant. The face of our stero was a bit off kilter and it was fixed nicely. Because we live a good distance from Elk Grove we might need to go to a North area Nissian dealership in the future. I will however go to Elk Grove if we do not receive the same top service as Elk Grove provides. More

after the bumpy start the our new sales rep went out of his way to help us. and also try to keep us entertained on the long check out process. We started with 2 sales rep the 1st one made me feel did not his way to help us. and also try to keep us entertained on the long check out process. We started with 2 sales rep the 1st one made me feel did not care and all. I am grateful he had a return customer and he had to dropped us to a new sales rep. More

I appreciated the friendliness and approachableness of the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel press the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel pressured when buying the car and I felt that my needs were being met. When sitting down with the finance rep (sorry I forgot the name)I thought the meet with him was very informative and honest. I have to say my first time buying a car experience was great and Nissan has left a very good impression after my first encounter. More

Tina was very easy to with and seemed genuine in her concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff like Tina you are guaranteed my return. Thank you! More