Nissan of Elk Grove

Ste Nguyen was very friendly and open with us did not losepatience and sold use just what we wanted. Thank you to Steve and al the employees around there in making our car buring ecperience such a great losepatience and sold use just what we wanted. Thank you to Steve and al the employees around there in making our car buring ecperience such a great one and not the hardship and hardsell that w were dreading. More

I drove up and the team was their to greet me. No sure of his name but he explain to me that it will take about 1 hr and ask if I needed any assistant. Very help and nice group @ the Elk Grove dearlship. of his name but he explain to me that it will take about 1 hr and ask if I needed any assistant. Very help and nice group @ the Elk Grove dearlship. Great Job Team.... This was only my 2nd oil change and I had good service. More

Althought I thought going early that there would be little wait there's was a line of cars waiting for the Quick Lube to open up at 7:00 a.m. The staff was very friendly and kept me inform about how little wait there's was a line of cars waiting for the Quick Lube to open up at 7:00 a.m. The staff was very friendly and kept me inform about how much longer it was going to take before they took my car. They are very efficient, friendly and helpful. Wouldn't take my car anywhere else. They also remember you that you been there before not just by the computer saying it but they actually recognize you. More

Recently I had to have my 2009 Maxima towed to Nissan of Elk Grove. John Brooks handled my insurance covered repair (tranny pan damage). As always, John provided the highest level of customer service. He to Elk Grove. John Brooks handled my insurance covered repair (tranny pan damage). As always, John provided the highest level of customer service. He took care of all details with AAA, and called me at every step of the repair process to provide updates. Customer service from Nissan of Elk Grove always finds a way to exceed my expectations. Dean Shimabukuro More

Starting with getting the appointment time I wanted for my tune-up and then meeting Kim in the office, I was treated as special. I was impressed they offered me a rental. I felt everyone I spoke with enj my tune-up and then meeting Kim in the office, I was treated as special. I was impressed they offered me a rental. I felt everyone I spoke with enjoyed working there and it made the experience very enjoyable...I felt I could trust them with my car. Even though the repair took a little longer than they anticipated, they communicated the delay very well. I was also able to take advantage of a coupon from the internet. If I need service in the future, I have a place to go where it will be convenient and I can trust the staff to take care of me. More

ALL THE STAFF WHO WERE INVOLVED WITH MY RECENT SERVICE WERE VERY HELPFUL AND FRIENDLY. HOWEVER, I HAVE ONE SMALL CONCERN ABOUT MY VEHICLE THAT WILL BE TAKEN CARE OF ON MY NEXT SERVICE. THAT ISSUE WAS ADD WERE VERY HELPFUL AND FRIENDLY. HOWEVER, I HAVE ONE SMALL CONCERN ABOUT MY VEHICLE THAT WILL BE TAKEN CARE OF ON MY NEXT SERVICE. THAT ISSUE WAS ADDRESSED WHEN I HAD THE LAST SERVICE PERFORMED, IT HAD TO DO WITH A PREVIOUS SERVICE THAT WAS PERFORMED ON MY NEW VEHICLE BUT NOT FINISHED CORRECTLY. IT HAD TO DO WITH THE FRONT BUMPER RAISING UP WHERE IT METS THE FRONT FENDER A CLIP OR FASTNER WAS INADVERTENTLY LEFT OUT. ALSO A PART WAS ORDERED FOR THE INTERIOR SEAT BACK AND I HAVE NOT HEARD FROM THE PARTS DEPARTMENT ABOUT IT AND IF THEY COULD JUST SEND IT TO ME AND I WILL INSTALL IT. More

I was greeted when I pulled up, told to leave the key in the car and have a seat in the waiting room. I appreciated that I was asked if I wanted the car driven through the car wash upon completion of the se the car and have a seat in the waiting room. I appreciated that I was asked if I wanted the car driven through the car wash upon completion of the service. I was pleased that I was taken with no appointment, the service was completed quickly and efficiently and I was on my way in no time. More

Kush Singh is very professional and always willing to help. Explains my Murano warranty and the message on my dashboard as "Tire Maintenance." The whole crew of Quick Lube are all excellent emplo help. Explains my Murano warranty and the message on my dashboard as "Tire Maintenance." The whole crew of Quick Lube are all excellent employees. John Brooks has always been our Nissan advisor even when he was on Florin Road Nissan. Both John and Kush are the greatest asset on Elk Grove Nissan. More

The young woman at the check-out/pay area was very nice. She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the nor She was efficient and pointed me immediately to a service rep. The fellow I worked with sits right across from the check-out area slightly to the north west. Extremely helpful guy who answered all my questions and gave excellent advice for the best maintainance of my 2007 Murano. I am embarassed I don't recall his name. (His family owned property in Oregon and it was nice to have social exchange a bit while ordering repair work!) I always enjoy the cleaned up vehicle when I get it back following service(wheels and all)!! CLASS ACT More

I ask for Scott Groshong, specifically to work on all my Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assur Nissan vehicles that are in for service at Nissan of Elk Grove. Working with John Brooks (Service Advisor) and Scott Groshong provides me with assurances that the work will be done correctly, the 1st time. I don't have to 2nd guess with Scott's work. If Scott is not available, I will wait. More