Nissan of Elk Grove

Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I would really appreciate a resolution so that I may truly enjoy the driving experience that I have paid for.The first visit I was told the mechanics could not recreate the trouble.My second visit I demonstrated the trouble with a road test but the problem was mis-diagnosed,because I still have the same problem. Thanks,Mike Mccall More

Tina was very friendly and attentive. She kept me informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. There was a leak in a hose which was causing the light to come on but Tina also told me that I needed a new alternator which was covered under my warranty. The problem was resolved in a timely manner. The experience was very pleasant and I will be taking my other Nissan vehicle to the same location for service and for any other repairs. More

Our expierence in purchasing a car was great. Our sales person was AJ. He was very personable, friendly and knowledgeable. Our first visit was late one evening just before closing. We told him we would person was AJ. He was very personable, friendly and knowledgeable. Our first visit was late one evening just before closing. We told him we would be back, but no, he was willing help us. We tested three cars which took us way past your closing time. He was agreeable telling us all about the cars. We told him that we were still deciding between a Honda, Toyota and the Nissan. He was one reason why we came back to buy the Nissan. We are very happy with our car! More

I was extremely pleased with the quality of service not only by my salesman, Robbie Kwock, but with the entire staff. Everyone was extremely pleasant, professional and very helpful. They took the time to only by my salesman, Robbie Kwock, but with the entire staff. Everyone was extremely pleasant, professional and very helpful. They took the time to explain everything to me and made my purchasing experience very easy. They were very informative and gave honest and knowledgeable answers. At the time of my purchase, the dealership was part of the Costco discount program which contributed to a great sales price. More

While I have always had excellent customer service at Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should have been with synthetic oil. When I questioned why this oil change was so much more than those previous she explained and then verified with the mechanics that I was indeed supposed to synthetic oil. Cruz was quite polite and knoweledgeable. More

I had my van serviced before I had to take it across country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in m country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in mid-morning. In the afternoon I was told what was wrong with my van, how long it would take to repair, and cost. I need a quick turn around time. My van was taken care of immediately and I was able to get back to taking care of my family member who has been in the hospital. More

For all the difficulties I had they Cruz was very professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. ll professional about how she handled the issues. You are making this very hard most people won't take the time to fill this out its my last time. llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll More

Sang represents your company well. He was accommodating in meeting with us and always had a friendly, no hard sales approach. I would encourage others to purchase a Nissan vehicle from your establishment. in meeting with us and always had a friendly, no hard sales approach. I would encourage others to purchase a Nissan vehicle from your establishment. The whole sales process went smoothly and we never felt pressured to complete the transaction. Sang took the time to inform us when the vehicles we were considering arrived on the lot and reviewed all the options. The negotiations for the purchase price was straight forward with no surprises at the end. The financing department handled all the paper work with no problems. The vehicle was delivered on time and as promised.We felt this was the best car buying experience we have had in quite some time. More

What a hassle it was to get a rental car to drive while my car was in the body shop. At first I was told to go with the Enterrprise shuttle to get a car. When I got there, I was told it was a mistake an my car was in the body shop. At first I was told to go with the Enterrprise shuttle to get a car. When I got there, I was told it was a mistake and to come back to the dealership. Then while waiting for the shuttle, I was told to just stay at Enterprise and they would supply a vehicle. I was given a tiny economy size tin can/car. I just bought a midsize 2008 Nissan Altima. Shouldn't my rental car at least be close in size as the new car I just bought? I did not feel safe in the tiny car I was given. The whole rental car experience took me away from work for an extra hour and a half. What a hassle!! The workmanship was dissappointing. I think it looked better before they took it into the body shop. (There was a small scratch on the bumper when I purchased the car, that could not be buffed out.) Now there is a paint drip on the bumper and the hood got scuffed. I wouldn't recommend the body shop. What I would really like is for them to correct this. Tina was friendly and the absolute only highlight of my experience. She gave me the same awesome customer service I received from your sales staff when I bought the car. Rane' Davis More

We had called prior to our arrival about a lease deal on a Nissan Altima and our sales person AJ was able to answer my questions prior to coming in. When we arrived the next day, he was well prepared and d a Nissan Altima and our sales person AJ was able to answer my questions prior to coming in. When we arrived the next day, he was well prepared and despite the huge tent sale going on, he got right to business and did not try to go look at other cars or waste our time. We were able to test drive the model of altima that was on lease deal from nissan, and he was able to give us all of the information that we needed to decide. We were not given the run-around and we were treated very professionally. It was a wonderful experience. More