Nissan of Elk Grove

This was my first service visit after buying a new car from this dealer. I was early for my appointment, and then I sat in the waiting area too long waiting for my turn. The inexplicable part of the morni from this dealer. I was early for my appointment, and then I sat in the waiting area too long waiting for my turn. The inexplicable part of the morning was that from the time I arrived at the dealer until their courtesy shuttle dropped me off at my work address, it was nearly 3 hours since I had arrived. That seems excessive to me. More

Cruz took very good care of me very kind and frendly, had to wait more than 2 hours long time for oil change......overall great service great experience! to wait more than 2 hours long time for oil change......overall great service great experience! More

UNBELIEVABLE SERVICE I bought a 2009 370Z and UNBELIEVABLE SERVICE I bought a 2009 370Z and purchased the maintenance package from this dealer and have not regretted it one bit. Most recently UNBELIEVABLE SERVICE I bought a 2009 370Z and purchased the maintenance package from this dealer and have not regretted it one bit. Most recently I noticed I started loosing pressure in both of my rear tires and took it to Nissan of Elk Grove on a Saturday without an appointment (40 miles away from my home and past two nissan dealers) just so I could be in a place that has always treated me with first class service. I've worked with Cruz before, and I was so lucky to have her work with me again. She is a miracle worker. My single experience this past week was so exceptional, it just cemented the fact that I can only have my car serviced here. Long story short, both rear tires needed to be replaced due to nails and was provided a rental car. It took a few days to get the tires in town, and the expected cost was going to be $1000. I don't know how Cruz did it or if it was even legal, but my cost was half that! She spent over an hour trying to ensure that I got the most benefit out of my maintenance package. Un-freaking-believable. Who does that? Who spends an hour of their time towards the end of the day without even having eaten lunch earlier in the day just to save me so much money. Again, Cruz is unbelievable! I don't know how to thank her and the service I've received at Nissan of Elk Grove. No question I'm going to stay loyal to this dealership. More

I did not talk with a service tech about the installation of my stereo deck. No walkthroughs or explanations. Also I did not get the added-on Mechanical Service Contract cancelled and refunded. I was told th of my stereo deck. No walkthroughs or explanations. Also I did not get the added-on Mechanical Service Contract cancelled and refunded. I was told that the only refund that I could get was to be applied to the principal balance and not lower monthly payments or a check for the bill I was told that It could take seveal months to see any adjustments on my statement of which I have not yet seen. More

Cruz went above and beyond helping us with our 45,000 mile service that turned out we needed new rear brakes and tires. She help desk get the best deal possible, and even allowed us ( with permission fr mile service that turned out we needed new rear brakes and tires. She help desk get the best deal possible, and even allowed us ( with permission from the higher ups) to postdate our check so we could get that work done even though we had not been paid yet ( from my job). She also put us in a larger rental that was covered by Nissan over the Easter holiday while they were working on our car because we were worried about our 6 1/2 month old daughter ( since we had to drive over 100 miles to San Jose and back). Cruz will be the service advisor that we always ask for from now on, we will always recommend Nissan of elk Grove and especially her to anyone that asks us. Thanks so much! Melissa and Mike Gray More

I sincerely want to thank Nissan of Elk Grove for taking care of me with this purchase. The General Manager, owner, sales person and finance person were all really accomodating, professional and enthusiasti care of me with this purchase. The General Manager, owner, sales person and finance person were all really accomodating, professional and enthusiastic. I can honestly say this was the best car buying experience I have ever had, truly. I had no problem driving past 2 Nissan dealers to get to you because I knew I would be treated the way that I was and I was not disappointed. I will continue to refer all of my friends and family to you. Thank you! More

I had front-end vibration in my Nissan Quest and brought my van into the Nissan of Elk Grove dealership. I did not have a positive sense to bring my vehicle to another repair shop before bringing in my van my van into the Nissan of Elk Grove dealership. I did not have a positive sense to bring my vehicle to another repair shop before bringing in my van. I found a coupon on-line and used it at Nissan of Elk Grove. The rear brakes were the repair required for my van, other repair need were diagnosed by the Nissan technician, and repairs were taken care on the same day that I brought in my van. Moreover, my van was returned to me washed, detailed, and smelling very good after the repairs were complete. More

When i walked into Nissan of Elk Grove i didn't plan on buying that day but i was so happy with the service that was provided to me and my family i sat down and the sales man(Henry NGO) talked to us and sh buying that day but i was so happy with the service that was provided to me and my family i sat down and the sales man(Henry NGO) talked to us and showed us some numbers and talked about the Nissan Armada and showed us what the suv has to offer and went out to look at it and gave us a test drive and we loved it he also gave my two kids ballons and offered us something to drink HENRY was so polite in making sure that our experience was the best one that we have ever had i know how sales people are when trying to sell a car especially a new car and HENRY didn't put any pressure on us when purchasing our new Nissan armada overall when i buying a car and i have bought 3 cars before and a motorcycle buying from NISSAN OF ELK GROVE was the best experience i have ever had i hope that HENRY gets some kind or recognition for his sale of this suv to me because the service was the best thank you Nissan of Elk Grove.. Sincerly JULIUS BARBA SUSNAN THOONG BABY FAITH JULIUS BARBA (J.J.) More

We went to Elk Grove Nissan just to look at the choice of colors for the Nissan Altima. We had already decided to work with a dealership close to my husband's work, but they only had five Altimas, and Elk G colors for the Nissan Altima. We had already decided to work with a dealership close to my husband's work, but they only had five Altimas, and Elk Grove had 60. So we went there to compare the colors. We met Steve Nguyen, and found the exact car we wanted. Then we talked to him about pricing. One of the things we loved about working with Nissan of Elk Grove was that we continued working with Steve through the purchase process - we weren't handed off to a "closer" as we were at all the other dealerships we went to (both Nissan and non-Nissan dealerships). We honestly hadn't planned on buying a car right then, but they gave us a great deal (especially with the 10 year, 100,000 mi warranty that's only available here) and we ended up taking it home. Steve was great - funny, knowledgable and honest. We would buy another car from him in a heartbeat! More

AWESOME experience at Nissan of Elk Grove. If you AWESOME experience at Nissan of Elk Grove. If you enjoy your standard new car buying experience, slimy salesmen, constantly having to go back and f AWESOME experience at Nissan of Elk Grove. If you enjoy your standard new car buying experience, slimy salesmen, constantly having to go back and forth with the manager, spending hours and hours playing games and being treated like crap, I would not suggest you go to this dealer. They do none of those things. If you enjoy having your time valued, being treated with respect and appreciated for your business, this is the dealership for you, as long as Ron K is your sales guy. We shopped around at other dealers to narrow our car choice, got the full slimy experience at Autowest Honda and somewhat at Future Nissan. Settled on the Nissan Altima, hooked up with Ron K at Elk Grove Nissan through the Costco program. We made an appointment, came down to the dealer, and he was beyond patient with my eldery mom who is probably one of the most annoying customers ever, he was never frustrated or treated us with anything other than total respect. After looking at E.G. Nissans facebook page, I can see why he sells so many cars. He is the man. I literally felt bad for customers I saw with other sales people, I am sure they were great too, but with Ron it was like I was chatting with a friend with a beer in my hand next to Folsom lake. He is that likable and NOT slimy, NOT rude, NOT pushy, NOT slick, and values your needs and your time. And you know what he did right in the middle of it all? Took a quick phone call from his elderly dad who he takes care of, I have so much respect for someone who puts his family first, I wanted to buy an extra car just for that. And he gushes about his daughters, another plus. We gave him a call to pull the trigger the next day, come to find out he already had gotten the car for us from the bay area. Nice. We came, we signed, dealt with a tad bit of pressure from the finance lady but she was still nice and respectful, and then Ron spent about 90 minutes going over every inch of the car. He set of up moms bluetooth cell phone, which even I am too dumb to do, and we were all set. There was one surprise Ron didnt mention until we got into the finance ladies office, what was that you ask? What did they try to screw us with? Hahha, the vehicle was actually $500 cheaper than we thought due to an incentive that came out that morning. It would have been very easy for them to not mention it, but that is not the type of dealership this is. I cant imagine what this dealership could do to make the sales process better, it was so easy. I have had a worse time buying a couch, by far. I wish I could give them more business, I dont buy new cars very often, but if I am in need, this where I will come. They hit a grand slam! Look out John Driebe, I see Ron K Nissan coming soon, he is that good. More