Nissan of Elk Grove

In 2009, I bought an Infiniti G37x from Todd Ritter at Infiniti of Elk Grove. I called Todd on Saturday, August 13 for advice on buying a truck for my husband's tile business. We weren't sure what to bu Infiniti of Elk Grove. I called Todd on Saturday, August 13 for advice on buying a truck for my husband's tile business. We weren't sure what to buy and Todd asked us what we thought about test driving a Nissan Titan. He found a 2011 Nissan Titan SL on the lot and brought it up front for us to test drive. We absolutely fell in love with the truck! It had everything you could imagine and more! I wasn't planning on buying a truck that day, but with the rebate, great deal on our trade-in, and interest rate offered there was no way we could say no. And let me just say, there was absolutely NO pressure whatsoever from Todd or anyone at the dealership to buy the truck. He and everyone at Nissan were more than patient with us. And the best part of all was that we only spent two hours at the dealership and we left with a new truck! I will definitely recommend this dealership to all my friends and family. I look forward to dealing with Nissan of Elk Grove for all our truck service needs! Thanks again! More

On July 23, 2011 we came in to the dealer for a scheduled periodic check up. Technician found a nail in our front left tire. We requested tire be patched. Service person wrote it on work order. Tire was plug periodic check up. Technician found a nail in our front left tire. We requested tire be patched. Service person wrote it on work order. Tire was plugged by technician instead of patched as we requested. We drove it home. Slow leak in tire became evident when our warning light came up on display panel. We live 45 minutes away from dealer. Tried to have it replugged at reputable chain tire store. They advised holes for plug were made too large for plug to fit correctly. Tire had been ruined (Our Nissan is 7 months old). Had the inconvenience of driving back to Nissan of Elk Grove Dealer as well as compromising our safety by having to drive 45 minutes on the freeway(only way back) on a spare tire (donut). Your service coordinator was helpful and apologetic but that didn't rule out that your service technicians failed to do a competent job. The total time that it took for our car to be serviced(counting time to return to Nissan of Elk Grove for tire replacement) was 6 1/2 hours-That is almost a whole work day. In our case it was a part of our Saturday and then a drive to Nissan of Elk Grove on a Tuesday afternoon to have a new tire put on. We love Nissan cars-Please try to improve the quality and efficiency of service. Salespersons and service reps are great. More

I have already rated this dealership with regards to their service department by the carwash ... now I am rating parts. the same weekend I went in to have my vehicle serviced, I also purchased a bug def their service department by the carwash ... now I am rating parts. the same weekend I went in to have my vehicle serviced, I also purchased a bug deflector. This was just this past weekend. I have had the bug deflector on my vehicle for a total of 4 days. Today, the clamp on the driver's side wing broke off from a car wash dryer. I called Nissan of Elk Grove to find a replacement clamp. I was told they do not have them .. Nissan does not make them .. and basically I am "assed-out" of what I had paid for this deflector and "try to find something else to use" or "buy a new one" .. WOW ... that is all I have to say ... WOW Nissan of Elk Grove ... WOW More

People were very helpful and friendly. The only thing that could of been better was time. We feel that the process took a long time. We were there for 2.5 hours. that could of been better was time. We feel that the process took a long time. We were there for 2.5 hours. More

Although I had issues with the salesman at this dealership, I am very happy with the vehicle I leased as well as the service and finance departments. Their quick response to any issues I've had has dealership, I am very happy with the vehicle I leased as well as the service and finance departments. Their quick response to any issues I've had has been phenomenal and a rare quality in a business these days. More

I worked with Karen on line to compare models of cx7i sports and touring .I was also interested in follow up,knowledge and pricing. Karen was really on top of it in all areas. She presented a model of a sports and touring .I was also interested in follow up,knowledge and pricing. Karen was really on top of it in all areas. She presented a model of a vehicle that I found was exatly what I was looking for when I checked it out at the dealership! I made an appointment with Anthony on Karen's recommendation. Anthony did an excellent job on his end of the transaction in presenting the Dealership and the vehicle. The pricing was what I expected and remained firm. A little delay to get financing going. Anthony kept my wife Peggy & I entertained during that time. All in all the best car buying experience I have had period! Thanks Duane More

I enjoy working with Cruz whenever I have to come in for service. She has my best interest at heart so she makes sure that I get the best rates possible and that the work is done to my satisfaction. Thank y service. She has my best interest at heart so she makes sure that I get the best rates possible and that the work is done to my satisfaction. Thank you...She is a KEEPER! Ms. Pat Young More

If I had my own auto dealership I would run it just the way Nissan of Elk Grove Ca.I though everybody did a outstanding job. way Nissan of Elk Grove Ca.I though everybody did a outstanding job. More

Cruz (gosh I hope I'm spelling her name right!) is a joy to work with. She is always upbeat and very easy to work with. She is the reason I decided to buy my new car at Elk Grove Nissan. I can't imagine wor to work with. She is always upbeat and very easy to work with. She is the reason I decided to buy my new car at Elk Grove Nissan. I can't imagine working with any other service adviser. More

crushe showz has always been helpful and she is familar with us which make us feel comfortable when we have to bring our cars in for service.we have four nissans that are serviced by you. with us which make us feel comfortable when we have to bring our cars in for service.we have four nissans that are serviced by you. More