Nissan of Elk Grove

Dave Moore has taken excellent care of my vehicle and has been a tremendous help. Each time I have taken my car in for service, Dave has taken what I have to say very seriously, and he makes sure that the p been a tremendous help. Each time I have taken my car in for service, Dave has taken what I have to say very seriously, and he makes sure that the problem is taken care of. I have a new baby and appreciate that Dave takes the time to make sure that our safety is a priority. More

I had a very rewarding experience with Nissan of Elk Grove. Upon arriving, I was greeting courteously and promptly attended to by my personal sales consultant, Vu. Vu took the time to help me carefull Grove. Upon arriving, I was greeting courteously and promptly attended to by my personal sales consultant, Vu. Vu took the time to help me carefully compare and contrast the various models and options important to me, keeping in mind my budget. We test drove the final picks and before long I had a car I could be proud of and represents who I am. Grant and Amina were so quick with the paperwork, it almost took no time at all. Very efficient! I really felt cared for at the dealership (which was clean and uncluttered). The staff is very professional, efficient and friendly. It was the quickest deal I've ever had! I'll definitely be back for my next vehicle! More

Service was great. My only concern was that the technicans seem to find something that needed to be replaced with everyones car including mine. I did go ahead and have them replace the belt as I w technicans seem to find something that needed to be replaced with everyones car including mine. I did go ahead and have them replace the belt as I was going to be traveling. It is difficult for me to believe that when you go in for an oil change that there is always something else that needs to be done to the car. I go in on a very regular basis for both oil changes and mileage maintanance. More

Cruz was very helpful in setting up my service for my tire problem and also suggested for me to get my first full car service. Everything went smoothly and I was very satisfied with the taxi that took m tire problem and also suggested for me to get my first full car service. Everything went smoothly and I was very satisfied with the taxi that took me back to my house and picked me up when my vehicle was done. All the employees were helpful from start to finish and I plan to continue to do business with Nissan of Elk Grove for years to come. More

My experience at elk grove Nissan was great; friendly staff and great service. I never felt pressured. The dealership did not have the exact car I was looking for so Karen found one up north and they sen staff and great service. I never felt pressured. The dealership did not have the exact car I was looking for so Karen found one up north and they sent it down here. I will definitely recommend elk grove Nissan to my friends and family. More

Greg was great. He took the time to understand our needs. He listened to what we were looking for and made some excellent suggestions. Car buying can be stressful and Greg guided us through the process. T He listened to what we were looking for and made some excellent suggestions. Car buying can be stressful and Greg guided us through the process. Thanks, Angelo and Andrea More

Both manager and technician went out of their way to accomodate my service need in a timely manner. Although they were faced with a heavy workload they managed to take care of my car's regular service accomodate my service need in a timely manner. Although they were faced with a heavy workload they managed to take care of my car's regular service when I had not made a reservation and was on a very tight time schedule. Both Jitendra and William went out of their way to be courteous and helpful. William went over my Vehicle Inspection Report in great detail so I was clear on what work was done and the condition of my vehicle including recommended service for my next visit. I'll definitely return in the future! More

This is my second car purchased at Nissan of Elk Grove. The product is good and the service and staff treat me with respect and get the job done. Cruz Solorzano consistently provides professional and thor The product is good and the service and staff treat me with respect and get the job done. Cruz Solorzano consistently provides professional and thorough service. As a customer I am always kept informed of the progress of any service items both on the phone and in person. I have already recommended Cruz and the dealership to others. More

Very courteous and friendly people, the atmosphere was very pleasant. Anthony Triggs was great to work with in choosing my new car. I highly recommend Nissan of Elk Grove. very pleasant. Anthony Triggs was great to work with in choosing my new car. I highly recommend Nissan of Elk Grove. More

My fiancé and I could not find a dealership that would work with his credit score because he did his sister a favor and put a vehicle in his name so she could get to and from work (she does not have would work with his credit score because he did his sister a favor and put a vehicle in his name so she could get to and from work (she does not have credit). So his sister was driving around a new car and he was stuck driving a 1999 Malibu with a bad transmission that was going to give out any day. I had contacted a few dealerships inquiring about getting a used vehicle. But every place I tried told me that even if I co-signed for him, we would still need a down payment of $2,000 or more. By the grace of god, I came across Nissan of Elk Grove and I started chatting online about my Cadillac, which was not running and I was looking to trade in or just flat out sell. I had originally scheduled an appointment to have the car estimated on a Saturday, but after running our credit through other dealerships we both figured we would have no luck in finding a vehicle so we did not follow through. Karen, followed up with me on that afternoon asking if I was still interested in the trade-in and I explained our situation. She somehow worked magic and gave me a call the following day and stated that she thinks she can get us into a brand new car with no down payment because of the rebates Nissan is currently giving out. We immediately jumped at the opportunity. Upon Arrival we were greeted and directed to the internet sales department where we were kindly regarded by Karen. She had a whole list of cars that she said fit into our budget! We were first given the option of buying a Nissan Versa, but that is so not his style. So she went and came out with the keys to a Nissan Sentra, which we both instantly liked! I told her what color I would prefer and that my fiancé could only drive an automatic. She ended up finding us a 2011 Silver Nissan Sentra with only 85 miles on it! It was exactly what we were looking for. When it came down to financing the vehicle, Karen went through leaps and bounds to ensure that her financing department kept our payments around what we requested and found a bank that would finance both of our credit. Long story short, she came out with a $1500 rebate from the dealership and we were able to get a deferred down payment for the other $1000 and drive off with the car the same day! Karen made our first car purchase a breeze and I absolutely adored her because she did not give me the vibe that we were being pressured into purchasing something we did not like. She was warm and friendly; in all honestly, I felt like I’d known her for years and even told my fiancé that she reminded me of my favorite aunt. Then there was Ameena, this woman is extremely kind hearted and I adored her patience in explaining every single detail of our contract. I had gone with my Grandfather, to purchase a vehicle before and we were forced to stand at a counter for over an hour while the man quickly explained how to purchase warranty. I liked that she gave my fiancé and I compliments that she is proud to see a couple like us able to purchase a vehicle at such a young age (We are 22 and 23). I work in the Finance department at a college and I appreciate that she took the extra time to explain not only the cost, but the benefits of having bumper to bumper warranty. She was even able to get us a reduced interest rate which helped lower some of our monthly out-of-pocket warranty costs. I left her office feeling like I had gained some major knowledge. I was even able to reciprocate detailed loan and warranty information to my Grandfather with confidence late that night. One MAJOR thing that stood out to me as SUPERIOR customer service was: I had forgotten my checkbook at home, so to accommodate her customer, Ameena had Karen follow us to our apartment (in Sacramento) so she could pick up the check instead of us having to drive all the way back to Elk Grove. I left the dealership that day feeling as if I had made 2 new friends and made a good choice, instead of feeling overwhelmed that I had just made a huge purchase. Thank You Ladies! More