Nissan of Elk Grove

Q50 Purchase Made Easy My experience with this dealer was flawless. As a first time buyer, the staff was very accommodating, patient, and informative. At 4:00pm I entered My experience with this dealer was flawless. As a first time buyer, the staff was very accommodating, patient, and informative. At 4:00pm I entered the dealership and was greeted instantly. Mitchelle Soneja was working with me within 5 minutes of arriving. The process was very streamlined and upfront. No flashy tactics to pressure me into something I might regret. I gave him my budget and ideal model and he transparently laid out my options. Once decided, there was a fair amount of prerequisite paperwork (about an hour's worth), but I understood exactly what was needed, which plan suited my budget and lifestyle, and Mitchelle got right to work while still explaining what exactly was happening at all times. I was not left in the dark in the slightest and while processing, waited in the lobby for about 10 minutes. The test drive in the Q50 was a blast! First time driving the car and I already fell in love. Did the usually route around the automall and blasted through a segment of the freeway. Afterwards, I was guided through another round of paperwork. Keeping in mind that it was close to 6:30pm, and Mitchelle was off at 5, he still showed exemplary service, remaining friendly and cordially. I was soon introduced to Maria to handle the finances and she further elaborated on the options before me, coaching me past unneeded hurdles. She remained professional and showed that she cared about which options were best for me. The entire process took about 3.5 hours, but was worth the wait and hassle-free. I definitely recommend this dealership for those who have purchased a car before or first time buyers. Thanks guys. More

Today I had my Nissan Maxima serviced for brake pads, rotors and an oil change. My service advisor today was Ralph and from the very beginning he has been AMAZING! I expressed my concerns for my vehicle rotors and an oil change. My service advisor today was Ralph and from the very beginning he has been AMAZING! I expressed my concerns for my vehicle and he listened, advised and explained. Ralph explained the benefit of the complimentary Multi Point inspection and what will be checked during this process. In addition, he mentioned I will be receiving a video of the technician showing what is needed for repair on my vehicle. He kept his word because I definitely received it! He was also very responsive when I replied to the text and when I called with additional questions. Also, I love how thorough he was! I know the basics but sometimes I need to be educated and he did just that. Furthermore, when I came to pick up my vehicle (same day) he explained my invoice breakdown, what was diagnosed and resolved and the breakdown in pricing. I know it’s listed on the paper but explaining all this verbiage to a customer is important! During the process he made sure my concerns were addressed and taken care of. Ralph put me at ease and I felt that he was very honest with what is recommended when reaching a specific mileage. Overall world class customer service, excellent tone, clear detailed explanations, very courteous, polite, extremely professional, set expectations and followed through with them. Thanks Ralph! I’ll be back to service my vehicle at Nissan because of your amazing service you provided! I wish you the best with your career at Nissan. You’re a great asset to the team. Continue to keep customers happy and less stressed about vehicle repairs. I forgot to mention! I got coffee and donuts while I waited for my rental :) That was a plus at 7AM More

No pressure sales...very nice and accomodating salesman and staff. I really enjoyed the entire experience and will be a repeat customer. Thanks Edwin, Rick, Joe, and Dave for your professionalism and kindn and staff. I really enjoyed the entire experience and will be a repeat customer. Thanks Edwin, Rick, Joe, and Dave for your professionalism and kindness. More

Rick is the best salesman at nissan elk grove! I went in blind not knowing much about cars! He was very knowledgable, detail oriented, patient, friendly, and very professional during my visit there. After l blind not knowing much about cars! He was very knowledgable, detail oriented, patient, friendly, and very professional during my visit there. After looking and test driving so many cars he helped me to decide which vehicle was right for me! He worked with me through the financing process, registration, and insurance as well! Please ask for Rick if u want an honest, knowledgable, and patient sales person! More

I do not like to go to dealer ship to purchase a car. But Thomas Her was a wonderful person who made it real easy to understand my purchases and questions. He is so professional in his work. I am happy to h Thomas Her was a wonderful person who made it real easy to understand my purchases and questions. He is so professional in his work. I am happy to have had him serve me. More

Why return to Elk Grove Nissan when it was time to Why return to Elk Grove Nissan when it was time to purchase another vehicle? Because of our experience of excellence with sales and service in our p Why return to Elk Grove Nissan when it was time to purchase another vehicle? Because of our experience of excellence with sales and service in our past! Peter Phan was beyond helpful, courteous, knowledgeable, and friendly. His energy is amazing and he followed through to make sure we got everything we asked for, including a fair trade in. There are not enough glowing adjectives for Peter and the team at Nissan of Elk Grove! Terry and Tammy Williams More

Salvador and Raquel wanr to thanks Edwin For been a Salvador and Raquel wanr to thanks Edwin For been a great person not just a salas rep. He always there when we need any assistant check information Salvador and Raquel wanr to thanks Edwin For been a great person not just a salas rep. He always there when we need any assistant check information, make and appointment for service or just to have a little conversation.. Best sales man any one come and see Edwin. More

This was an incredible experience! Everyone was so nice and understanding. They answered every question I had and were completely able to work with me. I would highly recommend! and understanding. They answered every question I had and were completely able to work with me. I would highly recommend! More