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Nissan of Cool Springs

Franklin, TN

4.8
2,108 Reviews

212 Comtide Court

Franklin, TN

37067

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2,108 Reviews of Nissan of Cool Springs

December 20, 2024

Samina did a wonderful job answering my questions through the entire buying process. I highly recommend her for your next purchase. More

by timaultman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samina Hunter
Dec 22, 2024 -

Nissan of Cool Springs responded

Hi, thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

December 18, 2024

My favorite ( Service) coordinator is J. R. Richardson, ever. His personality and professional knowledge are first class, and I've had the pleasure of his excellent service over may years of More

by rcolm1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.R. Richardson
Dec 20, 2024 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

December 17, 2024

Friendly service, knowledgeable and helpful without being pushy. I never felt pressured and got the car I wanted. More

by rldtn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Rico Aguilar
Dec 20, 2024 -

Nissan of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Regards, Mark Hepler (615) 790-2500

December 14, 2024

Nissan of Cool Springs is the best! We are the happy owners of a new Nissan Sentra and our buying experience was excellent. Raj (Jr.) was very knowledgeable, polite and professional. He More

by AMH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Harper, Raj Thakor Jr
Dec 16, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 06, 2024

Nissan of Cool Springs is helpful, friendly, fast, and helped my husband get the car he wanted and with a price in our budget! No other dealership worked with us on our budget! We will go nowhere else but More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price, Cade Gross, Peyton Sevigny
Dec 08, 2024 -

Nissan of Cool Springs responded

Hi Kim, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Very professional and willing to work with you to provide the best service into getting you into the vehicle you want! More

by Jamestyler723
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samina Hunter
Dec 08, 2024 -

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2024

They gave me and my wife an excellent buying experience. We felt no pressure which is a nice change. They treated us like family and made sure we were happy with our purchase. Jackson did a great job explai More

by Joseph Nichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson King, Bishoy Rizk, Corey Harper, Willie Phillips, Patrick Holt, Matt Carman, Alex Davis, Cade Gross, Peyton Sevigny
Dec 05, 2024 -

Nissan of Cool Springs responded

Hi Joseph, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 06, 2024 -

Nissan of Cool Springs responded

Hello Michael, thank you for leaving us the 4-stars, if you don’t mind, we would really appreciate you contacting us to let us know how we can serve you better next time to hopefully get a 5-star review from you. Our line to service is 615.790.2500, ask for Mark Hepler, ext. 2036, Brandon Judge, ext. 2034; or me, ext. 2037. We would be more than happy to listen. Respectfully, Laura Montgomery

November 19, 2024

Friendly environment . Helpful in selecting the Nissan Frontier. Good service over all . Satisfied with the vehicle. More

by Curtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj Thakor Jr
Nov 21, 2024 -

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Until the next time we meet, take care!

October 15, 2024

Cade was so refreshing! When he approached us he looked young but his communication skills and knowledge of the vehicles more than impressed my husband and I. We tried to ge More

by DeeLee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk, Cade Gross
Oct 18, 2024 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We hope you have a great day! Regards, Mark Hepler (615) 790-2500

October 02, 2024

The Finance Mgr contacted me asap in a timely manner. He promptly took care of my request. We traded in our vehicle and needed the warranty to be cancelled and get a refund. He was great in getting More

by henallen
Recommend Dealer
Yes
Employees Worked With
Corey Harper
Oct 05, 2024 -

Nissan of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Mark Hepler (615) 790-2500

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