Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of Cool Springs
Franklin, TN
2,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,109 Reviews of Nissan of Cool Springs
February 19, 2024
I had a very bad experience with Nissan of cool springs. I spoke on the phone with the sales man Fransico about the deal. He then had me talk with Alex the manager and we came to a agreement on the phone. I I spoke on the phone with the sales man Fransico about the deal. He then had me talk with Alex the manager and we came to a agreement on the phone. I explained I wanted to come in and sign the paperwork without haggling. He told me no problem to come on up. I did and when I got there and was taken to the finance room it started. They could do this or that but couldn’t do the agreement we made on the phone. I walked out and went to Matthew’s Nissan in Clarksville and bought a new car. More
by blindsey
Employees Worked With
Francisco Granados
December 14, 2023
Raj Jr. was excellent at helping me narrow down exactly what I did and did not need in my vehicle purchase which really ended up saving us a lot of money. It was excellent at helping me narrow down exactly what I did and did not need in my vehicle purchase which really ended up saving us a lot of money. It was the first time I have felt like a car salesmen was actually listening to what we wanted and not just trying to unnecessarily sell me "bells and whistles". So far we have been very happy with our vehicle purchase and would recommend visiting Raj Jr for your next vehicle purchase! More
by Lauren Ingraham
Employees Worked With
Raj Jr.
November 11, 2023
Tom found me exactly what we needed and could afford. Raj Jr. did an excellent job and walked us through the process. Jeff made everything seamless. It was a great experience! Raj Jr. did an excellent job and walked us through the process. Jeff made everything seamless. It was a great experience! More
by martha2620
Employees Worked With
Tom Murray, Raj Jr. — Both five stars, Jeff Wiliams
November 04, 2023
Cars. com showed a price of $57,832. When the dealership sent a quote, it showed $62,930. When I pointed this out, I got no response. com showed a price of $57,832. When the dealership sent a quote, it showed $62,930. When I pointed this out, I got no response. More
by Kcrusto
Employees Worked With
Corey Harper, Willie Phillips
November 03, 2023
The dealership facilities and staff were first rate. The facility was sparkling and the people were friendly and helpful. The salesman, Raj Thakor, was most helpful to my wife and me throughout the enti The facility was sparkling and the people were friendly and helpful. The salesman, Raj Thakor, was most helpful to my wife and me throughout the entire process. He stayed on top of the detailing work that needed to be done before we could take possession and presented the car to us. A couple of days after the sale I got a card from Ms. Amber Marx thanking me and giving me her contact information. Consequently, I called her to discuss the sales process. I made a couple of suggestions and she discussed them with me frankly and openly. I mentioned to her a couple of minor disappointments I had with the car. When I picked up my license I stopped by her office and thanked her for all her help. I mentioned the minor disappointments and she came up with a solution that would resolve both of them. She was extremely helpful and assisted me at every turn. She is a valuable asset to your dealership! More
by martha.steve
Employees Worked With
Raj Thakor, Amber Marx, Jeff Wiliams
October 14, 2023
E was so kind and helpful to my husband and I as we bought a car for the first time! They explained everything clearly and seemed just as excited as we were! bought a car for the first time! They explained everything clearly and seemed just as excited as we were! More
by Dea
Employees Worked With
E Price
October 03, 2023
Worst dealership I have ever been to, first had to wait 3 hours for them to supposedly clean the car I was buying then get insulted with my check was denied by some online service they use now I have to driv hours for them to supposedly clean the car I was buying then get insulted with my check was denied by some online service they use now I have to drive 45 minutes back to give them a cashiers check. I have bought many Nissans and always pay with check never had a problem until this dealership. Once you agree to the price, you no longer matter. I will never use this dealership again and will advise others. I recommend you visit Nissan in Rivergate, they treat you right and know what making a sale means for future business and referrals. More
by Ktaylor40s
Employees Worked With
Darius Fields, Cameron Newton, Kelli Gilliam
September 27, 2023
Recently purchased a 2020 Nissan Maxima Platinum and couldn't be happier with the process/outcome! Do yourself a favor, research the vehicle you want, contact the dealership (I recommend E. Price or Amb couldn't be happier with the process/outcome! Do yourself a favor, research the vehicle you want, contact the dealership (I recommend E. Price or Amber Marx), make an appointment and start the process. Everyone is so helpful and absolutely no pressure! The dealership was clean and inviting. Highly recommend Nissan of Cool Springs! More
by Dr. LZ
Employees Worked With
E Price, Amber Marx
