Nissan of Cool Springs

Took my 2008 Infiniti in today to the Nissan dealership in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, bu in Franklin TN…right in the shadow of Nissans headquarters. The car had the leaking sunroof that plagues many Nissans. I fixed the sunroof leak, but the BCM had gotten wet and after drying, a few problems remained. 3 power windows don’t work, power door locks not working and battery has slow drain. The service tech said it would be $149 to diagnose each problem, or about $600 just for the diagnosis. I told the service guy that was ridiculous and he said it’s just like a doctor diagnosing a problem. I said the doc doesn’t charge for each body part he examines. This guy also said the BCM wouldn’t cause the battery to drain…when it’s a very common symptom of a faulty BCM. So, I get on the phone with Mark Hepler the dealer Operations Director and he talks to me like I’m 2 years old. He explains that they have to diagnose all 3 windows, pulling door panels, blah blah. I said all 3 power windows wouldn’t go out at exactly the same time, and this guy proceeds to tell me that he’s seen that happen several times with Muranos and Rogues and several models having all power window motors fail at the same time!? So, the Operations Manager at the Nissan dealership right down the street from Nissan’s North American HQ is either lying or he’s telling me that their car power windows are crap and all of them fail more frequently than any car manufacturer should allow. And he defends their policy of charging $149 for each item they diagnose. He did offer to “only” charge me $300 for 2 hours of diagnosis. All I can say is I have owned 5 Nissans or Infinitis, but no more. Just search “sunroof leaks”, “power windows not working”, or “Nissan engine sludge problems”. Save yourself the trouble. Stay away from this dealership and stay away from Nissans and Infiniti’s. More

La mejor vendedora,amable, diligente y muy profesional. Me encantó su trabajo. Volveré pronto. Muchas gracias. Me encantó su trabajo. Volveré pronto. Muchas gracias. More

Professional service. Never felt pressured to buy. Very kind sales people. Happy with my purchase, would recommend to all my friends 👍 Never felt pressured to buy. Very kind sales people. Happy with my purchase, would recommend to all my friends 👍 More

Good experience, quickly addressed all my questions. Happy and satisfied with their service. Thanks to the team. Happy and satisfied with their service. Thanks to the team. More

We knew we needed a second vehicle for the last few months. As I was going through the results of what we thought would best fit our needs and our budget, one dealership kept rising above the rest. Rel months. As I was going through the results of what we thought would best fit our needs and our budget, one dealership kept rising above the rest. Reluctantly (I generally dislike going to dealerships), I called and Sheyenne had answered. Sheyenne is personable, yet professional. She got us an appointment with Cam who was more interested in getting us into the right car for us, instead of the best deal for him. When we decided on the Rogue, the next team member on our journey was Chase. He worked with us to get an excellent rate, and a payment we could live with. It is definitely worth the drive. More

Dealership was very patient and remained nice once my finance company did some bad business and worked with me throughout the sale. Everything the dealership said, they did. finance company did some bad business and worked with me throughout the sale. Everything the dealership said, they did. More

Thank you Oreanna, really nice service, thank you for your service and thank you to help me to find the best deal for me your service and thank you to help me to find the best deal for me More

This dealership is so awesome 👍. The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you do.. Dexter Jackson More

The best experience ever on buying a car with Oreanna. I definitely recommend her and this dealership. Thanks so much! I definitely recommend her and this dealership. Thanks so much! More

The experience was awesome. The dealership is clean and all the staff are very helpful and good at answering inquiries The dealership is clean and all the staff are very helpful and good at answering inquiries More