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Nissan of Cool Springs

Franklin, TN

4.8
2,105 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,105 reviews

July 11, 2022

The saler there Cameron is very responsible and checks with me several times to see if my new car works well after sold me the car. It’s not my first time to communicate with vehicle salers, but he is the More

by Chunzhusong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 10, 2022

Just like all others only out to make a sale. Really hope I didn’t purchase a lemon. More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Flores
Jul 20, 2022 -

Nissan of Cool Springs responded

Lisa, It is our hope to set ourselves apart with superior customer service. If there is a specific concern, please contact us at your earliest convenience so we may better understand the situation. Thank you, Amber Marx 615-790-2500

June 23, 2022

Bishoy was a fantastic salesman and found me the perfect car for what I needed and more! More

by loganmichaelhuber13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : France Champassak
Jun 24, 2022 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

June 21, 2022

Car had to be towed away after owning it 7 days. Transmission died. No help from Cool Springs Nissan. More

by lisahayes
Customer Service
Recommend Dealer
No
Employees Worked With
Lj
Jul 06, 2022 -

Nissan of Cool Springs responded

Lisa, Thank you for taking the time to leave a review. All our vehicles go through an inspection before they are sold. We apologize for your experience. If you would like to speak with someone on the matter, please, contact Eric Roundy at your earliest convenience. Thank you, Amber Marx

June 09, 2022

Nice showroom overall, friendly and knowledgeable staff. Very helpful salesmen.goes beyond just selling a car, our salesman delivered our to our house as my husband had a leg injury and was unable to drive. More

by ansmith2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Carney
Jun 11, 2022 -

Nissan of Cool Springs responded

Hello, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to see you soon!

May 15, 2022

Filled an inquiry on Nissan of Cool Springs before they opened. Was called by the manager as soon as they opened. An hour later Cameron called me and got all the details of the truck I wanted. He continued More

by djpearce79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Starzyk
May 17, 2022 -

Nissan of Cool Springs responded

Hello, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514

May 05, 2022

Sales personel we're very courteous, no high pressure, easy to talk to, were anxious to please More

by wmgirardbi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Flores, France Champassak, Antoinette Moore
May 07, 2022 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 02, 2022

Honest, straightforward. Genuinely interested in my business. Good selection of new vehicles considering the supply chain problem. More

by Jcameo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
France Champassak, Jordan Durham
May 04, 2022 -

Nissan of Cool Springs responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Best Regards, Amber Amarx (615) 861-8514

April 29, 2022

I’ve been in the market for a new car for months. I came in looking at cars over my budget- but I really wanted all the cool features. I’m a very tall guy so finding the right fit is very difficult. More

by Cameron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamin "L.J." Jumu , Josh Bagley
May 01, 2022 -

Nissan of Cool Springs responded

Hello Cameron, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Best Regards, Amber Amarx (615) 861-8514

April 01, 2022

Couldn't have asked for a smoother experience. My wife and I are very happy with our purchase. More

by Hferris92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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