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Nissan of Cool Springs
Franklin, TN
2,053 Reviews
Our Purpose
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,053 reviews
December 27, 2021
Great experience! Bishop was very knowledgeable and friendly. No pressure or stress at all. Will definitely be back. Love my pathfinder! friendly. No pressure or stress at all. Will definitely be back. Love my pathfinder! More
by Eabrass
December 16, 2021
I purchased a vehicle from here the sales aspect of it was good it was the problem 1 day after I bought the vehicle , now the vehicle has a major engine problem , and they said they won’t do anything abou was good it was the problem 1 day after I bought the vehicle , now the vehicle has a major engine problem , and they said they won’t do anything about it to help , the finance manager did her job as best as she could and I appreciate her help , the salesman was great , so was the sales manager it’s just the fact a day later the vehicle had a problem they didn’t want to entertain the idea of help alittle , poor customer service if you ask me More
by M.L.
Employees Worked With
Lamin "L.J." Jumu , France Champassak
December 11, 2021
Transmission went out on my Mazda 3 on October 30th, 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs instal 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs installed the motor back in 2019 after they put in the wrong oil filter for a simple oil change. Oil leaks out and motor blows. Nissan installed a used motor and the flexplate was installed backwards as I said earlier. Contact Nissan of Cool Springs and they said they would not pay for the transmission and pay for car rental while being repaired. More
by cookw
December 09, 2021
Best dealership & salesman ever !! Bishoy is so patient and the dealership truly cares about the customers and the dealership truly cares about the customers More
by Oglesby1920
December 06, 2021
The team made things happen and have brought a customer back. I will be back for my next Nissan back. I will be back for my next Nissan More
by Jhuck1970
November 19, 2021
Ms. Leah did an Outstanding! job selling us our first vehicle from Cool Spring Nissan; she is definitely an asset to Cool Springs Nissan, she was very kind and thoughtful; one of the best in my history b vehicle from Cool Spring Nissan; she is definitely an asset to Cool Springs Nissan, she was very kind and thoughtful; one of the best in my history buying vehicles. More
by swac02
Employees Worked With
Leah Sanchez
November 18, 2021
Friendly, knowledgeable and easy to deal with. Price was more than fair given the current economic climate and their service department is top notch. Wouldn’t buy a car anywhere else more than fair given the current economic climate and their service department is top notch. Wouldn’t buy a car anywhere else More
by K. J.
Employees Worked With
Other Employees :
Jenifer Spaulding , Eric Roundy
November 15, 2021
I’ve had an okay experience with this dealership! Bishoy was helpful and got me the bells and whistles he promised me for my car. was helpful and got me the bells and whistles he promised me for my car. More
by dontworry
Employees Worked With
November 14, 2021
Outstanding sale representative. He go above and beyond everything to satisfy his customer. Very friendly. everything to satisfy his customer. Very friendly. More
by paz12
Employees Worked With
