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Nissan of Cool Springs

Franklin, TN

4.7
2,053 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,053 reviews

February 03, 2012

In Shopping for a New 2012 Nissan Altima I asked for Email quotes from the 4 area dealers nearest me: Jonathan Pragel at Nissan of Cool Springs responded with a No-Nonsense low price on our (soon to More

by michael.w.review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pragel
January 31, 2012

September I went to Nissan Cool Springs to test drive a car. Cool Springs did not have the car I wanted but they found me a car at another dealer. Chistine sold me the car that was at another dealership. I More

by contessa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine and STU
Feb 10, 2012 -

Nissan of Cool Springs responded

We appreciate all concerns expressed both positive and negative. That's how we get better. While you strive to have 100% of your customers completely satisfied, it is not always possible. The people involved in this review are no longer with the company and were gone even before this review was written. We have tried to make amends with this customer. We know from all the other reviews we have received this was an isolated incident that has not and will not be repeated.

January 30, 2012

My wife and I found the exact truck we wanted (2010 Nissan Xterra), on the Nissan of Cool Springs web site. We filled out the contact form on the site, and were immediately contacted by Jonathan Prage More

by seanandallison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pragel
January 27, 2012

I can't say enough nice things about working with Nancy. From the moment I walked into the dealership, she treated me with professionalism and respect...and she was so friendly. She took the time to carefu More

by befermill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Freeman, Daniel
January 26, 2012

Michael Brown was very professional throughout the entire process and comfortable to work with. He is a good communicator and was very knowledgeable about the vehicle we were interested in. He was very pat More

by rogueluvver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown, Michael Brown
January 26, 2012

Jonathan was a terrific sales person--made the experience pleasurable and helpful-he answered all of our questions--explained everything in detail --and did it in a timely and curteous manner--we appreciated More

by jackietepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pragel
January 25, 2012

I initially came into the show room with my son to wait for him to get his car worked on incase I had to take him to work if the car wasn't finished. I knew that I wanted to trade my car in but also knew More

by kmaheu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown, Michael Brown
January 23, 2012

The saleman was very curteous and professional. He was knowledgeable about the vehicle and gave a full walk-thru to my son when the purchase was complete. More

by fyoung52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown, Michael Brown
January 23, 2012

I actually went by just to see the different options available on the Rogue, but I came home with a new vehicle. I was very impressed with everyone that I dealt with, starting with Steve, the sales man More

by erica_t403
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, sales manager; Rich Williams, salesman; Danny, finance
January 12, 2012

From the very start of our purchase until the end everyone especially Jonathan was friendly and professional. Jonathon did a great job and made us feel at ease with such a big decision. We never felt More

by Jakcgcs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Pragel
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