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Nissan of Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
2,105 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,105 reviews

February 25, 2025

Jackson did great! The whole experience was smooth and easy. Jackson was calm and not pushy which helped in the new car buying process. Would 100% recommend Jackson at More

by MGerhartBusiness
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Nissan of Cool Springs responded

Hello, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 22, 2025

Thanks for waiving oil change charge. My warranty expired on 2/11/25. Thank you. More

by sbuhlig123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoffrey Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 20, 2025

Nick is an excellent writer. He made sure to listen to my concerns and make sure everything was fixed right and at a super reasonable time. Great job! More

by davids.sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2025 -

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care!

February 18, 2025

Went up and above to help me out. Nicholas so kind and helpful. Explained everything in an easy understandable way. More

by davidmorphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 17, 2025

Nicholas was great very personable. Got it in and taken care of in a timely fashion. Very happy thank you you More

by jonesz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500

February 15, 2025

Cade Gross was very helpful for me when I attended this dealership last. I strongly recommend him, and he was very kind to me. More

by hadyn13
Recommend Dealer
Yes
Employees Worked With
Cade Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Nissan of Cool Springs responded

Hello, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 15, 2025

Samina Hunter was a joy to work with. "Negotiating" the sales price of a new truck is never fun, but Samina was able to get us past the salesman and into a new truck. More

by davidcloyd1
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Samina Hunter
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Feb 18, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Regards, Mark Hepler (615) 790-2500

February 15, 2025

My wife and I had a very pleasant buying experience. Will recommend Cade and Nissan of Cool Springs to others. More

by jdbalt77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cade Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Regards, Mark Hepler (615) 790-2500

February 15, 2025

The staff was very helpful and friendly. My salesman Brock was very knowledgeable and was able to answer my questions. A pleasant experience all around More

by tonyhiggs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Gates
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Feb 18, 2025 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Regards, Mark Hepler (615) 790-2500

February 14, 2025

Went above and beyond for a vehicle that was not even scheduled to keep our daughter safe More

by Jaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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